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InterContinental Hanoi Westlake by IHG

Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Property grounds
3 restaurants, breakfast, lunch, dinner served; international cuisine
Select Comfort beds, minibar, in-room safe, desk
Classic Room, 1 King Bed, Lake View, Overwater | Lake view
Luxury
5.0 star property
9.0

Wonderful

Tranquil haven by the serene lake

Serenely situated on the lake, this tranquil haven offers a peaceful escape from the city's hustle. Delight in a sumptuous morning buffet and exceptional service, ensuring an unforgettable stay.

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$240
includes taxes & fees
24 May - 25 May

Explore the area

View map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪12 min walk‬
  • Place, Tran Quoc Pagoda
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds, Lake View

View from room

Classic Room, 2 Single Beds, Lake View

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, City View, Overwater

Classic Room, 2 Single Beds, City View, Overwater

Classic Room, 2 Single Beds, City View, Overwater

7.0 out of 10
Good
(4 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • Partial lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • Lake view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Lake View

View from room

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View (Club)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, Lake View, Overwater

9.0 out of 10
Wonderful
(7 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Single Bed, Overwater (Residence)

City view

Suite, 1 Single Bed, Overwater (Residence)

  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(13 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • Partial lake view
  • 172 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible, City View

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Lake View (Club)

View from room

Classic Room, 2 Single Beds, Lake View (Club)

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • City view
  • 43 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, City View

Classic Room, 2 Single Beds, City View

Classic Room, 2 Single Beds, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at InterContinental Hanoi Westlake by IHG. You'll be 0.3 km (0.2 mi) from West Lake and 3.2 km (2 mi) from Ho Chi Minh Mausoleum. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .The restaurant, Cafe Du Lac, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym, sauna and kids' swimming pool. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Tay Ho hotel, you'll be 3.3 km (2.1 mi) from Dong Xuan Market and 3.8 km (2.4 mi) from Hanoi Old Town Night Market.

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Syrena Shopping Center - 12 min walk - 1.0 km
  • Tran Quoc Pagoda - 4 min drive - 2.6 km
  • Quan Thanh Temple - 5 min drive - 3.3 km
  • Hanoi Botanical Garden - 6 min drive - 3.7 km

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 16 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪Cafe Du Lac - ‬4 min walk
  • ‪Sunset Bar - ‬5 min walk
  • ‪The Oven D'Or - ‬8 min walk
  • ‪G.U 19 Steak - ‬6 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk

About this property

InterContinental Hanoi Westlake by IHG

InterContinental Hanoi Westlake by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Hanoi Westlake by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 318 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Front entrance ramp
  • Lift (98 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.36 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 26 for adults and from USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

Frequently asked questions

What is the cancellation policy at InterContinental Hanoi Westlake by IHG?

InterContinental Hanoi Westlake by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Hanoi Westlake by IHG?

As of 2 May 2026, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake by IHG on 24 May 2026 start from NZ$240, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Hanoi Westlake by IHG?

Yep, InterContinental Hanoi Westlake by IHG has a free self car park.

Is there a spa on site at InterContinental Hanoi Westlake by IHG?

Yep, there is an onsite spa at InterContinental Hanoi Westlake by IHG. You'll enjoy services like massages.

Does InterContinental Hanoi Westlake by IHG have a pool?

InterContinental Hanoi Westlake by IHG has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at InterContinental Hanoi Westlake by IHG?

InterContinental Hanoi Westlake by IHG features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with deep soaking tubs, Select Comfort beds and 24-hour room service.

What makes InterContinental Hanoi Westlake by IHG a romantic place to stay?

Couples spa treatments and pool-view dining, as well as deep-soaking baths and comfy beds in the guestrooms, help set the scene for a romantic weekend at InterContinental Hanoi Westlake by IHG.

Is InterContinental Hanoi Westlake by IHG family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Hanoi Westlake by IHG is a hit with families.

Are there hot tubs in the rooms at InterContinental Hanoi Westlake by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does InterContinental Hanoi Westlake by IHG serve breakfast?

Yeah, buffet brekkie is served daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at InterContinental Hanoi Westlake by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Hanoi Westlake by IHG?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Hanoi Westlake by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Hanoi Westlake by IHG?

No, pets are not allowed.

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 60 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice and accommodating. We enjoyed our stay. Highly recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Vishal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi.
Stayed 3 nights in Jan 2026

8/10 Good

Maria Victoria

Liked: Cleanliness, property conditions & facilities
Room was not as welcoming. My room did not get cleaned while i was gone even though i didn’t have a sign saying to not disturb.
Stayed 5 nights in Jan 2026

10/10 Excellent

Dmitriy

Stayed 2 nights in Nov 2025

10/10 Excellent

tai

Stayed 1 night in Jan 2026

6/10 Okay

Brijesh, WINFIELD

Liked: Cleanliness, amenities, property conditions & facilities
Ridiculously expensive services Example - Breakfast per person at $30 … !!! Room and staff very good
Stayed 1 night in Jan 2026

6/10 Okay

Jitendra, Lubbock

Disliked: Amenities, property conditions & facilities
Rooms are old , TV had poor reception. Service is mediocre—trying to obtain a bottle of water seemed difficult and embarrassing Breakfast should not be optional and included for all.
Stayed 1 night in Jan 2026

10/10 Excellent

Akihiko

Stayed 2 nights in Dec 2025

8/10 Good

Matt., Campbellfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complex built on a lake on concrete columns however it is not a new complex and bit outdated, if you are looking for a modern new hotel, this is not for you. Our room and bathroom was a good size with a large balcony which had a table and 2 chairs. Staff were very nice and friendly, we found in Vietnam people are very friendly and kind, we haven’t had a bad experience during our 3 weeks trip last year and 2 weeks into our almost 3 weeks trip.
Stayed 6 nights in Dec 2025

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivian

Stayed 4 nights in Dec 2025

10/10 Excellent

rinku

Very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristie H

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at InterContinental Hanoi Westlake was excellent. The location is peaceful and perfect for a relaxing trip, with beautiful lake views and easy access to nearby cafes and walking areas. The staff were consistently warm, attentive, and professional. Room was spacious, clean, and very comfortable throughout my stay. Breakfast was great overall with plenty of variety, though I wish there were more halal options available. Aside from that, everything was perfect, and I would definitely stay here again on my next trip to Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

mohammed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋
Stayed 4 nights in Nov 2025

10/10 Excellent

Jason, Tucson

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

2/10 Terrible

Anand

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking was cancelled And yet I see that the hotel has taken the entire payment from me This is unfair and wrong
Stayed 4 nights in Oct 2025

10/10 Excellent

Barb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sanjeevaiah Gowri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very accommodative staff!
Stayed 3 nights in Sep 2025

2/10 Terrible

tejay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel not maintained poor kept
Stayed 2 nights in Oct 2025

4/10 Poor

tejay

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The lake view are bad , nothing much to do for kids , service is so bad ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Colin, Newtownabbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Amit

Stayed 1 night in Sep 2025

4/10 Poor

Anna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .
Stayed 1 night in Sep 2025