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Aparthotel

Elegant Suites Westlake

5.0 star property

Photo gallery for Elegant Suites Westlake

Outdoor pool
Business centre
Meeting facility
Exterior
Premium Apartment, 1 Bedroom, Garden View

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$139
includes taxes & fees
18 May - 19 May

Explore the area

View map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, City View

Premium bedding, minibar, in-room safe, desk

Studio, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Hanoi

A luxury stay in Hanoi awaits you at Elegant Suites Westlake. Within just a 10-minute stroll, you'll find West Lake and Syrena Shopping Center. Highlights at this aparthotel include 2 bars/lounges, a full-service spa and a restaurant. .Each apartment is soundproofed and features an LCD TV with cable channels, along with a washer/dryer, free WiFi and free wired Internet. The minibar provides refreshments, and room service is also available. Nice touches to enhance your stay include premium bedding, a jetted bath and a rainfall showerhead. A living room, a dining area and a DVD player are also available. .A day of pampering at Elegant Spa can include Thai massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Camellia, is open for breakfast, lunch and dinner. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Tay Ho aparthotel, you'll be 3 km (1.9 mi) from Tran Quoc Pagoda and 4.4 km (2.7 mi) from Presidential Palace.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Syrena Shopping Center - 7 min walk - 0.6 km
  • Trinh Cong Son Walking Street - 4 min drive - 2.2 km
  • Lotte Mall Tay Ho - 6 min drive - 3.3 km
  • Ho Tay Water Park - 6 min drive - 2.2 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪Bahn Mi Belly - ‬2 min walk
  • ‪Milk & Honey - ‬6 min walk
  • ‪Habib - ‬6 min walk
  • ‪Maii Bistro - ‬5 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk

About this property

Elegant Suites Westlake

Elegant Suites Westlake offers its guests a full-service spa and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury Elegant Suites Westlake. A free area shuttle within 5 km is available. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hanoi aparthotel.

  • 1 building
  • 135 guestrooms or units
  • 16 levels
  • 2 bars or lounges
  • Built in 2013
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. This accommodation offers separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Limited room service
  • Minibar

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Aparthotel

Elegant Suites Westlake Hanoi

Elegant Suites Westlake

Elegant Suites Westlake Hanoi

Elegant Suites Westlake Aparthotel

Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

What is the cancellation policy at Elegant Suites Westlake?

Elegant Suites Westlake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Elegant Suites Westlake?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Elegant Suites Westlake on 18 May 2026 start from NZ$139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Elegant Suites Westlake?

Yep, Elegant Suites Westlake has a free self car park.

Is there a spa on site at Elegant Suites Westlake?

Yep, Elegant Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and facials, as well as Thai massages.

Does Elegant Suites Westlake have a pool?

Elegant Suites Westlake has a kids' pool.

What luxury perks are available at Elegant Suites Westlake?

This property features a full-service spa, as well as a jetted bath and a hydromassage showerhead.

What makes Elegant Suites Westlake a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Elegant Suites Westlake.

Is Elegant Suites Westlake family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Elegant Suites Westlake is a hit with families.

Are there hot tubs in the rooms at Elegant Suites Westlake?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Elegant Suites Westlake?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Elegant Suites Westlake?

Yep, you can grab a meal at Elegant Suites Westlake's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Elegant Suites Westlake?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Elegant Suites Westlake?

No, pets are not allowed.

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 459 out of 687 reviews
Rating 8 - Good. 166 out of 687 reviews
Rating 6 - Okay. 43 out of 687 reviews
Rating 4 - Poor. 10 out of 687 reviews
Rating 2 - Terrible. 9 out of 687 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities
Our room was spotless and done everyday. The whole hotel was clean and well maintained. All of the staff was amazing. The breakfast in the restaurant was one of the best we’ve ever had and we appreciated being able to have guests (our kids) join us. The restaurant staff - from servers to the chef’s all did a great job. I wish I had individual names to give. And the reception staff - Giang, Nam, Dat, and the others were always friendly and helpful. Next time we Come to Hanoi (to visit our kids) we will definitely choose Elegant Suites Westland.
Stayed 10 nights in Jan 2026

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, amenities
very clean and staff is very polite
Stayed 2 nights in Feb 2026

8/10 Good

Yong Min, song pa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything good.
Stayed 2 nights in Jan 2026

10/10 Excellent

HYOMIN

Travelled with family
Liked: Cleanliness, amenities
객실이 깨끗하고 직원분이 아주 친절합니다!
Stayed 4 nights in Jan 2026

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, very comfortable bed. Excellent breakfast, very courteous staff
Stayed 3 nights in Jan 2026

2/10 Terrible

mukangandu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a 2 bedroom apartment for a family of 4,but when we got there we were charged extra for the kids which did not make sense to me because we did not exceed the number of the room capacity. No proper explanation was given,we only paid because it was late kids were tired we just wanted to check in and rest.
Stayed 9 nights in Nov 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at Elegant Suites for many years now and if anything it continues to improve. The facilities including restaurant, gym, swimming pool and spa are uniformly excellent. The gardens are beautiful and Jenny and all of the staff cannot do enough to assist with any query or request. Obviously there is a lot of construction work presently underway in the local area but Elegant Suites is an Oasis from all all of that and once inside the complex you would hardly know. I would not stay anywhere else in Hanoi and unreservedly recommend. James Collins
Stayed 6 nights in Dec 2025

10/10 Excellent

Myrla

Liked: Cleanliness, amenities
Gorgeous and spacious room! If you’re looking for a long stay, it has a kitchen, two full bathrooms, dining room, kitchen, washer, balcony! Wow. The breakfast was Amazing as well. Highly recommend if you’re coming to Hanoi and don’t want to stay in the city, close enough to get a grab taxi and super affordable.
Stayed 1 night in Dec 2025

10/10 Excellent

Lithesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely helpful and accommodating. The room itself was very clean and well maintained with adequate ammenties.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jaesun Kim Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay. Well looked after by Adam.
Stayed 6 nights in Dec 2025

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Yusuf

Liked: Cleanliness, amenities, property conditions & facilities
I had a very nice stay at Elegant Suites Westlake. It’s a clean , well maintenance hotel with impressive breakfast. Kevin, Adam and all the rest of the staff were friendly, helpful and professional. I highly recommend this hotel to anyone who wants to stay in Westlake area in Hanoi.
Stayed 8 nights in Dec 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities
Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!
Stayed 1 night in Nov 2025

2/10 Terrible

SARA

Travelled with partner
Disliked: Amenities, property conditions & facilities
Even though the hotel knew that a planned very noisy renovation was in progress our room was booked without any mention whatsoever of this. Our few days were totally ruined and having the staff just say sorry and not really do anything about it was eventually infuriating. Another complaint is that we had paid extra for a "garden view" but found we were on the wrong side of the hotel and were in fact next to a huge and active building site. The drilling and hammering in the hotel was nothing to do with this. An added extra though! On arrival in our room we were annoyed to hear loud drilling and hammering. There was no possibility of relaxing or sleeping. We immediately asked to move and were promptly moved to another room which seemed quiet, but we later realized that was because the works had finished for the day. I made the point that this hotel was chosen in the hope that it would be a quiet place for my husband to relax and sleep during the day as he had been travelling for four days. Long flights with attendant checking in, baggage etc etc. Across time zones from GMT -4 to GMT +7 with only a few hours break. Obviously exhausting. The next morning we were woken with loud drilling and banging which persisted during the day, no chance of sleep so we went out. Having only booked in for two complete days of peace it was very awkward to find another hotel with basically no notice.
Stayed 3 nights in Nov 2025

10/10 Excellent

KARINA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel with amazing staff and facilities. Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did. From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here. By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel. Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS.
Stayed 7 nights in Nov 2025

4/10 Poor

Roumaissa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Jian

Stayed 3 nights in Nov 2025

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic the staff are amazing and the hotel is beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Lloyd H

Travelled with group
Liked: Cleanliness, room comfort
Room was clean and staff great. Adam was very helpful and friendly. Helped us with bookings, taxi, …
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
My stay at Elegant Suites was great. Only stayed one night but the service I received was exceptional. The staff helped with a very late check in. Special mention to Adam for the local knowledge and helping me with my taxi transfer between hotels. Will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort
We used the gym and the pool and ate at the breakfast buffet. Our three bedroom apartment was on the 8th floor, overlooking the beautiful full size pool and landscaping, with views of the lake in the distance. We made a pot of tea and sat on the balcony most mornings. It was just lovely. The dining table was full size with seating for six. We had plenty of room to play board games. There is a TV in the living room, but not in the bedrooms. The location is great, although there is massive construction going on across the street. We did not hear any construction noise in the apartment.
Poll, view from the balcony
Primary king size bedroom
Primary bath with soaking tub
Balcony view
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Helpful staff spacious rooms
Stayed 4 nights in Sep 2025

10/10 Excellent

Aljermaine

Travelled with family
Liked: Cleanliness, amenities
Very friendly and responsive staff. Very good food and nice gym. Rooms felt outdated and some areas weren’t air conditioned.
Stayed 3 nights in Sep 2025