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Ambassador Hanoi Hotel & Spa

3.5 star property
Hotel with a full-service spa, 9-minute walk to Hoan Kiem Lake

Photo gallery for Ambassador Hanoi Hotel & Spa

Minibar, in-room safe, desk, iron/ironing board
Interior detail
Minibar, in-room safe, desk, iron/ironing board
Interior detail
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
The current price is NZ$292
includes taxes & fees
25 Jan - 26 Jan 2026

Explore the area

View map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Double Room, City View

Minibar, in-room safe, desk, iron/ironing board

Executive Double Room, City View

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Bathrobes
Minibar
Free bottled water
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Ambassador Suite Balcony

Minibar, in-room safe, desk, iron/ironing board

Ambassador Suite Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Plasma TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Triple Room

Minibar, in-room safe, desk, iron/ironing board

Family Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Bathrobes
Minibar
Free bottled water
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Connecting Room, City View

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, City View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Bathrobes
Minibar
Free bottled water
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Family Connecting Room, Terrace

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Bathrobes
Minibar
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Deluxe Double Or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Or Twin Room

  • Sleeps 2

Executive Double Room with City View

  • Sleeps 2

Family Triple Room

  • Sleeps 3

Family Connecting Room With City View

  • Sleeps 5

Ambassador Suite with Balcony

  • Sleeps 2

Family Connecting Room, Terrace

  • Sleeps 5

Junior Suite With Terrace

  • Sleeps 3

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About the area

Hanoi

At Ambassador Hanoi Hotel & Spa you'll be within just a 10-minute stroll of popular attractions like Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Highlights at this hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .A day of pampering at Marvel Spa can include hot stone massages and body wraps. At the hotel's restaurant, you can grab a bite to eat. Other amenities include free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3.5-property class Old Quarter hotel include Hanoi Old Town Night Market and within 30 minutes you'll find Hanoi Opera House.

What's nearby

  • Hang Gai Street - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 8 min walk - 0.7 km

Getting around

  • Hanoi Railway Station - 15 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪mr Bay miền Tây - ‬1 min walk
  • ‪Thạch Chè Lộc Tài - ‬1 min walk
  • ‪Bánh Cuốn Nóng - ‬1 min walk
  • ‪Bún Bò Nam Bộ Hàng Điếu - ‬1 min walk
  • ‪Cộng Càphê 54 Hàng Điếu (Hàng Nón) - ‬1 min walk

About this property

Ambassador Hanoi Hotel & Spa

Hotel with a full-service spa, 9-minute walk to Hoan Kiem Lake
Ambassador Hanoi Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Ambassador Hanoi Hotel & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 9 levels
  • Built in 2010
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Ambassador Hanoi Hotel & Spa offers 25 air-conditioned accommodations with minibars and a safe. 32-inch plasma televisions come with digital channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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  • Free Wi-Fi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (VND 3 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ambassador Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 400000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self-parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Ambassador Hanoi Hotel & Spa?

Ambassador Hanoi Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ambassador Hanoi Hotel & Spa?

As of 27 Dec 2025, prices found for a 1-night stay for 2 adults at Ambassador Hanoi Hotel & Spa on 25 Jan 2026 start from NZ$292.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ambassador Hanoi Hotel & Spa?

Yep, Ambassador Hanoi Hotel & Spa has a self car park for VND 3 per day. A self car park is also available, for a fee.

Is there a spa on site at Ambassador Hanoi Hotel & Spa?

Yep, Marvel Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Is there a free airport shuttle available at Ambassador Hanoi Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Ambassador Hanoi Hotel & Spa?

Yep, you can grab a meal at Ambassador Hanoi Hotel & Spa's onsite restaurant.

What time are check-in & check-out at Ambassador Hanoi Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ambassador Hanoi Hotel & Spa?

No, pets and service animals are not allowed.

Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 440 reviews
Rating 8 - Good. 67 out of 440 reviews
Rating 6 - Okay. 29 out of 440 reviews
Rating 4 - Poor. 24 out of 440 reviews
Rating 2 - Terrible. 16 out of 440 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Vikas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property to consider in Hanoi. All the major tourist destinations are within walking distance.
Stayed 3 nights in Sep 2025

2/10 Terrible

Alisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the manager were very polite and helpful, but the room is nothing like the pictures on the post. Mold was all over the walls, and the place smelled musty , the TV didn’t work and we asked the manager to fix in once we checked in the room, she said she will send someone to check it out next day but never came, we stayed for 3 days and no one ever came through or we didn’t even bother to ask because we out most the day but my husband love to watch tv when we back to the room at night. The AC were leaking and water was everywhere and got though my suitcase. Just not what I experienced. They definitely need to do some cleaning at the hotel.
Stayed 2 nights in Aug 2025

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Viet, Huntington Beach

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We did not stay at Ambassador as the hotel texted us about its unavailability and suggested us to move to another nearby hotel. For this reason this review is not for Ambassador, and technically does not make sense when Ambassador reached out for reviews. The ratings we gave is for the hotel we eventually got moved to (Parklane Hotel) at 4 To Tich). Overall nothing bad but the hotel is about a 2.5 stars hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!!! Well informed and extremely inviting.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries .. would definitely stay here again
Stayed 2 nights in Jul 2025

8/10 Good

Caleb

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower.
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

8/10 Good

Mathieu, Sainte-Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved with terrace. Well maintained. Well located.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mathieu, Sainte-Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved with terrace. Well maintained. Well located.
Stayed 1 night in Apr 2025

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Fereydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
Stayed 2 nights in Apr 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and staff polite. We enjoyed our stay
Stayed 4 nights in Apr 2025

6/10 Okay

Mart

Liked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Malcolm

Liked: Staff & service

Our three day stay

When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Stayed 4 nights in Apr 2025

2/10 Terrible

Aicha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.
Stayed 4 nights in Apr 2025

8/10 Good

Jack William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

4/10 Poor

Glenn

Travelled with partner
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Stayed 4 nights in Feb 2025

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Stayed 5 nights in Dec 2024

4/10 Poor

Loc

Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Rikki

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

Gerard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025

10/10 Excellent

connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025