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Icon 36 Hotel

3.5 star property

Photo gallery for Icon 36 Hotel

Property grounds
Exterior
Daily cooked-to-order breakfast (VND 100000 per person)
Minibar, desk, soundproofing, free cots/infant beds
Suite | Living room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
19 Cua Dong Str., Hoan Kiem Dist, Hanoi, 10000
  • Place, Dong Xuan Market
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Place, Hoan Kiem Lake
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Room

Minibar, desk, soundproofing, free cots/infant beds

Superior Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Balcony

Deluxe Room, 1 Double or 2 Single Beds

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Minibar, desk, soundproofing, free cots/infant beds

Family Room

  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • City view
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

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About the area

Hanoi

Icon 36 Hotel puts you in the heart of Hanoi, connected to the convention centre and within just a 10-minute stroll of popular attractions like Hoan Kiem Lake and Hanoi Old Town Night Market. Highlights at this hotel include a restaurant, free self-parking and a sauna. .The restaurant, Dong Thanh Restaurant, is open for breakfast. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 20-minute walk of this 3.5-property class Old Quarter hotel include St. Joseph's Cathedral of Hanoi and West Lake.

What's nearby

  • Dong Xuan Market - 7 min walk - 0.6 km
  • Quan Chuong Gate - 8 min walk - 0.7 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km
  • Hoan Kiem Lake - 10 min walk - 0.9 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km

Getting around

  • Hanoi Railway Station - 19 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Phở Gia Truyền Bát Đàn - ‬2 min walk
  • ‪Lifted Coffee - ‬1 min walk
  • ‪Bia Hơi Hà Nội - ‬2 min walk
  • ‪Bún Chả Nem Rán 41 Cửa Đông - ‬1 min walk
  • ‪Aha Cafe - ‬1 min walk

About this property

Icon 36 Hotel

There's a restaurant on site, as well as a coffee shop/cafe. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. A sauna, a terrace, and tour/ticket assistance are also featured at the business-friendly Icon 36 Hotel. The hotel can provide concierge services and limo/town car service. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 1 building
  • 35 guestrooms or units
  • 9 levels
  • Built in 2010
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Icon 36 Hotel offers 35 air-conditioned accommodations with minibars and complimentary bottles of water. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit, designer toiletries, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 70,000 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dong Thanh Restaurant

Things to do

  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Icon 36 Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately VND 100000 for adults and from VND 70000 for children
  • Airport shuttle fee: VND 440000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Dong Thanh Hanoi
Dong Thanh Hotel
Dong Thanh Hotel Hanoi
Icon 36 Hotel Hanoi
Icon 36 Hotel
Icon 36 Hanoi
Icon 36
Icon 36 Hotel Hotel
Icon 36 Hotel Hanoi
Icon 36 Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Icon 36 Hotel?

Icon 36 Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Icon 36 Hotel?

Yep, Icon 36 Hotel has a free self car park.

Is Icon 36 Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Icon 36 Hotel is a hit with families.

Does Icon 36 Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Icon 36 Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Icon 36 Hotel?

Yep, you can grab a meal at Icon 36 Hotel's onsite restaurant.

What time are check-in & check-out at Icon 36 Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Icon 36 Hotel?

No, pets and service animals are not allowed.

Icon 36 Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 113 reviews
Rating 8 - Good. 46 out of 113 reviews
Rating 6 - Okay. 11 out of 113 reviews
Rating 4 - Poor. 10 out of 113 reviews
Rating 2 - Terrible. 2 out of 113 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly it was referred to me by people I trust. It was a very nice place and the staff were very accommodating and friendly.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
It was a complete dump. Old, run down, rock hard bed, crappy old mouldy dank bathroom. Broken lock on door and towels and bedding stunk of cigarettes
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Easily the worst hotel I've seen in 15+ countries

Based on other reviews there are very good rooms and very bad ones. And I got the bad luck. Room 601. Where do I begin? I hate to give a bad review as the staff are very professional, helpful and friendly. However, the room was just a disaster, even if I overlook the budget price point. It would be criminal not to warn others. First, the humid musky smell made it hard to breathe. Next, the bathroom fully floods from as little as a 2 minute shower. The drain simply doesn't work. And other reviews mention this, so why not fix it?? Last, blankets and towels were dirty, and the sheets made my skin crawl/itchy. I suspect they give the terrible room(s) to those who prepay online as you can't do much about it except review them badly when they already have your money. This is easily the worst hotel I have stayed at in 10 years and over 15 countries. The breakfast buffet was great, and the staff assisted in ordering an early morning taxi, so I can't rate the place zero, however comfort of the room is the main thing. Instead of cooking a feast that no one even eats, why not invest $5 a day in repairing things or washing the bedding?
Stayed 4 nights in Apr 2018

