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Hotel Karen

5.0 star property
Luxury hotel with 2 restaurants and marina

Photo gallery for Hotel Karen

Aerial view
Front of property
Premium bedding, down duvets, pillow-top beds, minibar
Front of property
Garden views

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700
  • Place, Qiandaohu National Forestry Park
    ‪14 min drive‬
  • Place, Weiping Ferry Terminal
    ‪16 min drive‬
  • Place, Wangutang Park
    ‪16 min drive‬

Room options

View all photos for Deluxe Lakeview Suite

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Lakeview Suite

  • Lake view
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Lakeview

Deluxe Twin Lakeview

Deluxe Twin Lakeview

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Lakeview Family Suite

Lakeview Family Suite

Lakeview Family Suite

  • Lake view
  • 131 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Suite with Garden Lake View

Family Suite with Garden Lake View

Family Suite with Garden Lake View

  • Lake view
  • 131 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds and 1 King Bed

View all photos for Presidential Quadruple Room, 2 Bedrooms

Presidential Quadruple Room, 2 Bedrooms

Presidential Quadruple Room, 2 Bedrooms

  • Lake view
  • 175 sq m
  • Sleeps 4
  • 2 Large Single Beds, 1 King Bed and 1 Large Single Sofa Bed

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About the area

Hangzhou

A luxury stay in Hangzhou awaits you at Hotel Karen. You'll be 0.1 km (0.1 mi) from Qiandao Lake and 9.9 km (6.2 mi) from Qiandao Lake Forest Oxygen Bar. Highlights at this hotel include in-room free WiFi, balconies and LCD TVs. .The restaurant, 千岛湖餐厅, serves Chinese cuisine and is open for breakfast, lunch and dinner. 咖啡亭 is the hotel's own bar. Enjoy the marina, gym, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of 4 meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a children's swimming pool and free use of bicycles. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Hangzhou hotel include Xiyuan Wharf and Shijatang Park.

What's nearby

  • Qiandao Lake - 2 min walk - 0.2 km
  • Qiandaohu National Forestry Park - 14 min drive - 11.7 km
  • Weiping Ferry Terminal - 16 min drive - 13.5 km
  • Wangutang Park - 16 min drive - 14.9 km
  • Jiangnan Park - 34 min drive - 37.1 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 122 min drive

Restaurants

  • ‪Ayafufu Dessert - ‬10 min drive
  • ‪千岛湖啤酒花园 Qiandaohu Beer Garden - ‬11 min walk
  • ‪羡山饭店 - ‬14 min drive
  • ‪饮湖 With - ‬12 min drive
  • ‪淳鱼故事 - ‬13 min drive

About this property

Hotel Karen

Luxury hotel with 2 restaurants and marina
Hotel Karen offers its guests a marina, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a library are also featured at the luxury Hotel Karen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 98 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Karen offers 98 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 43-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CNY 160 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • 千岛湖餐厅
  • 咖啡亭

Things to do

  • Boat tours
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Gym
  • Library
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Wine tasting room

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Dock
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Karen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 3000.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 160 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Hotel Karen?

Hotel Karen offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Karen?

Yep, Hotel Karen has a free self car park. Onsite parking is limited.

Does Hotel Karen have a pool?

Hotel Karen has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from June to September).

What makes Hotel Karen a romantic place to stay?

Wine-tasting room and garden-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Karen.

Is Hotel Karen family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as children's slippers in the guestrooms, it's no surprise that Hotel Karen is a hit with families.

Does Hotel Karen serve breakfast?

Yep, full breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Karen?

No, Hotel Karen does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Karen?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Karen?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Karen?

No, pets and service animals are not allowed.

Hotel Karen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

YANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

管家式服务，贴心周到

一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018