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Azen Lakeside Hotel & Travel

Property class: 3

Photo gallery for Azen Lakeside Hotel & Travel

A modern hotel room with a large window, a hanging chair, a bed, and a decorative wall mural.
A modern hotel room with a large bed, two chairs, a desk, and a TV.
A modern hallway with a wooden floor, an elevator, and a staircase.
A spacious lobby with a high ceiling, a reception desk, teal seating, and a marble floor.
A lobby with a high ceiling, patterned wall, and seating area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
The current price is NZ$64
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
37 Pho Duc Chinh, 1, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Tran Quoc Pagoda
    ‪7 min walk‬
  • Place, Dong Xuan Market
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, two chairs, a desk, a TV, and a decorative wall painting.

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Double or Twin Room, Patio, Courtyard View

A hotel room with a large bed, a desk, a chair, and a view of the city through the window.

Deluxe Double or Twin Room, Patio, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free wired internet

View all photos for Deluxe Double Room, City View

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Double Room, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Double Room, 1 King Bed, Lake View

A modern hotel room with a large bed, two chairs, a desk, and a TV.

Junior Double Room, 1 King Bed, Lake View

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Double Room, Lake View

A hotel room with a bed, a desk, a chair, and a view of the city.

Luxury Double Room, Lake View

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Triple Room, Courtyard View

A hotel room with a large bed, two bedside tables with lamps, a TV, a desk with a chair, and a wardrobe.

Premium Triple Room, Courtyard View

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free wired internet

View all photos for Premium Quadruple Room, Courtyard View

A hotel room with two beds, a desk with a chair, a TV, and a window with curtains.

Premium Quadruple Room, Courtyard View

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Standard Room, 1 Bedroom

A hotel room with a bed, a flat-screen TV mounted on the wall, a window with a view, and a door leading to a bathroom.

Standard Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

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About the area

Hanoi

Azen Lakeside Hotel & Travel places you in the centre of Hanoi, within just a 5-minute stroll of West Lake and within 20 minutes of Dong Xuan Market. Highlights at this hotel include in-room free WiFi, free high-speed Internet and fireplaces. .A pampering day can include Swedish massages and Thai massages along with body wraps, body scrubs and mani/pedis. For a bite to eat, you can stop by one of the hotel's 10 restaurants. Other amenities include free Wi-Fi in public areas, laundry facilities and fridge in a common area. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 3-property class Hanoi hotel include Ho Chi Minh Mausoleum and Quan Chuong Gate.

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Tran Quoc Pagoda - 7 min walk - 0.6 km
  • Dong Xuan Market - 20 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 5 min drive - 1.9 km
  • Hoan Kiem Lake - 7 min drive - 2.3 km

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive

Restaurants

  • ‪Standing Bar - ‬8 min walk
  • ‪Sofitel Plaza Hotel - ‬3 min walk
  • ‪KFC - ‬3 min walk
  • ‪Circle K - ‬2 min walk
  • ‪Vịt Cỏ Vân Đình - ‬6 min walk

About this property

Azen Lakeside Hotel & Travel

Azen Lakeside Hotel & Travel offers its guests a full-service spa. There are 10 restaurants on site, along with a nearby corner/local shop. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Azen Lakeside Hotel & Travel. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

  • 32 guestrooms or units
  • 10 dining venues
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Fridge in a common area
  • Water dispenser
  • Locker space
Azen Lakeside Hotel & Travel offers 32 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars (stocked with some free items). This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, Swedish massages, Thai massages and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • 10 restaurants

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • In a nature reserve

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Grab bar in shower (70 centimetre high)
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • No lift
  • Roll-in shower (110 centimetre wide)
  • Visual doorbell notification
  • Visual fire alarm

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 300000.0 per day.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 600000 per vehicle (return, maximum occupancy 0)
  • Rollaway bed fee: VND 300000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Azen Lakeside Hotel Travel
Azen Lakeside & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel
Azen Lakeside Hotel & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel Hanoi

Frequently asked questions

Is there a spa on site at Azen Lakeside Hotel & Travel?

Yep, there is an onsite spa at Azen Lakeside Hotel & Travel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

How much does it cost to stay at Azen Lakeside Hotel & Travel?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at Azen Lakeside Hotel & Travel on 24 Nov 2026 start from NZ$64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Azen Lakeside Hotel & Travel family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as children's slippers in the guestrooms, it's no surprise that Azen Lakeside Hotel & Travel is a hit with families.

Is there a free airport shuttle available at Azen Lakeside Hotel & Travel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Azen Lakeside Hotel & Travel?

Yep, Azen Lakeside Hotel & Travel has 10 restaurants.

What time are check-in & check-out at Azen Lakeside Hotel & Travel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Azen Lakeside Hotel & Travel?

No, pets are not allowed.

Azen Lakeside Hotel & Travel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 23 reviews
Rating 8 - Good. 2 out of 23 reviews
Rating 6 - Okay. 3 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect. Staff was very friendly and helpful. We booked 1 more night.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and approachable. The location was also very convenient, being close to the city center, making it easy to go for walks and shopping, and I had a very comfortable stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake was close. Restaurants with American food and breakfast were farther away.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I had a great stay at this Hotel, Location was ideal, Lovely staff, very friendly and polite. Would highly recommend.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I would say that almost all the arrangement are good and their staff are especially friendly. There is also a nearby minimart which I was able to get some food stuff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room ! Nice and friendly staff
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Place wasn’t too bad it was just weird, when I got to the hotel and I gave my reservation number it took like 20 min and multiple question and phone calls to confirm my room , then the room was fine but the ac was like half way built so only half the room has ac system so it was quite hot, but the price was really cheap and it’s worth it for what u pay for
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The facility itself is old, with a few minor mechanical/plumbing issues. The staff was great though, very attentive and helpful. Location is very close to West Lake.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
At first I was upset because they put us in a room on the lower floor that didn’t have natural light. The room itself was also poor. It was smelly, the toilet was smelly, some pillows were smelly, and the shower area would flood when bathing. But then the receptionist help to change me to higher floor with sunlight and I’m happy. I’m lucky, you may not be. Amenities: Towel, toothbrush, slippers all provided. Shampoo and soap also dont lather well so my hair can still stink afterwards. And the bottles aren’t labelled so good luck guessing which is for your hair. Location: short walk to west lake w restaurants and cafe. Going further by taxi is cheap. $1-5 to old quarter, weekend night market, water puppet theatre etc. There’s a (very) small minimart next door for water and snacks. You can collect water at first floor also. We took two tours and tour bus pick up point is just behind the hotel although you will be the earliest pick up before bus circles old quarter. Counter staff always helpful to complaints, request to change room and book tours. In short, a 3 star budget friendly place.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities
The room my wife and I chose was amazing. It had gorgeous balcony view and allowed us to rest and recharge without feeling like we missed a beat of what’s was going on. We chose this area because it’s close to everything but not right in the middle of everything so we could enjoy our time rest in between adventures without having to use ear plugs lol. Theres a beautiful lake right by the hotel. I enjoyed a run there in the morning and it was fun to see how the locals start their day. Here are some things to be mindful of if you pick this property. Just for full transparency when my wife and I first checked in, they mentioned that there was an issue with the room that we had booked and that it wouldn’t be ready until tomorrow due to water leakage. I get it these things happen but it doesn’t change the fact that the flow and rhythm of our trip was taken off coarse. They offered us another room until our room was ready tomorrow but the room obviously wasn’t the premium room we paid for so I asked to be compensated for the difference and what I was initially offered was nothing but change and I felt as if I was being treated unfairly. After much unnecessary back and forth I was finally offered an amount that seemed fair for the inconvenience and we were able to move forward. I would definitely stay here again because after we were able to move through that hurdle, we could enjoy the staff, our room (ready next day just as they said), and beautiful Hanoi. Be back soon.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pequeño hotel con habitaciones amplias y bien decoradas, cerca del lago, andando a old quarter, personal muy amable
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
部屋はリニューアルされておりキレイ。 残念なのは基本設計から防音が悪いことだが、コレはベトナムあるあるなので気にしない。スタッフが毎回ドア開けてくれるのも久しぶりで心地よい。
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025