See all properties
Save

Narada Grand Hotel Hangzhou Westlake

Property class: 5 and above

Photo gallery for Narada Grand Hotel Hangzhou Westlake

A modern architectural structure with a stone floor, a water feature, and a view of a natural landscape.
Property video
A modern building entrance with a large overhang and a sign with Chinese characters.
A modern hotel room with a large bed, a bathroom with a marble vanity, and a large mirror.
A modern hallway with a reflective floor, recessed lighting, and framed artwork on the walls.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$197
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
122 Shuguang Road, Hangzhou, Zhejiang, 310007
  • Place, Yellow Dragon Sports Center
    ‪1 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪12 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪4 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪58 min drive‬

Room options

View all photos for Business Queen Room

A modern hotel room with a large bed, bedside tables, a desk, and a sofa.

Business Queen Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe King Room

A modern hotel room with a bed, a round dining table, and a sofa.

Deluxe King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Hill Deluxe King Room

A modern hotel room with a large bed, a sofa, a dining table, and a view of a forested hill.

Hill Deluxe King Room

  • Hill view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A modern hotel room with a large window, two beds, a seating area with a table and chairs, and a flat-screen TV.

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free wired internet

View all photos for Executive King Room

A hotel room with a large bed, a desk, a chair, and a TV. There are windows with a view of buildings outside.

Executive King Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a window with a view of a forest, and two wall-mounted lamps.

Executive Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

You may also like

Ad
A modern indoor swimming pool with large windows, a view of a mountain, and a poolside lounge area.

Le Méridien Hangzhou, Binjiang

Binjiang
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
9.0 out of 10, Wonderful, 29 reviews
The price is NZ$186
includes taxes & fees
1 Nov - 2 Nov
Le Méridien Hangzhou, Binjiang

About the area

Hangzhou

Narada Grand Hotel Hangzhou Westlake places you in the centre of Hangzhou, connected to the convention centre and within a 30-minute stroll of Zhejiang University Yuquan Campus and Baochu Pagoda. Highlights at this luxury hotel include 4 restaurants, 2 bars/lounges and an indoor swimming pool. .The coffee shop, Leisure Lobby Lounge, is open for brunch, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, outdoor tennis court, Hot tub and sauna. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Xihu hotel, you'll be 2.1 km (1.3 mi) from Hangzhou Botanical Garden and 2.8 km (1.7 mi) from Broken Bridge.

What's nearby

  • Yellow Dragon Sports Center - 1 min walk - 0.0 km
  • Huanglong Stadium - 4 min walk - 0.4 km
  • Zhejiang University Yuquan Campus - 12 min walk - 1.1 km
  • Baochu Pagoda - 4 min drive - 2.2 km
  • Hangzhou Botanical Garden - 4 min drive - 2.2 km

Getting around

  • Huanglong Cave Station - 1 min walk
  • Hangzhou Station - 21 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪D'cafe - ‬3 min walk
  • ‪茉芙甜品屋 - ‬10 min walk
  • ‪东河啤酒 - ‬10 min walk
  • ‪潮粥佬 - ‬8 min walk
  • ‪威尼斯酒吧 - ‬8 min walk

About this property

Narada Grand Hotel Hangzhou Westlake

As a guest of Narada Grand Hotel Hangzhou Westlake, you'll find an indoor pool, an outdoor tennis court, a health club, and a hot tub. There are 4 restaurants and 4 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A sauna, multilingual staff, and gift shops/newsstands are also featured at the luxury Narada Grand Hotel Hangzhou Westlake. You'll have access to the indoor pool and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Narada Grand Hotel Hangzhou Westlake was completed in April 2023.

This 5-star Hangzhou hotel is smoke free.

  • 361 guestrooms or units
  • 17 levels
  • 4 dining venues
  • 2 bars or lounges
  • 4 coffee shops
  • Conference rooms
  • Built in 1998
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Narada Grand Hotel Hangzhou Westlake offers 361 air-conditioned accommodations with minibars and laptop-compatible safes. Memory foam beds feature premium bedding. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Similar properties

A deck with wicker furniture, a table with a teapot, and a large umbrella.
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 551 reviews
The price is NZ$198
includes taxes & fees
29 Nov - 30 Nov
Sofitel Hangzhou Westlake

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 159 per person
  • 2 bars/lounges
  • 4 coffee shops/cafes
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Flavor Buffet Restaurant
  • Leisure Lobby Lounge
  • Lotus Chinese Deli
  • Rooftop Tea Lounge
  • Sichuan & Hangzhou Cuisin

Things to do

  • Art gallery
  • Billiards/pool table
  • Books
  • Fitness classes
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor tennis court
  • Piano
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Renovated entire property - April 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Narada Grand Hotel Hangzhou Westlake

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 230.0 per day.

