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Shangri-La Hangzhou

Where to?

Dates

May 2026

June 2026

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking included
Free Wi-Fi
Restaurant
Air-conditioning
Gym

includes taxes & fees

6 May - 7 May

Explore the area

78 Beishan Road, Hangzhou, Zhejiang, 310007

Place, West Lake
‪6 min walk‬
Place, Hangzhou Botanical Garden
‪7 min walk‬
Place, Zhejiang University Yuquan Campus
‪16 min walk‬
Airport, Hangzhou (HGH-Xiaoshan Intl.)
‪33 min drive‬

Room options

Garden Deluxe Room - Near Lake

Sleeps 2
Free Wi-Fi

Deluxe Room - Mountain-View

Sleeps 2
Free Wi-Fi

Deluxe Lodge Enjoyment

Sleeps 2
Free Wi-Fi

West Wing Lakeside Gardenview King

Exceptional

Garden view
36 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

West Wing Hillview King

Very good

Hill view
36 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

West Wing Lakeside Gardenview Twin

Exceptional

Garden view
36 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

West Superior Hillview Twin

Good

Hill view
36 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

West Wing Executive Suite

Partial lake view
52 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

West Wing Horizon Lakeside Gardenview King

Very good

Garden view
36 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Twin Room, Garden View, Lakeside (West Wing Horizon)

Garden view
36 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

West Wing Horizon Hillview King

Hill view
37 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

West Wing Horizon Hillview Twin

Hill view
36 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

Cute Family Room

Sleeps 2
Free Wi-Fi

Family-friendly Suite

Sleeps 3
Free Wi-Fi

2-bed Room With Mountain View

Sleeps 2
Free Wi-Fi

Garden-view Room-Two Beds

Sleeps 2
Free Wi-Fi

Queen Room With Mountain View

Sleeps 2
Free Wi-Fi

Garden-view Room-King Bed

Sleeps 2
Free Wi-Fi

Deluxe Lodge Mountain-View Double Bed Room (Overview of Quiet Natural Scenery)

Sleeps 2
Free Wi-Fi

Deluxe Lodge Mountain-View Twin Room (Overview of Quiet Natural Scenery)

Sleeps 2
Free Wi-Fi

Lakeside Joint Living Room

Sleeps 4
Free Wi-Fi

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

Sleeps 2
Free Wi-Fi

Suite - with View

Sleeps 2
Free Wi-Fi

Octonauts Family Room

Sleeps 2
Free Wi-Fi

Pleasant Goat and Big Big Wolf Family Room

Sleeps 2
Free Wi-Fi

Deluxe Room (2 Beds)

Sleeps 2
Free Wi-Fi

Executive Suite

Sleeps 3
Free Wi-Fi

About the area

Hangzhou

A luxury stay in Hangzhou awaits you at Shangri-La Hangzhou. Within a short 5-minute stroll, you'll find Yui Fei Temple and Solitary Hill. Highlights at this family-friendly hotel include 2 restaurants, free self-parking and a gym. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym along with access to bike hire and hiking/biking trails. 9688 square feet (900 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Xihu hotel, you'll be 0.5 km (0.3 mi) from West Lake.

What's nearby

Yui Fei Temple - 3 min walk - 0.3 km
Beishan St - 3 min walk - 0.3 km
West Lake - 6 min walk - 0.5 km
Hangzhou Botanical Garden - 7 min walk - 0.6 km
Zhejiang University Yuquan Campus - 16 min walk - 1.3 km

Getting around

Huanglong Cave Station - 3 min drive
Hangzhou Station - 19 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

‪樓外樓 - ‬7 min walk
‪金沙厅 - ‬16 min walk
‪Coffee Garden - ‬1 min walk
‪新新饭店 - ‬10 min walk
‪Shang Palace 香宫 - ‬1 min walk

About this property

Shangri-La Hangzhou

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 9688 square feet (900 square metres) and includes a conference centre. A health club, a terrace, and barbecue grills are also featured at the luxury Shangri-La Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited free parking is available on a first-come, first-served basis.

1 building

198 guestrooms or units

6 levels

2 dining venues

Conference rooms

9688 sq ft of conference space

900 sq. m of conference space

Deli

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

BBQ grill(s)

Gift shop

Newspapers in lobby (free)

Bellhop

Lift

Bar or lounge

Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually decorated. 37-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Pool
Spa
Parking included
Free Wi-Fi

includes taxes & fees

6 May - 7 May

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Train station pick-up shuttle (surcharge)
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
2 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli

Things to do

Bicycle rentals
Health club
Hiking/biking trails
Playground

Family friendly

Children's toys
In-room babysitting
In-room cot
Laundry facilities
Playground
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference centre (9,688 square foot of space)
Meeting rooms

Outdoors

Barbecue grill
Garden
On a lake
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
6 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

37-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator on request

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CNY 350.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 184 per person
Airport shuttle fee: CNY 600 per vehicle (one-way)
Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hangzhou Shangri-La

Hangzhou Shangri-La Hotel

Hotel Hangzhou

Hotel Shangri-La Hangzhou

Shangri-La Hangzhou

Shangri-La Hangzhou Hotel

Shangri-La Hotel Hangzhou

Hangzhou Shangri La

Shangri La Hangzhou

Shangri-La Hangzhou Hotel

Shangri La Hotel Hangzhou

Shangri-La Hangzhou Hangzhou

Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Shangri-La Hangzhou?

