2/10 Terrible
Thao
Travelled with family
22 Nov 2023
Disliked: Cleanliness, room comfort
Thao
Stayed 2 nights in Nov 2023
Aparthotel
HANZ LUX Hotel & Apartment Hanoi
Property class: 3.5
Photo gallery for HANZ LUX Hotel & Apartment Hanoi
Reviews
2.02.0 out of 10
Popular amenities
- Kitchen
- Parking included
- Free Wi-Fi
- 24/7 front desk
Explore the area
29 Nam Trang, Truc Bach, Ba Dinh, Hanoi, Hanoi, 100000
- West LakePlace, West Lake1 min walk
- Dong Xuan MarketPlace, Dong Xuan Market17 min walk
- Ho Chi Minh MausoleumPlace, Ho Chi Minh Mausoleum18 min walk
- Hanoi (HAN-Noi Bai Intl.)Airport, Hanoi (HAN-Noi Bai Intl.)34 min drive
Room options
View all photos for Comfort Apartment, 1 Queen Bed, Kitchen, Lakeside
Comfort Apartment, 1 Queen Bed, Kitchen, Lakeside
- 25 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Premier Apartment, 1 Queen Bed, Kitchen, Lakeside
Premier Apartment, 1 Queen Bed, Kitchen, Lakeside
- Lake view
- 40 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the area
Hanoi
At HANZ LUX Hotel & Apartment Hanoi you'll be steps from West Lake and 2.3 km (1.4 mi) from Hoan Kiem Lake. Highlights at this aparthotel include free self-parking, and in-room kitchenettes and free WiFi. .Each apartment is individually decorated and features a dining area, a sitting area and a rice cooker. A kitchenette, a desk and a wardrobe or cupboard are also available. Housekeeping is available on request. .Within a 30-minute walk of this 3.5-property class Ba Dinh aparthotel, attractions include Ho Chi Minh Mausoleum and Hanoi Old Town Night Market.
What's nearby
- West Lake - 1 min walk - 0.1 km
- Dong Xuan Market - 17 min walk - 1.4 km
- Ho Chi Minh Mausoleum - 18 min walk - 1.6 km
- Hanoi Old Town Night Market - 6 min drive - 2.6 km
- Hoan Kiem Lake - 6 min drive - 2.6 km
Getting around
- Hanoi Long Bien Station - 7 min drive
- Hanoi (HAN-Noi Bai Intl.) - 36 min drive
Restaurants
- Phở Cuốn 31 - 1 min walk
- Hanoi Shouten - Coffee - 1 min walk
- Hermanos Cafe Coffee CF - 1 min walk
- Phở Cuốn Hương Mai - 1 min walk
- Phở Cuốn Chinh Thắng - 2 min walk
About this property
HANZ LUX Hotel & Apartment Hanoi
Self parking is free.
- 50 guestrooms or units
- Front desk (24 hours)
HANZ LUX Hotel & Apartment Hanoi offers 50 accommodations. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Accommodation at this 3.5-star aparthotel has kitchenettes with separate dining areas, kitchenware and utensils and rice cookers. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
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Property amenities
Internet
- Available in the apartment: Free WiFi
Parking and transport
- Free uncovered self parking on site
- Limited on-site self parking
Kitchenette
- Cookware, dishware, and utensils
- Microwave
- Mini-fridge
- Paper towels
- Rice cooker
Bedrooms
- Bedroom
Living spaces
- Separate dining area
- Separate sitting area
Work spaces
- Laptop workspace
Pets
- No pets allowed
Suitability/Accessibility
- No lift
Services and conveniences
- 24-hour front desk
- Change of bedsheets (on request)
- Change of towels on request
- Housekeeping on request
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
- 50 units
- Bed sheets changed on request
- Cleaning products are eco-friendly
- Housekeeping (on request)
- Individual decor
- Individual furnishings
- Towels (changed on request)
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 7:30 PM
Late check-in subject to availability
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- No pets allowed
Children and extra beds
- Children are welcome.
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property only accepts cash.
Property Registration Number 0317172061
Property is also known as
Hanz Lux & Hanoi Hanoi
HANZ LUX Hotel & Apartment Hanoi Hanoi
HANZ LUX Hotel & Apartment Hanoi Aparthotel
HANZ LUX Hotel & Apartment Hanoi Aparthotel Hanoi
Frequently asked questions
What is the cancellation policy at HANZ LUX Hotel & Apartment Hanoi?
HANZ LUX Hotel & Apartment Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.
Is parking available at HANZ LUX Hotel & Apartment Hanoi?
Yep, HANZ LUX Hotel & Apartment Hanoi has a free self car park.
Is there a free airport shuttle available at HANZ LUX Hotel & Apartment Hanoi?
No, HANZ LUX Hotel & Apartment Hanoi does not offer an airport shuttle service.
What time are check-in & check-out at HANZ LUX Hotel & Apartment Hanoi?
Check-in begins at 2:00 PM. Check-out time is noon.
Are pets allowed at HANZ LUX Hotel & Apartment Hanoi?
No, pets are not allowed.
HANZ LUX Hotel & Apartment Hanoi Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 2 reviews
2 - Terrible
2
2.0/10
Cleanliness
Reviews
2/10 Terrible
Thao
20 Nov 2023
Disliked: Cleanliness, room comfort
Cancellation of without notice!!!
We booked four rooms at this hotel a few months before our trip. When we showed up at the hotel, they didn’t have our reservations. There was no communication from the hotel to inform us of the change or cancellation. We have booked with hotels.com over 15 years and this was the first time this happened. We are very unhappy with this incident. Also, we had pay for one of the rooms upfront but we don’t know if we could get a refund.
Thao
Stayed 2 nights in Nov 2023