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Hanoi Golden Charm Hotel

2.0 star property

Photo gallery for Hanoi Golden Charm Hotel

Minibar, in-room safe, desk, blackout curtains
Check-in/check-out kiosk
Food and drink
Minibar, in-room safe, desk, blackout curtains
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room
  • Room service

Explore the area

View map
22-24 Hang Quat St, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Balcony

Minibar, in-room safe, desk, blackout curtains

Suite, Balcony

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

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About the area

Hanoi

At Hanoi Golden Charm Hotel you'll be within just a 10-minute stroll of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Sights within a 30-minute walk of this Old Quarter hotel include Temple of Literature and Ho Chi Minh Mausoleum.

What's nearby

  • Hang Gai Street - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.6 km

Getting around

  • Hanoi Long Bien Station - 13 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 44 min drive

Restaurants

  • ‪Hoa quả dầm Hoa béo - ‬2 min walk
  • ‪Phở Gà Hàng Hòm - ‬2 min walk
  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Phở bò Lý béo - ‬1 min walk
  • ‪Bún Chả Hàng Quạt - ‬1 min walk

About this property

Hanoi Golden Charm Hotel

There's a coffee shop/cafe on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hanoi Golden Charm Hotel.

This Hanoi hotel is smoke free.

  • 1 building
  • 19 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 2011
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers for purchase
  • No smoking on site
  • Coffee shop
Hanoi Golden Charm Hotel offers 19 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 3 for adults and USD 2 for children
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 12:30 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 360000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 3 for adults and from USD 2 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Rollaway bed fee: USD 360000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hanoi Golden Charm Hotel
Golden Charm Hotel
Hanoi Golden Charm
Hanoi Golden Charm Hotel Hotel
Hanoi Golden Charm Hotel Hanoi
Hanoi Golden Charm Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Hanoi Golden Charm Hotel?

Hanoi Golden Charm Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is Hanoi Golden Charm Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, it's no surprise that Hanoi Golden Charm Hotel is a hit with families.

Does Hanoi Golden Charm Hotel serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hanoi Golden Charm Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hanoi Golden Charm Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hanoi Golden Charm Hotel?

No, pets are not allowed.

Hanoi Golden Charm Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 88 reviews
Rating 8 - Good. 34 out of 88 reviews
Rating 6 - Okay. 6 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura, Mckinleyville California

Liked: Cleanliness, amenities
The staff eas very warm and helpful in fact we plan to stay there again on ou way back thru Breakfast was alwsys great as well
Stayed 7 nights in Nov 2019

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay.

The hotel, restaurant and location were great. The staff was very helpful also. I will stay again on my next trip to Ha Noi.
Stayed 3 nights in Apr 2019

10/10 Excellent

Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staffs are friendly and the breakfast is good.
Stayed 3 nights in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location, value and staff.

Fantastic, the location was excellent and quiet at night. Room was great all you could need, goo bathroom , clean room for the price. Our first time in Vietnam and the staff were wonderful. All the staff from the entrance to cleaning could not have been more helpful or pleasant. Breakfast was simple but was tasty and plenty to eat. We look forward returning and staying again at this hotel.
Stayed 3 nights in Mar 2019

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Nice place in a good location. Great options for breakfast . The staff were really nice helpful and friendly
Stayed 2 nights in Feb 2019

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant service and great location

Our stay at Golden Charm Hotel was wonderful. The service was ALWAYS incredibly helpful and friendly, without ever being pushy or intrusive. They dealt with requests for laundry, taxis, an extra blanket etc with professional efficiency, and also shaded caring and helpful advice. The room and bathroom were spacious and clean, with all the facilities we could have wanted. The included breakfast was great, with local specialty pho as well as egg-based or pancake options. The location is perfect - right in the old quarter and close to the beautiful lake, many many eateries, street food and sites. Highly recommend this place and will return if we ever find ourselves in Hanoi again!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Rebecca

Definitely stay here !

