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Grand Cititel Hanoi Hotel & Spa

4.0 star property

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Pool
Rooftop pool
Lobby lounge
Suite City View Room
Poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Air-conditioning
  • Business services
The current price is NZ$130
includes taxes & fees
3 May - 4 May

Explore the area

View map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Bathroom

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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4.3 out of 5, Excellent, 598 reviews
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About the area

Hanoi

Grand Cititel Hanoi Hotel & Spa puts you in the heart of Hanoi, within just a 10-minute stroll of popular attractions like Hanoi Opera House and Hoan Kiem Lake. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include hot stone massages, Thai massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, The Shii Kitchen, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 538 square feet (50 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 4-property class Old Quarter hotel, attractions include Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Backstage - ‬3 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Nom - 3 Ngô Quyền - ‬3 min walk
  • ‪The Hudson Rooms - ‬3 min walk
  • ‪Cafe Muối - ‬1 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Conference rooms
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Dining venue
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square foot of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 700000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Cititel Hanoi Hotel & Spa?

As of 2 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel & Spa on 3 May 2026 start from NZ$130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Grand Cititel Hanoi Hotel & Spa?

Yep, there is an onsite spa at Grand Cititel Hanoi Hotel & Spa. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

What makes Grand Cititel Hanoi Hotel & Spa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Cititel Hanoi Hotel & Spa.

Is there a free airport shuttle available at Grand Cititel Hanoi Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Cititel Hanoi Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

No, pets and service animals are not allowed.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 304 out of 383 reviews
Rating 8 - Good. 54 out of 383 reviews
Rating 6 - Okay. 18 out of 383 reviews
Rating 4 - Poor. 2 out of 383 reviews
Rating 2 - Terrible. 5 out of 383 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jyotindrakumar, Highlands Ranch

Travelled with family
Liked: Staff & service
The rooms are small .Bethrooms are tiny. Even with available rooms could not check in until after 1pm. Breakfast had not signs for allergies and vegetarian food.
Stayed 1 night in Dec 2025

10/10 Excellent

Mustafa yalcin, Mugla

Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 3 nights in Dec 2025

10/10 Excellent

PAU

Stayed 1 night in Dec 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Good location and great friendly staff to meet with. The breakfast was pretty good as well. However, I was quite disappointed that the Luxury Studio Suite (the most expensive room on the property) didn’t have a window in the room.
Stayed 4 nights in Nov 2025

6/10 Okay

Daphne, rowland heights

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smell and small
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 2 nights in Nov 2025

10/10 Excellent

Dorota

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Very nice service, friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

ILYA, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Tu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!
Stayed 5 nights in Sep 2025

10/10 Excellent

Huan, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value. Room is clean and efficient. Staff are friendly and helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald, Baltimore

Stayed 1 night in Aug 2025

10/10 Excellent

geoff

Stayed 1 night in Aug 2025

10/10 Excellent

Nadimul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.
Stayed 1 night in Jun 2025

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Sergio

Stayed 2 nights in Aug 2025

10/10 Excellent

Giselle

Stayed 1 night in Aug 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, lovely staff, great location. I was upgraded upon arrival, room was spacious and bathroom very modern. I slept so well! Gym on rooftop was small, but had everything you need. Breakfast was amazing! Large selection of dishes including usual breakfast items as well as more brunchy options like grilled chicken, noodle soups, stir fried veg, salads, and fruit. Staff were all so kind and lovely. Great location, walkable distance to all cool things around Old Quarter. 10/10 would recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Mr Thomas was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 1 night in Jun 2025