4/10 Poor

Andrei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Inderpreet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

deggsie, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort

Perfect for a one night stop over

Dropped into hotel for a one night stay between local destinations . Staff accommodated us perfectly after arriving early 6.30am with day room until our family room was ready. Perfect central Hanoi location also. Not a swish hotel if you are looking for luxury!
Stayed 1 night in Sep 2017

8/10 Good

Mr Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Good location,good friendly staff
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Room comfort

excellent location, but outdated

excellent location, bathroom dirty and bedroom bins not cleaned on check in

4/10 Poor

Wai fong, HK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

storeroom

The room given to us on top floor was more a storeroom converted into a room. The furniture were all old and broken. With other reviews I guess the room below were better. We got upgraded to suite when we moved to another hotel. It is even Stevens

8/10 Good

Verified traveller

Liked: Staff & service
Good overall experience, friendly staff, decent breakfast included

4/10 Poor

Wendy, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort

Rethink if you have booked this Hotel

We arrived at Icon 36 and were told that the hotel was fully booked, and we would be moved to their sister Hotel, which was supposed to give us a bigger and better room, Upon entering the room, we it was smaller and older then the room we originally booked. There was a cup with a burnt pineapple core in it which caused the room to reek of smoke for the 2 nights we stayed. Also in the early hours of both days, we were awoken by screaming and yelling and slamming of doors which continued for half an hour. If you are considering staying here, I would think again, as you will probably be fobbed off onto this second class room. We were very disappointed with Icon 36

8/10 Good

Jason, albuquerque nm usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The staff at this hotel was the main selling point for me. They were super nice, and helped us with many things, such as getting taxis that didn't rip us off, arranging for laundry, and suggesting good restaurants and shops. The room was spacious by Vietnamese standards, and very clean. I only have two complaints, which are more "first world problems" than anything else. One, the air conditioner could not keep up with the 95-100 degree heat in June. The lobby staff let us use one of their fans to make it more bearable, but the room never got below 80 degrees. Second, the internet was too slow to do much more than email if all of us were on at the same time. Other than that, we would definitely use this hotel again. Great location, much quieter than most of Hanoi, and wonderful staff.

10/10 Excellent

Jay, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience

From the time we arrived to the time we left our experience with this hotel could not be faulted. We also would like to thank all the staff and management for a wonderful stay and a special thank you to Haon who organized a trip to halong bay and Sappa. Also thanks for looking after our bags while away on the trips and the extras that we did not expect. Would recommend this hotel and certainly come back and stay here again.

8/10 Good

K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good little hotel in the old quarter within easy reach of many bars, restuaurants and walking distance to the local bus station and the lake. The staff are very friendly and helpful. The rooms are basic but comfortable. I would stay here again.

10/10 Excellent

Mike, Totonto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and helpful staff. Highly recommend

The bed was on the hard side and my window opened into a brick wall (not an alley or a narrow space facing a brick wall but bricks about 1 inch from the glass. Other than that, everything was great. Very clean, nice decor, nice bathroom, decent breakfast (free) and EXCELLENT staff. I've been traveling continuously for 17 months, studying at hostels, yurts, tents, guesthouse a and hotels rated 2-5 stars, and while this place was about a 3 star, I'd say it was the best overall experience and great value for the money.

