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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Reception
Lobby
Suite City View Room
Hallway

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service

Explore the area

Map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Hanoi Opera House
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪13 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Hanoi

Grand Cititel Hanoi Hotel & Spa puts you in the heart of Hanoi, within just a 10-minute stroll of popular attractions like Hanoi Opera House and Hoan Kiem Lake. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include hot stone massages, Thai massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, The Shii Kitchen, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 538 square feet (50 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .Within a 15-minute walk of this 4-property class Old Quarter hotel, attractions include Thang Long Water Puppet Theatre and Hanoi Old Town Night Market.

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Conference rooms
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Dining venue
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square foot of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 600000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Grand Cititel Hanoi Hotel & Spa?

Yep, there is an onsite spa at Grand Cititel Hanoi Hotel & Spa. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

What makes Grand Cititel Hanoi Hotel & Spa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Cititel Hanoi Hotel & Spa.

Is there a free airport shuttle available at Grand Cititel Hanoi Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Cititel Hanoi Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

No, pets and service animals are not allowed.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 252 out of 312 reviews
Rating 8 - Good. 42 out of 312 reviews
Rating 6 - Okay. 11 out of 312 reviews
Rating 4 - Poor. 2 out of 312 reviews
Rating 2 - Terrible. 5 out of 312 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not easy to locate but safe and worth the price.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice room and bathroom, varied bfast and staff gets out of their ways to help.
Stayed 1 night in Apr 2025

6/10 Okay

isha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Pictures online are not reflective of current property
Stayed 2 nights in Apr 2025

8/10 Good

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good service
Stayed 4 nights in Mar 2025

2/10 Terrible

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Became violently ill from breakfast. The “rooftop pool” is the size of a jacuzzi. The gym was also pretty bad. The hotel was down an alleyway. Just overall not what was pictured. Cannot recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ian Hargrave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Stayed 1 night in Mar 2025

10/10 Excellent

Ian Hargrave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and his team at reception went out of their way to ensure that we were well looked after. Buffet breakfast and service was superb. Walking distance to the opera house, lake and old quarter. Many restaurants nearby.
Stayed 3 nights in Mar 2025

10/10 Excellent

Uy Thi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful. Specifically, Tín was very good. Food was top notch. Amenities not that great. The pool was not usable. Fitness center not that good.
Stayed 3 nights in Mar 2025

8/10 Good

Quy, Worcestershire

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I will stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025

8/10 Good

Oleg, Pompano beach

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Swathi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We like everything about this property. The only issue we had here is with the tour operator. We took three tours with their help and they definitely misled us in each of them
Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Although the area was good, staff was great and breakfast good too, the room was a beat up with the walls being quite dirty. At the very least the room needs a paint job.
Stayed 1 night in Feb 2025

8/10 Good

Edna

Liked: Cleanliness, staff & service, room comfort
I think the hotel’s biggest asset are the staff providing excellent customer service. Our biggest thank you to Alex who was very helpful during our stay. The room was clean and adequate. There was a good choice of breakfast buffet.
Stayed 3 nights in Feb 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay at Grand Cititel Hanoi Hotel & Spa My partner and I had a wonderful experience at the Grand Cititel Hanoi Hotel & Spa. The hotel was exceptionally clean, and the service was top-notch from start to finish. Upon arrival, we were warmly greeted with a thank-you card and complimentary oranges. The hotel went above and beyond to accommodate us, even providing a breakfast to go for our early 6:00 AM flight. The bellhop was very helpful in carrying our luggage, and we appreciated the convenient airport shuttle service (with a small surcharge) that made our transfers smooth and easy. The location was perfect—within walking distance to several great restaurants, and just a short ride via Grab to the Hanoi Train Street. The manager was particularly attentive, staying in touch with us to ensure everything went smoothly during our stay. Overall, we had a fantastic stay and would definitely recommend this hotel. It’s a perfect mix of great service, excellent amenities, and a prime location.
Stayed 2 nights in Feb 2025

8/10 Good

LINH

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Stayed 3 nights in Jan 2025

10/10 Excellent

Jess

Stayed 3 nights in Jan 2025

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025

6/10 Okay

Talia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anh

Stayed 3 nights in Dec 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024