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Family Transit Hotel

Property class: 3.5

Photo gallery for Family Transit Hotel

A hotel room with two beds, a wooden table, a bench, a fan, and a window with curtains.
A courtyard with stone statues, including elephants and a pagoda, surrounded by trees.
Two people dining at a table with a vase of flowers, a bottle of sauce, and a menu.
A family group posing in front of a reception desk at a hotel with a sign indicating it is a family transit hotel.
A hotel room with a bed, a TV, a fan, and a balcony with curtains.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$34
includes taxes & fees
18 Aug - 19 Aug

Explore the area

View map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Place, Melinh Plaza
    ‪7 min drive‬
  • Place, Thanh Chuong Viet Palace
    ‪15 min drive‬
  • Place, West Lake
    ‪28 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Twin Room with balcony, City view

A hotel room with two beds, a wooden desk, a dresser, and a window with curtains.

Standard Twin Room with balcony, City view

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family with bathtub view city balcony

Premium bedding, memory-foam beds, minibar, desk

Family with bathtub view city balcony

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Quadruple Room with balcony, City view

A hotel room with two beds, a desk, a fan, and a window with curtains.

Luxury Quadruple Room with balcony, City view

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Family Room with balcony

A hotel room with two beds, a wooden desk, a dresser, and a window with curtains.

Luxury Family Room with balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room with balcony, City view

A hotel room with a bed, a desk, a chair, a TV, and a balcony with curtains.

Standard Double Room with balcony, City view

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

A hotel room with a bed, a desk, a chair, a TV, and a sliding door to the bathroom.

Deluxe Single Room

  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Luxury Double Room with Balcony, City View

A hotel room with a bed, a TV, a fan, and a balcony with curtains.

Luxury Double Room with Balcony, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury 2 Double Bed, City View

Premium bedding, memory-foam beds, minibar, desk

Luxury 2 Double Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Garden View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with curtains.

Deluxe Double Room, Garden View

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Hanoi

At Family Transit Hotel, you'll be connected to a shopping centre and 3.9 km (2.4 mi) from Melinh Plaza. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and balconies. .The family restaurant, Local Food Restaurant, serves Vietnamese cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to scooter/moped rentals and a playground. A meeting room and a business centre are among the business amenities offered. Other amenities include 2 restaurants, 2 coffee shops/cafes and free Wi-Fi in public areas. There's also free self parking, along with the convenience of a free bus station shuttle. .Sights within a 20-minute drive of this 3.5-property class Soc Son hotel include Thanh Chuong Viet Palace and Museum of Ethnology.

What's nearby

  • Melinh Plaza - 7 min drive - 4.4 km
  • Thanh Chuong Viet Palace - 15 min drive - 12.0 km
  • Vantri Golf Club - 23 min drive - 13.9 km
  • Nhat Tan Bridge - 24 min drive - 26.3 km
  • West Lake - 28 min drive - 29.2 km

Getting around

  • Ga Thạch Loi Station - 13 min drive
  • Ga Phuc Yen Station - 14 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 7 min drive

Restaurants

  • ‪Two Tigers - ‬16 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Phở Việt - ‬19 min walk
  • Highlands Coffee
  • ‪Nhà hàng Hải Yến Sóc Sơn - ‬17 min walk

About this property

Family Transit Hotel

There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Family Transit Hotel. An airport shuttle (available 24 hours), a theme park shuttle and a train station drop-off service are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 25 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 2018
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Locker space
  • Bar or lounge
  • 1 conference room
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary slippers. Rooms open to balconies. This individually decorated and furnished accommodation includes desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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  • Free Wi-Fi
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4.1 out of 5, Very good, 488 reviews
The price is NZ$65
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 1 metre
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Built in 2018
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 100000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 100000 per vehicle
  • Rollaway bed fee: VND 100000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Frequently asked questions

Is parking available at Family Transit Hotel?

Yep, Family Transit Hotel has a free self car park.

How much does it cost to stay at Family Transit Hotel?

As of 12 Aug 2026, prices found for a 1-night stay for 2 adults at Family Transit Hotel on 18 Aug 2026 start from NZ$34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Family Transit Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Family Transit Hotel.

Is Family Transit Hotel family-friendly?

You bet! With amenities such as children's meals, babysitting services and a playground, it's no surprise that Family Transit Hotel is a hit with families.

Is there a free airport shuttle available at Family Transit Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Family Transit Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Family Transit Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Family Transit Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 215 reviews
Rating 8 - Good. 75 out of 215 reviews
Rating 6 - Okay. 33 out of 215 reviews
Rating 4 - Poor. 13 out of 215 reviews
Rating 2 - Terrible. 8 out of 215 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, they very friendly Beds were very comfortable Close to airport
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check in
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The hospitality was superb and the place was clean and comfortable. We really enjoyed our stay. Stephanie Wallace.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Baron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I’m satisfied + Airport shuttle Very clean Smells fresh Very spacious The family that runs the business is very friendly and helpful Great customer service Food is good! Very good location if you need to be at the airport early morning
Stayed 8 nights in Jun 2025
Verified review

8/10 Good

Anna

Liked: Staff & service
We had a few hours layover in Hanoi and booked this hotel so we could relax and get a quick nap instead of staying at the airport. It’s very simple, nothing fancy, but it worked perfectly for what we needed. Affordable, easy, and convenient for a short stop.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Kazuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel owner is very kind
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities
I was only in Hanoi for an 18 hour layover and wanted a hotel to nap a bit before exploring the city. The manager picked us up from the airport at 6am, organized a driver to take us back to the hotel from the city, and then dropped us back off at the airport in the evening. The property was clean and everyone was very helpful
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

LAFRAGIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple room. 5 mins from the airport. Staff helpful. Key items to remembers, no elevators so if you have mobility issues keep that in mind. The shower was in between the toilet and the sink with no curtain and no water damn. Safe to say a total mess was made trying to contain the water, and water did not really flow towards the drain. It just pooled there in the center of the bathroom. Anyways, the hotel has food service and there are a few places to eat close by. If I had to stay again I would, just that small situation with the shower
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Lina Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and efficient

Good place to stay, close to the airport
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great place . the room is nice clean and everything is good . the hotel owner is very friendly . if i have a chance i will come back
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
When we needed a place to rest, with a 17 hour stop over and 2 kids, Family Transit Hotel were there. We think its a husband and wife team that run the hotel, and they both ensured our short stay in Hanoi was lovely and effortless. We were collected from the airport quickly for 100,000 Vietnamese Dong (about £3) 1/3 of what the taxi's wanted to charge, and quickly shown to our large and clean room, with an early check in, for a small extra charge. We had some delicious food and then had a lovely long sleep, awakening to be taken back to the airport for our next flight. Very nice and very helpful people running the hotel. All of our requirements provided for with minimal fuss. The perfect stopover. Thank you very much. xxxx
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort

It did the job!

The owner husband was a very nice guy, the woman is Vietnams answer to basil fawlty! Awful women, superb rude and reallu unhelpful and unpleasant.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jessika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good service! Everybody who works there is really gentle and amazing! Thank you again!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

TeddieJo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
OK, but no breakfast available until after our 7.30am departure
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Akram

Liked: Staff & service
Isn't bad for the pruce
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Morag

Disliked: Amenities, property conditions & facilities
There was no shower in the bathroom. The room smelled heavily of mold. It wasn’t close to anything. I checked out immediately and went elsewhere.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024