6/10 Okay

Dmitry, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Single travellers, beware of the Superior room

Booked 3 nights and was put to a 10sqm cubicle (like in a $10 guesthouse, but newly renovated and clean) with a tiny window 1,5 m from the floor. Was tired to complain at first, but next morning the management explained they have 2 Superior room types (Single and Double), and they put me to the former "because I came alone", as it "should be fine" for just me. Well, by far not the worst room I've stayed during my years in Asia, but then it should be also "fine" for me to bargain the price - the facilities I paid for were stated as a decent (22sqm - minus bathroom should be 16-18sqm) sized room with a proper window, and the room on the sole photo (for Superior type) looked exactly like that, not like the one I got. Some facilities were under-par to the description, namely: no bathtub, TV which is neither 32" nor LCD, safety box not attached to the wall - it's more of nit-picking though, and I could be happy with all that, should the room itself be up to the standards promised. Wi-Fi is of "hit or miss" type - if you need to do any business, have your 3G/4G handy. Well, on the good side the staff are attentive and pleasant, and the buffet breakfast is the best I had in Hanoi so far. Thus I feel pity to put such a low rating - but I'm convinced that deception shouldn't be tolerated, and I suggest the hotel to sell "Superior Single" rooms as a separate category (with proper pics and facility lists), to avoid further disappointment, as my review is already second of this kind.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Icon 36, a friendly and well located hotel

I had a really nice stay in this hotel. The location is perfect. The room was clean and spacious. The staff is very helpful, they helped me to sort out a problem with one of my reservation.

8/10 Good

Andrea, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, great staff

I had previously travelled as part of a tour group and so continued on to stay in their hotel by booking online. There was alot of confusion with bookings as they seemed to have missed one of the tour group so they were rooms short however everything was sorted by later in the afternoon. The breakfast was lovely with quite a bit of choice. The shower and air con were the best I'd had in my whole trip in Vietnam. The staff were really friendly and helpful. Whilst it's not in the tourist area it's only a 5/10 minute walk so convenient once you've orientated yourself.

10/10 Excellent

Erin K.

Liked: Cleanliness, staff & service, room comfort

Great Stay!

After staying in similar priced hotels around South East Asia, Icon 36 was by far the best value for many reasons. It was very clean with a hip decor and in a great location in Hanoi. The bedroom and bathroom were large and there was plenty of space to lay your things out (something we didn't always find in SE Asia) The staff were very friendly and even personally called us for the 5:00 wake up call. I should also mention that the included buffet breakfast was tasty and had a great selection of Vietnamese and Western food. Overall I would highly recommend this hotel for a great stay in Hanoi.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Not as expected

Dat and Annette were phenomenal. They both were so friendly and helpful. My main issues was room was well smaller than indicated, and wanted the 32" tv indicated but got a 18" old box tv that couldn't see anything on. Hotel was in decent condition but definitely not a 4-5. Lot of rust around the room. If not for gracious service would rate lower.

4/10 Poor

GYU OH C.

Disliked: Cleanliness, room comfort

Only for sightseeing purpose

Ventilation should be made at least once a day even though there was no use. I selected this hotel with flight package and expected a minimum level, but found some mosquitoes and other small insects in the room.

8/10 Good

Ross, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for what you pay

The location of Icon 36 is perfect... Right in the old quarter, 15/20 minutes walk from both the Mausoleum/Citadel to the West and the drinking/restaurant area to the East. Staff are very happy, constantly willing to help, very polite and generally do all they can to provide you with the most comfortable stay. It was helpful to have the tour bookings desk in the front lobby, ready to organise tours across north Vietnam for the next day if need be. The taxi to and from the airport is easy and largely inexpensive. English spoken by the receptionist staff is changeable but largely understandable. Its great that they store your luggage for free if you want to leave it and travel overnight elsewhere. Bedrooms seemed incomplete at points. Bathrooms lacking the right stuff, bedroom missing a kettle. Our TV was strange... It would only work if you kept your finger on the power button. But we spent so long out that these amenities weren't needed.

8/10 Good

Benjamin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great staff

The hotel is a little way off (just abit) but there is many stalls nearby to have pho for your meals at local's price (so it kind of makes up for it). The staff were really great! They were friendly and really helpful especially since our travel timings and plans were somewhat atypical.

8/10 Good

David, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

relaxing in Hanoi

staff at Icon36 are very friendly and helpful. We arrived at 5:00 AM after a 14 hour train trip and they let us rest on the lounges in the Foyer until they had a room ready. They offered us a room for a shower and made a room ready for us as quickly as possible. This was 2 days before Christmas which is a busy time. The room was comfortable and clean. Would stay here again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Good and affordable

It was alright overall but the renovation from the neighborhood should be monitored as they start the renovation job as early as 7am which is quite disturbing and I could not get good sleep