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Aparthotel

Five Star Westlake

Property class: 4

Photo gallery for Five Star Westlake

An indoor swimming pool with a wooden ceiling, stone walls, and a view of the outdoors.
A spacious lobby with a polished marble floor, a central round table, and seating areas on either side.
A hotel room with a wooden floor, a bed, a desk with a computer, and a bathroom with a shower.
A modern kitchen with wooden cabinets, a dining table, and a built-in oven.
A modern living room with a wooden dining table, a sofa, a TV, and a large window with curtains.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$167
includes taxes & fees
13 Nov - 14 Nov

Explore the area

View map
162 D. Hoang Hoa Tham Tay Ho, Hanoi, 0000
  • Place, West Lake
    ‪3 min walk‬
  • Place, Embassy of Japan
    ‪18 min walk‬
  • Place, Lotte Center Hanoi
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

A modern living room with a glass coffee table, a sofa, a TV, and a kitchen area with wooden cabinets and a refrigerator.

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Balcony

A modern living room with a wooden dining table, a sofa, a TV, and a large window with curtains.

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Hanoi

At Five Star Westlake you'll be 4.8 km (3 mi) from Hoan Kiem Lake and 4.5 km (2.8 mi) from Hanoi Old Town Night Market. Highlights at this aparthotel include an indoor swimming pool, free buffet breakfast and in-room kitchens. .You can enjoy Smart televisions with cable channels, and each apartment features an all-in-one washing machine and dryer, free WiFi and a rice cooker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include bathrobes and premium bedding. A TV, free bottled water and a safe are also available. .Enjoy the sauna and kids' swimming pool as well as access to free bike hire and a playground. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Hanoi aparthotel, attractions include West Lake and Ho Chi Minh Mausoleum.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Embassy of Japan - 18 min walk - 1.6 km
  • Lotte Center Hanoi - 5 min drive - 1.9 km
  • Quan Thanh Temple - 5 min drive - 1.9 km
  • Ho Chi Minh Mausoleum - 6 min drive - 2.2 km

Getting around

  • Cầu Giấy Station - 5 min drive
  • Hanoi Long Bien Station - 13 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • ‪Phở Bò Lý Quốc Sư Nhái - ‬8 min walk
  • ‪Nollowa Chicken - ‬7 min walk
  • ‪Bánh bột lọc - Chè @ Thuỵ Khuê - ‬5 min walk
  • ‪Not So Early - ‬8 min walk
  • ‪Hanoi Roastery - ‬6 min walk

About this property

Five Star Westlake

Five Star Westlake offers its guests a kids' pool, an indoor pool, a sauna, and complimentary bicycles. Public spaces have free WiFi. Free breakfast is served daily. An airport shuttle (available on request) is available for a fee. Five Star Westlake also features tour/ticket assistance, laundry facilities, and a lift. Free self parking is available.

This 4-star Hanoi aparthotel is smoke free.

  • 35 guestrooms or units
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
Five Star Westlake offers 35 air-conditioned accommodations with all-in-one washer/dryers and a safe. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include bathrobes, bidets, hairdryers and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 1:00 AM on request
  • Free covered self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Rice cooker

Dining

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch Smart TV with cable channels

Outdoor areas

  • Outdoor entertainment area

Laundry

  • All-in-one washer/dryer
  • Laundry detergent
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Meal delivery service
  • Safe
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Children's pool
  • Free bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Free bicycle rentals

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, JCB International, Union Pay and cash.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM

Property is also known as

Five Star Westlake Hanoi
Five Star Westlake Aparthotel
Five Star Westlake Aparthotel Hanoi

Frequently asked questions

What is the cancellation policy at Five Star Westlake ?

Five Star Westlake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Five Star Westlake ?

As of 9 Nov 2026, prices found for a 1-night stay for 2 adults at Five Star Westlake on 13 Nov 2026 start from NZ$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Five Star Westlake ?

Yep, Five Star Westlake has a free self car park.

Does Five Star Westlake have a pool?

Five Star Westlake has an indoor pool and a kids' pool. The pool is open 6:00 AM to 9:00 PM.

Does Five Star Westlake serve breakfast?

Yep, complimentary buffet brekkie is served daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Five Star Westlake ?

No, but there's an airport shuttle that runs from 6:00 AM - 1:00 AM on request for a fee.

What time are check-in & check-out at Five Star Westlake ?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Five Star Westlake ?

No, pets are not allowed.

Five Star Westlake Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

10/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel for the value. Super clean with amazing amenities for longer stays
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was amazing! Staff we very friendly and welcoming. The breakfast was really good when it was fresh. Angel made the stay even better with his hospitality
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The hotel is very well equipped, and very very clean. Breakfast was an amazing assortment of delicious choices all very fresh. I would absolutely recommend this hotel and will stay again if I’m ever back in Hanoi
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was very friendly and very helpful
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was good, Staffs were nice, but compare to other hotels for the location, view, services... the price is a bit higher.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and attentive staff
Stayed 8 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
The convenience of having a kitchen and a laundry machine in the apartment was great. Hotel also really good - although not best location
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best Apartment Hotel in Hanoi, Vietnam

It was amazing, large and very clean room. Staff was also very nice and helpful to our needs. I will definitely return and tell my friends and family to make this place their first choice
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Nice experience !
Stayed 5 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, listing accuracy
Disliked: Check-in
とても良い。 綺麗で問題ない、 サウナもあり快適。 また利用したい。
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
체크인 친절하고 룸에서 바로바로 모든 서비스가 톡 으로 해결되었다 조식이 작지만 알차고 맛있고 수영장은 넓고 조용하고 좋았다 다만 아이들이 놀만한 실내 놀이터가 없어 아쉬웠다! 수영장 물이 좀더 깨끗하게 관리되길 바란다!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
部屋は清潔で明るく、スタッフも丁寧
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

이용후기입니다

갑자기 일정이 바뀌어 급하게 얻은 잠자리… 지친 몸을 쉬기에 너무 좋았습니다 저녁에 도착해서 호텔 밖은 할렘가 같았고 매트리스 토퍼가 조금 불편했지만 조식이 이 모든걸 묻어버렸습니다 베트남에 5일 있다보니 음식이 질려갈 쯤이였지만 그렇지 않다해도 아주 맛있고 정갈했으며 집밥 처럼 편했습니다 다음에 하노이에서 숙박을 한다면 바로 이 곳입니다
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
レビューがまだなかったから心配だったのだけど、Google mapのレビューを見てとてもよかったので、予約した。 結果、大正解。スタッフは親切、施設はクリーンに保たれ、部屋には洗濯機もあってとても便利！ またハノイにくるときには必ず泊まりたい！
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Room comfort, communication
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Stayed 9 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Stayed 1 night in Jun 2024
Verified review

8/10 Good

Stayed 2 nights in Apr 2024