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West Lake State Guest House

5.0 star property

Photo gallery for West Lake State Guest House

Exterior
Courtyard View Room (King Bed) in Building No.8 | Bathroom
Gift shop
Staircase
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪1 min walk‬
  • Place, Viewing Fish at Flower Harbor
    ‪3 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for Elegant Suite

Elegant Suite | View from room

Elegant Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room with Courtyard View

King Room with Courtyard View | Living area

King Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room with Courtyard View

Twin Room with Courtyard View

Twin Room with Courtyard View

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Hangzhou

A luxury stay in Hangzhou awaits you at West Lake State Guest House. You'll be 0.1 km (0.1 mi) from West Lake and 3.2 km (2 mi) from Zhejiang University Yuquan Campus. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. At the hotel's own lounge bar, you can stop for a drink. Enjoy the marina, gym, Hot tub and sauna. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 5-property class Xihu hotel include Lingyin Temple and Broken Bridge.

What's nearby

  • West Lake - 1 min walk - 0.2 km
  • Viewing Fish at Flower Harbor - 3 min walk - 0.3 km
  • Huangang Garden - 14 min walk - 1.2 km
  • Prince Bay Park - 17 min walk - 1.5 km
  • Hangzhou Botanical Garden - 2 min drive - 1.6 km

Getting around

  • Huanglong Cave Station - 5 min drive
  • Hangzhou Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • ‪绿茶餐厅 Green Tea Restaurant - ‬20 min walk
  • ‪樓外樓 - ‬4 min drive
  • ‪紫薇厅 - ‬2 min walk
  • ‪翠雨厅茶室 - ‬14 min walk
  • ‪KFC 肯德基 - ‬3 min drive

About this property

West Lake State Guest House

West Lake State Guest House offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A hot tub, a fitness centre, and a sauna are also featured at the luxury West Lake State Guest House. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 232 guestrooms or units
  • 2 levels
  • 7 buildings
  • 3 dining venues
  • Conference rooms
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
West Lake State Guest House offers 232 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property entrance
EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 20 reviews
The price is NZ$116
includes taxes & fees
28 June - 29 June
EVEN Hotel Hangzhou West Lake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: CNY 147 for adults and CNY 74 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at West Lake State Guest House

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 280.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 147 for adults and from CNY 74 for children
  • Rollaway bed fee: CNY 280.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 72 hours prior to check-in.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

State Guest House Hotel
West Lake State Guest House
West Lake State Guest House Hotel
West Lake State Guest House Hotel Hangzhou
West Lake State Guest House Hangzhou
West State Guest House Hotel
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at West Lake State Guest House?

West Lake State Guest House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at West Lake State Guest House?

Yep, West Lake State Guest House has a free self car park, free extended parking and free RV/bus/truck parking. Onsite parking is limited.

Is there a spa on site at West Lake State Guest House?

Yep, there is an onsite spa at West Lake State Guest House. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does West Lake State Guest House have a pool?

West Lake State Guest House has an indoor pool.

What luxury perks are available at West Lake State Guest House?

West Lake State Guest House features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes West Lake State Guest House a romantic place to stay?

1 hot tub and garden-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at West Lake State Guest House.

Is West Lake State Guest House family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that West Lake State Guest House is a hit with families.

Does West Lake State Guest House serve breakfast?

Yep, buffet brekkie is on offer daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at West Lake State Guest House?

No, West Lake State Guest House does not offer an airport shuttle service.

Is there a bar or restaurant at West Lake State Guest House?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at West Lake State Guest House?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at West Lake State Guest House?

No, pets and service animals are not allowed.

West Lake State Guest House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews
Rating 8 - Good. 16 out of 120 reviews
Rating 6 - Okay. 3 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境很好，设施齐全，早餐和自主餐味道很好，价格也算合理，值得入住
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Yu Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
仿佛回到古時的西湖，沒有人擠人，不會嘈雜，寧靜又悠閒漫步其間。下次还會再來。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Chungni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常幽静的酒店。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Yu Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience with West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
餐飲精緻美味，庭院本身就是景點，服務人員很專業，不愧是接待外賓的場所
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hidden gem

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Dukhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호 힐링

서호 주위에 너무 한적하며 아름다운 숙소 였습니다 직원들도 친절하며 힐링할 수 있는 시간이었습니다
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Siu ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旅遊西湖必住

房間較舊。水喉花灑殘舊漏水。 園區環境優美、服務好！
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

HY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Beautiful place, poor service

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Zhening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and outstanding service.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

Bao Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美，無與倫比
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

风景绝佳，室内空气有待改善

酒店园林景观优美，西湖美景尽收眼底。餐厅食物不错，服务有待加强。可惜室内大厅使用的空气清新剂味道像杀虫剂，引发过敏反应，希望能改善
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Chunhao

Liked: Cleanliness, staff & service, property conditions & facilities
本次住宿8號樓，因家庭旅遊訂兩間房，入住時前枱貼心安排連通房，房間很棒，整體服務也很好。最喜歡的是飯店本身自帶的庭園及西湖景觀，不用人擠人就可以悠閒的享受美景，真是太棒了！下次來還是會選擇這裡。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

葱葱

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - it’s part of the west lake. No need to go out to the lake at all!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in good location. G20 was held there. Very interesting.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelers from USA

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.
Stayed 2 nights in Nov 2018

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