Shangri-La Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Hangzhou?

As of 29 Apr 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on 6 May 2026 start from NZ$221, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Hangzhou?

Yep, Shangri-La Hangzhou has a free self car park. Onsite parking is limited.

Is Shangri-La Hangzhou family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Hangzhou is a hit with families.

Does Shangri-La Hangzhou serve breakfast?

You bet, buffet brekkie is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Hangzhou?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Hangzhou?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Hangzhou?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Hangzhou?

No, pets are not allowed.

Shangri-La Hangzhou Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

10/10 Excellent

Min

1 Jan 2026

Stayed 2 nights in Dec 2025

8/10 Good

David

Travelled with family

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.

Stayed 4 nights in Dec 2025

10/10 Excellent

Sheung Lap, Richmond

18 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again

Stayed 2 nights in Oct 2025

10/10 Excellent

Tay

24 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Bei

23 Oct 2025

Stayed 2 nights in Oct 2025

8/10 Good

Zheng

20 Oct 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Oct 2025

10/10 Excellent

Emily

Travelled with family

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

21 Jun 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2025

10/10 Excellent

Devin

Travelled with partner

5 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.

Stayed 3 nights in May 2025

10/10 Excellent

Liang

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

Francesca Maria, London

22 Apr 2025

Lovely staff and excellent location

Stayed 1 night in Apr 2025

8/10 Good

Nenad

Business traveller

25 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

8/10 Good

Darren

Travelled with partner

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

10/10 Excellent

Tianyi

Travelled with family

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.

Stayed 2 nights in Dec 2024

10/10 Excellent

Timothy

22 Dec 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

naresh

27 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location, quality of service!

Stayed 4 nights in Nov 2024

10/10 Excellent

PARVIZ

Business traveller

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

15 Nov 2024

Liked: Cleanliness, staff & service

Convenient location.

Stayed 2 nights in Nov 2024

8/10 Good

Wei Liang

13 Nov 2024

Liked: Cleanliness, staff & service, amenities

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.

Stayed 4 nights in Nov 2024

10/10 Excellent

jim

Travelled with family

3 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location.

Stayed 2 nights in Nov 2024

10/10 Excellent

William

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.

Stayed 2 nights in Oct 2024

10/10 Excellent

SHU JANE

24 Oct 2024

Stayed 3 nights in Oct 2024

8/10 Good

Roy, Hicksville

Travelled with partner

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is great, cross street is the lake. Staff is very friendly.

Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Business traveller

22 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Terrible breakfast

Stayed 1 night in Jun 2024

10/10 Excellent

Yanhong

13 Jun 2024

Stayed 1 night in Jun 2024

Shangri-La Hangzhou

Photo gallery for Shangri-La Hangzhou

Reviews

Popular amenities

Explore the area

Room options

View all photos for Garden Deluxe Room - Near Lake

Garden Deluxe Room - Near Lake

View all photos for Deluxe Room - Mountain-View

Deluxe Room - Mountain-View

View all photos for Deluxe Lodge Enjoyment

Deluxe Lodge Enjoyment

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

View all photos for West Wing Hillview King

West Wing Hillview King

View all photos for West Wing Lakeside Gardenview Twin

West Wing Lakeside Gardenview Twin

View all photos for West Superior Hillview Twin

West Superior Hillview Twin

View all photos for West Wing Executive Suite

West Wing Executive Suite

View all photos for West Wing Horizon Lakeside Gardenview King

West Wing Horizon Lakeside Gardenview King

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

Twin Room, Garden View, Lakeside (West Wing Horizon)

View all photos for West Wing Horizon Hillview King

West Wing Horizon Hillview King

View all photos for West Wing Horizon Hillview Twin

West Wing Horizon Hillview Twin

View all photos for Cute Family Room

Cute Family Room

View all photos for Family-friendly Suite

Family-friendly Suite

View all photos for 2-bed Room With Mountain View

2-bed Room With Mountain View

View all photos for Garden-view Room-Two Beds

Garden-view Room-Two Beds

View all photos for Queen Room With Mountain View

Queen Room With Mountain View

View all photos for Garden-view Room-King Bed

Garden-view Room-King Bed

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Double Bed Room (Overview of Quiet Natural Scenery)

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Twin Room (Overview of Quiet Natural Scenery)

View all photos for Lakeside Joint Living Room

Lakeside Joint Living Room

View all photos for Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

View all photos for Suite - with View

Suite - with View

View all photos for Octonauts Family Room

Octonauts Family Room

View all photos for Pleasant Goat and Big Big Wolf Family Room

Pleasant Goat and Big Big Wolf Family Room

View all photos for Deluxe Room (2 Beds)

Deluxe Room (2 Beds)

View all photos for Executive Suite

Executive Suite

About the area

Hangzhou

What's nearby

Getting around

Restaurants

About this property

Shangri-La Hangzhou

Similar properties

Sofitel Hangzhou Westlake

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility