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Crowne Plaza West Hanoi Residences

5.0 star property
Luxury hotel connected to the convention centre in Hanoi with 2 restaurants

Photo gallery for Crowne Plaza West Hanoi Residences

City view
Lobby
BBQ/picnic area
Exterior
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Kitchen
  • Breakfast available
  • Pool
  • Parking included
  • Spa

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • My Dinh National Stadium
    ‪13 min walk‬
  • Vietnam National Convention Center
    ‪6 min drive‬
  • Hoan Kiem Lake
    ‪12 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

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About the area

Hanoi

You'll be connected to the convention centre at Crowne Plaza West Hanoi Residences, and within a 30-minute stroll of My Dinh National Stadium and The Garden Shopping Center. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Lotus spa can include hot stone massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Lackah, serves international cuisine and is open for breakfast, lunch and dinner. Barista is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, 24-hour gym, sauna and pool loungers. 9688 square feet (900 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 5-property class Mỹ Đình hotel include Vietnam National Convention Center and Bao Son Paradise Park.

What's nearby

  • My Dinh National Stadium - 13 min walk - 1.2 km
  • Vietnam National Convention Center - 6 min drive - 3.8 km
  • Bao Son Paradise Park - 9 min drive - 9.2 km
  • Ho Chi Minh Mausoleum - 9 min drive - 9.0 km
  • Hoan Kiem Lake - 12 min drive - 10.9 km

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 31 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

Luxury hotel connected to the convention centre in Hanoi with 2 restaurants
Crowne Plaza West Hanoi Residences offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 9688 square feet (900 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a library are also featured at the luxury Crowne Plaza West Hanoi Residences. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 131 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2011
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Crowne Plaza West Hanoi Residences offers 131 accommodations with iPod docking stations and washers/dryers. This accommodation offers separate sitting areas. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodation at this 5-star hotel has kitchens with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

Similar properties

Breakfast, lunch, dinner served; international cuisine, garden views

Sheraton Hanoi West

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 231 reviews
The price is NZ$192
includes taxes & fees
16 May - 17 May
Sheraton Hanoi West

Property amenities

Internet

  • Available in all rooms: WiFi (VND 0.01 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: VND 485,000 for adults and VND 240,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barista
  • Barista Outdoor
  • Lackah
  • Little Korea
  • Pool Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9,688 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1031415.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 485000 for adults and from VND 240000 for children
  • Fee for in-room wireless Internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired Internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Residences
Crowne Plaza Residences Aparthotel Hanoi West
Crowne Plaza West Hanoi Residences
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi

Frequently asked questions

Is parking available at Crowne Plaza West Hanoi Residences?

Yep, Crowne Plaza West Hanoi Residences has a free self car park.

Is there a spa on site at Crowne Plaza West Hanoi Residences?

Yep, Lotus spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Crowne Plaza West Hanoi Residences have a pool?

Crowne Plaza West Hanoi Residences has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Crowne Plaza West Hanoi Residences?

Crowne Plaza West Hanoi Residences features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Crowne Plaza West Hanoi Residences a romantic place to stay?

A hot tub and al fresco dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza West Hanoi Residences.

Is Crowne Plaza West Hanoi Residences family-friendly?

You bet! With amenities such as babysitting services, a playground and a corner/local shop, it's no surprise that Crowne Plaza West Hanoi Residences is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza West Hanoi Residences?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza West Hanoi Residences serve breakfast?

Yeah, buffet brekkie is offered daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza West Hanoi Residences?

No, Crowne Plaza West Hanoi Residences does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza West Hanoi Residences?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza West Hanoi Residences?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza West Hanoi Residences?

No, only service animals are allowed.

Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

BENJI S L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
Stayed 2 nights in Sep 2019

4/10 Poor

Supanee

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the property is excellent except for the location which is far from downtown Hanoi.
Stayed 4 nights in Jan 2019

8/10 Good

MDG1

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
Stayed 4 nights in Dec 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crown plaza Hanoi.

Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, very clean property

Excellent

10/10 Excellent

KEESEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
Stayed 2 nights in Aug 2019

6/10 Okay

CHIH BIN

Liked: Cleanliness, staff & service, room comfort
Hot shower will turn into cool everytime in bath.
Stayed 2 nights in May 2019

4/10 Poor

DA HAE

Disliked: Staff & service, property conditions & facilities

크라운 호텔의 House keeping

출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
Stayed 4 nights in Mar 2019

8/10 Good

soyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

출장 이용 후기

주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
Stayed 2 nights in Mar 2019