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CNY 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 159 per person
  • Airport shuttle fee: CNY 500 per vehicle (one way)
  • Rollaway bed fee: CNY 230.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Narada Grand Hotel
Narada Grand Hotel Zhejiang
Narada Hotel
Zhejiang Narada
Zhejiang Narada Grand
Zhejiang Narada Grand Hangzhou
Zhejiang Narada Grand Hotel
Zhejiang Narada Grand Hotel Hangzhou
Zhejiang Narada Hotel
Zhejiang Narada Hotel Hangzhou
Zhejiang Narada Grand Hotel Hotel
Zhejiang Narada Grand Hotel Hangzhou
Zhejiang Narada Grand Hotel Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Narada Grand Hotel Hangzhou Westlake?

Narada Grand Hotel Hangzhou Westlake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Narada Grand Hotel Hangzhou Westlake?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Narada Grand Hotel Hangzhou Westlake on 1 Nov 2026 start from NZ$197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Narada Grand Hotel Hangzhou Westlake?

Yep, Narada Grand Hotel Hangzhou Westlake has a free self car park and free valet parking. Onsite parking is limited.

Does Narada Grand Hotel Hangzhou Westlake have a pool?

Narada Grand Hotel Hangzhou Westlake has an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Narada Grand Hotel Hangzhou Westlake?

Narada Grand Hotel Hangzhou Westlake features a health club, an indoor pool and 1 hot tub. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes Narada Grand Hotel Hangzhou Westlake a romantic place to stay?

1 hot tub and garden-view dining, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Narada Grand Hotel Hangzhou Westlake.

Is Narada Grand Hotel Hangzhou Westlake family-friendly?

You bet! With amenities such as supervised childcare and a corner/local shop, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Narada Grand Hotel Hangzhou Westlake is a hit with families.

Are there hot tubs in the rooms at Narada Grand Hotel Hangzhou Westlake?

No, but there are deep-soaking baths in the guestrooms.

Does Narada Grand Hotel Hangzhou Westlake serve breakfast?

You bet, buffet brekkie is offered on weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Narada Grand Hotel Hangzhou Westlake?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Narada Grand Hotel Hangzhou Westlake?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Narada Grand Hotel Hangzhou Westlake?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Narada Grand Hotel Hangzhou Westlake?

No, pets and service animals are not allowed.

Narada Grand Hotel Hangzhou Westlake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 79 reviews
Rating 8 - Good. 26 out of 79 reviews
Rating 6 - Okay. 10 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent place to hold our luggage while we go last minute shop
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
friendly services
Stayed 7 nights in Nov 2024
Verified review

6/10 Okay

Ok
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
方便
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適にお過ごしました。
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

好
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: 安静, 交通便利
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.
Stayed 3 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Staff & service

보증금 미 환불

8/14일 체크인하면서 보증금500위안 카드결제 하였는데, 9/1일 현재까지 보증금 환불이 진행되지않고있습니다. 타국가 경우 환불처리는 다음날 바로 진행되는데 중국호텔의 업무처리 매우 불쾌합니다. 호텔 체크인시 숙박비용 버금가는 보증금 을 결제 하도록하는 규정도 불만족인데다가 환불처리도 왜 이렇게 진행이 늦어지는지 이해불가입니다. 빠른 진행 부탁드립니다.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店服務一流

酒店上下員工都好好服務，最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部，或者保安人員，非常之有禮貌，我再來杭州，一定會選擇這酒店，另外酒店旁邊已經是黃龍洞地鐵站，坐車非常方便，由蕭山國際機場到酒店，地鐵只是$7. 真的要推介。
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推荐

房间干净，整洁，ingrid提醒住店客人停车免费
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
guests smoke at non-smoking floor, poor service at check-in.
Stayed 1 night in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient location

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

hotel experience 世貿群瀾大飯店

Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호와의 접근성은 좋습니다

호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.
Stayed 5 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff speak English.

Staff were incredibly helpful and spoke English which is really refreshing in China.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務非常親切，將來地鐵開通會更便利。
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮. 員工非常有禮貌, 服務熱情. 早餐非常豐富. 可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Helpful staff. Friendly.

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯，酒店職員友善有禮，但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味（住不吸煙樓層）
Stayed 7 nights in Dec 2018