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Old Town Palace Guest House

Property class: 3

Photo gallery for Old Town Palace Guest House

Staircase
Interior entrance
Local and international cuisine
Deluxe Triple Room
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View map
30 Lane Tam Thuong, Hang Bong, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Single Room

Minibar, desk, free WiFi, bed sheets

Superior Single Room

  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Twin Room

Minibar, desk, free WiFi, bed sheets

Deluxe Twin Room

  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

Minibar, desk, free WiFi, bed sheets

Superior Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, desk, free WiFi, bed sheets

Superior Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Double Room

Minibar, desk, free WiFi, bed sheets

Deluxe Double Room

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room (Day Use - 3 Hours Only)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (Day Use - 3 Hours Only)

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Hanoi

At Old Town Palace Guest House you'll be within just a 10-minute stroll of popular attractions like St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Additionally, you'll find laundry facilities, tour/ticket assistance and luggage storage. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 3-property class Old Quarter hotel, attractions include Hanoi Old Town Night Market and Hanoi Opera House.

What's nearby

  • Hang Gai Street - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 7 min walk - 0.6 km

Getting around

  • Hanoi Railway Station - 14 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 42 min drive

Restaurants

  • ‪Mỳ Phố - ‬2 min walk
  • ‪Hanoi Garden - ‬3 min walk
  • ‪Bún Chả Đắc Kim - ‬3 min walk
  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬2 min walk
  • ‪New Gentry Beerhouse - ‬2 min walk

About this property

Old Town Palace Guest House

There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. Old Town Palace Guest House also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.

This 3-star Hanoi hotel is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • ATM
  • No smoking on site
  • Dining venue
Old Town Palace Guest House offers 15 air-conditioned accommodations with minibars and complimentary slippers. LCD televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Restaurant
  • Air-conditioning
  • Breakfast available
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) during limited hours on request

Food and drink

  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Hob
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hanoi Old Town Palace Guest House Hotel
Old Town Palace Guest House Hotel
Old Town Palace Guest House
Hanoi Nusmile's Home 3
Old Town Guest House Hanoi
Old Town Palace Guest House Hotel
Old Town Palace Guest House Hanoi
Hanoi Old Town Palace Guest House
Old Town Palace Guest House Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Old Town Palace Guest House?

Old Town Palace Guest House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Old Town Palace Guest House?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Old Town Palace Guest House?

Yep, you can grab a meal at Old Town Palace Guest House's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Old Town Palace Guest House?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Old Town Palace Guest House?

No, pets are not allowed.

Old Town Palace Guest House Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 28 reviews
Rating 8 - Good. 13 out of 28 reviews
Rating 6 - Okay. 6 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 3 out of 28 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Need more mentenance

I booked single room but when I got there, it wasn't available. That was ok, gave me a Family room. That was run down not clean room. The windows not shut. But the bed was comfortable.
Stayed 1 night in Mar 2023

6/10 Okay

Yoshie

Stayed 1 night in Mar 2023

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got message from hotel that they had water issue and so they put me up in one of their other hotels. A long way from where I originally wanted to be. Beds in the other hotel were hard as rock. I wanted to stay at this place because people reviewed said it had comfortable beds. Very unhappy about whole thing
Stayed 1 night in Mar 2023

4/10 Poor

Hakim

Liked: Cleanliness
Disliked: Staff & service

She said it was my job.

I had to pull frigerator out and plug it in and the tv. She said that was my job. When i left the key at the front desk where i layed it is where it stayed while i was gone. Anyone could have pick it up and went into the room. At time there was no one at the front desk.
Stayed 2 nights in Feb 2020

6/10 Okay

Billy

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lucy at the front desk was very helpful and spoke English quite well. The room was clean other then a few stains on the bed sheets. It was hard to find when you first arrive but it is in a good area for walking around the city. The bed was comfortable and there was a view out the window. We stayed on the fifth floor, no elevator so it’s a hike up, but it was a nice room overall. We would stay here again.
Stayed 2 nights in Apr 2019

8/10 Good

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay, off the beaten path

Had a great experience here the last few days. Staff was very accommodating and rooms and bathroom were clean. Lucy was very helpful withhelping to organize trips for us and arranging transportation. We would definitely stay here again. Down an alley so don’t be confused but nice that it takes you away from the street traffic.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable stay

friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable stay

friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 2 nights in Oct 2018

8/10 Good

Samuel

Liked: Staff & service, room comfort

Not bad at all for the price

Good one night stay! What can you expect paying £12 for two. We were on the 5th floor (at the top), so that was a workout to go up and down everytime. Room was small and with our room (502), you actually enter the bathroom first. Bathroom had no amenities, so bring your own soap and shampoo. The room only has a kettle, mini fridge and TV (and of course a bed with sheets). Breakfast was basic, but good it's included. What was great was the location, so close to the lake. The staff were very friendly and helped to arrange bus tickets for our onward journeys!
Stayed 1 night in Oct 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greta afforable choice!

It was a small, but very clean and efficiently set-up room. Very good AC and wifi, and overall, great for the price! They gave us a room on the fifth floor, with lots of light. Our hosts were very friendly and accommodating. And the neighborhood is cute--hidden off a back alley, you walk past local fresh fruit & meat & fish vendors that you don't see on the main streets of the old quarter. A great, affordable choice!
Stayed 1 night in Sep 2018

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location helpful.staff

Great location tom the manager was fabulous. Room was decorated lovely for our engagement. Great location lovely rooms. Helpful service

8/10 Good

FRANK MURTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall comfortable

Fair prices on tours. A little hard to find at first but worth it if you want a quiet spot to sleep. Yet you are close enough to the action.
Stayed 5 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Budget accommodation

It's was fine. The host was a little pushy and the breakfast was terrible. We checked out after 1 night.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Was clean and close to everything. Only thing that needs improvement is the bread for breakfast. Didn't taste very fresh, so they should have toasted it.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wonderful facilities, but awful customer service

The rates were good facilities were new and very comfortable. However, it was extremely confusing to find and the staff was extremely inhospitable. If you value customer service over the condition of the room, I would not recommend. I will not come back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place near the local attraction

Nice hotel. Friendly staffs, they recommended me to go to nearby attraction. Very close with Hoan Kiem Lake which is a nice place to spend an evening. They provided a tour and also private car to take you to the airport. At that time, charge me 300K local currency.

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort

Old guest Hotel

Udmærket Hotel. Lobbyen var en smule beskidt, men værelset var fint og rent. Vi oplevede dog strømafbrydelser et par gange, og wifi-forbindelsen var ikke specielt god. Et fint sted til en enkelt eller to overnatninger.
Stayed 3 nights in Jan 2020

8/10 Good

HIROKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger på en lugn liten gata mitt i gamla stan. Enkel god frukost och rent på rummet uppskattade vi.
Stayed 1 night in Feb 2019

8/10 Good

Markus

Liked: Staff & service

Greit hotell i hjertet av gamlebyen

Greit hotell for prisen i hjertet av gamlebyen. Vi sov her to netter og var rimelig fornøyde med beliggenheten og personalet på hotellet. De hjalp oss med aøt fra cruise i Ha Long Bay til togbilletter til Sapa. Ulempen var alt bråket utenfor vinduet vårt da noen startet å borre hver natt kl 02. I tillegg var veggene utrolig tynne på vårt rom, så vi hørte alt naboene våre gjorde.
Stayed 2 nights in Dec 2018

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

très bien situé et confortable

hôtel calme avec des lits très confortables et en plein coeur du vieux quartier.
Stayed 1 night in Dec 2018