Cannot fault this hotel. The cleanest hotel floor i’ve ever come across. Friendly staff who even prepared breakfast unexpectedly when we were leaving early one morning for a day teip. Very good location. Don’t risk booking somewhere else if you want a central location because this is an excellent hotel especially for the price. Clean towels everyday and gave us free water and snack in the room. Breakfast was mainly cooked to order and was therefore very fresh!
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
พนักงานน่ารัก อาหารเช้าอร่อย สถานที่ตั้งอยู่ใกล้ Night market มาก ห้องมีกลิ่นอับ ขอ 3 single bed แต่ได้ 1 double and 2 single bed นอนได้ไม่มีปัญหาแต่ทำให้ห้องดูแคบ
Stayed 1 night in Aug 2018

8/10 Good

edc, Singapore

Liked: Staff & service

Convenient place

Very convenient place to travel around the city. Good food around the hotel. Walkable to the lake side
Stayed 2 nights in Jun 2018

8/10 Good

My-Lien, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities

Well organized staff

We are glad we booked with Golden Charm for our first leg of trip. The rooms are modest, but the staff were incredibly accommodating and trustworthy. We booked our tours with the hostel staff and they took great care in scheduling and arranging everything along the way. There was not much you had to think about as they planned everything with all other sister companies per your tour locations. They checked in with updates when things may have changed. thanks very much for the hospitality.
Stayed 2 nights in Nov 2017

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for your money

From checking to moving one of my nights to a later day since I took an overnight tour at Halong Bay, to all the help I could get for booking something, doing my laundry and just getting direction including the amazing breakfast- loved it!!!

4/10 Poor

juliana, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Location is ok, but not so much comfort

Location is centric, but pillows were hard and very noisy beds. staff was very kind.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

I stayed in the dormitory room which is clean with comfortable beds. Staffs were really helpful. I booked Halong Bay and sapa tours with them and they let me have free breakfast and shower even though I've checked out. The tours are reasonably priced. There's another lady whose bus to sapa didn't come for 2 nights and I saw the hotel staffs helping her re-book and contact the travel agency. Would definitely stay here again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luisa Tan, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

good staff, helpful

10/10 Excellent

Kwok Kin, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good staff good location

Room is clean. Location is not in noisy street. You would not be disturbed by motorbike. Staff is friendly. About the room, it will be great if they provided hanger for each dorm bed. If each bed having a private curtain would be excellant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most enjoyable stay

We used the Golden Charm Hotel as our base to visit Sapa and Halong Bay. We checked in and out of the hotel three times throughout our 8 day stay. Each time the staff went out of the way to help us with travel arrangements, transportation, etc. I could not be happy with the way we were treated by everyone.

10/10 Excellent

Edith, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very luxurious dormroom

We stayed in the dormroom and it felt so luxe. First of all it was very clean. Then second who expects to have a rainshower in a dormroom? We got free towels (2 pp), free coffee, tea and juice and when we had to leave early in the morning they packed us some take away breakfast. The only thing I can complain about is that I didn't had a electricityplug when i was laying on the top bed. Haha, so yes it was realy good! No party-hostel and they only have one 4 bed-dormroom so it might not be the best place to meet other backpackers if that is what you're looking for.

6/10 Okay

Hamish, New Zealand

Booked Golden Charm - got sister hotel - liked it

We booked Hanoi Golden Charm and got our second consecutive bait and switch. We were told (despite booking weeks in advance) that there were no rooms and were put in a taxi to another of the owner's hotels - the Hanoi Old Quarter hotel. We accepted this because the outlook looked better. Hanoi Old Quarter hotel was one of our better experiences. The room was as advertised for the Golden Charm, nothing fancy but quite nice and good value. The staff however were fantastic. We decided to book the next section of travel through them and it was well worth it. They really looked after us. They did make a mistake, and almost another, but they fixed that without fuss and at their own expense. We could not recommend the staff of Hanoi Old Quarter Hotel higher. The porter (if that's the rate title) could not have worked harder or more cheerfully. Again - we booked Golden Charm but got Old Quarter and were glad of it. As for the old quarter itself. We were initially overwhelmed by the assault on the senses but grew to love it.

10/10 Excellent

J, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel staff are very polite and helpful!

Great time at hotel. Great staff. Great location. :)

6/10 Okay

Scott, Canada

Liked: Staff & service

Its worth what you pay. Great staff.

Book where you can get the breakfast an its worth what you pay. Yes it's older and a little run down but you're paying next to nothin for it. The staff are great and you are right in old Hanoi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amelia, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room, friendly staff.

The staff were amazing from the moment we stepped in. Location is great - few minutes walk to the lake, close to atm machines, money changers, restaurants. For the price we paid, the room was bigger than I expected. It had a window but the view is of the indoor staircase, ie. we didn't get any direct sunlight. Tour desk will help arrange excursions such as Ha Long Bay and Sapa. Breakfast is average. Wanted to stay here again after returning from Ha Long Bay but it was fully booked. Be careful with the prices for Ha Long Bay, an extra $10 for a suite gets you the same room as everyone else, so don't fall for it.