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4.4 out of 5

"The location is fantastic, but we did have a room on the first floor overlooking the nearby intersection and therefore night noise is an issue if you ... " More

By a verified traveller on Sun 14 Apr 2019

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Hotel Description

L'Heritage Hotel puts you in the heart of Hanoi, within just a 10-minute stroll of popular attractions like Dong Xuan Market and Hanoi Old Town Night Market. Highlights at this hotel include in-room free WiFi, free internet, and fireplaces.

The restaurant, L'Heritage, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and sauna as well as access to bike rentals. 431 square feet (40 square meters) of event facilities include a meeting room and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of airport pick-up service.

Within a 15-minute walk of this 4-star Old Quarter hotel, attractions include Hoan Kiem Lake and O Quan Chuong.

Superior Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$134* Per night/room 31 Mar. - 1 Apr.

Deluxe Triple Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 3 Max

Executive Double Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Double or Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Deluxe Double or Twin Room, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Duplex, 2 Bedrooms, Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

L'Heritage Hotel ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for L'Heritage Hotel

Everyone (9) Couples (1)
4 out of 5
The location is fantastic, but we did have a room on the first floor overlooking the nearby intersection and therefore night noise is an issue if you are a light sleeper, otherwise great value for money

Posted by on 14 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Van Anh

Dear Sir/Madam Thank you very much for choosing L’Heritage Hanoi as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh Sales team

5 out of 5
Very friendly helpful staff willing to go above and beyond to help anyone.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Minh Thu

Dear Valued Guest Thank you so much for your wonderful feedback! We are so glad to learn that you enjoyed our excellent service at our hotel. We are truly happy that with the service from of the heart of our staffs, you were able to enjoy the service. Rest assured that will be shared with them to motivate everyone in continuing the service expected from them. We are looking forward to welcome you back in the near future. With my best regards, Sale Team

4 out of 5
The staff were really helpful. We needed an extra night of accommodation as our Ha Long Bay overnight tour was cancelled and the staff kindly organised for us to stay at their sister hotel, Luxury Old Quarter Hotel. Thank you to Mr Lee (and Martin at Luxury Old Quarter Hotel).

Posted by on 22 Jul. 2018

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Comment from Hotel Management

25 Jul. 2018 by Trang Nghiem

Dear Valued Guest, On behalf of L' Heritage Hotel Group, thank you so much for choosing us to become your stay in Hanoi We very much appreciate your time taken to review us regarding your recent stay at our hotel. We are delighted to read that you have mostly enjoy your entire stay with us. I will not miss this chance in sharing your comments with our whole team as a great encouragement especially Mr.Lee - customer service officer and Mr.Martin -hotel manager at Luxury Old Quarter Hotel Thank you again for your supports and we look forward to welcoming you back our hotel group in the near future. Best regards, Trang Nghiem

5 out of 5

Fantastic staff excellent location

The staff at this hotel we amazing. Highly recommend staying in this hotel. Its location is perfect for exploring the old quarter of hanoi and the staff are so helpful.

Posted by , from Australia on 14 Jan. 2018

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4 out of 5

Very good location in the heart of the old quarter

Pros: See above.
Cons: Noise is the major problem.
Location: Because of the proximity to museums, coffee and restaurants, the hotel is walking distance to most points of interest.
Generally the quality of the stay was excellent. the room was large, as was the bathroom. Breakfast was excellent with a wide range of Asian and Western options. The biggest drawback is street noise. The windows are double glassed, but the household maid often leaves the window open after cleaning and even if closed there is an air gap so noise stillwafts up. Hanoi must have about 5 million scooters and every one of them is constantly hooting their horns. It continues all night. This a noisy place. The staff are excellent particularly the customer relations staff, Hannah and Annie, whose English, in a town where English is not widely spoken,is good.

Posted by , from Ballina Oz. on 7 Dec. 2017

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4 out of 5

Great location in old quarter

Nice friendly staff. Hotel room a bit basic but everything you needed and great location. Breakfast included but ventured out most mornings to make the most of all the great eateries close by.

Posted by , from Australia on 21 Nov. 2017

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Comment from Hotel Management

4 Dec. 2017 by Cuong

Dear Becky,\ I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We will continue to strive to improve our services in order to meet and exceed the expectations of our guests. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards

5 out of 5
Booked a suite. Awesome room: lots of space and with jacuzzi. Stayed 1 night on our honeymoon and they looked after us well. Staff were lovely and very helpful.

Posted by on 19 Aug. 2017

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5 out of 5

Highly recommended hotel!

This is the best hotel i have seen so far in the Old Quarter of Hanoi

Posted by on 24 Nov. 2016

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5 out of 5

In old quarter close to shops

Arrived in Hanoi. Had 8 days left of our trip. Hotel tour guide sorted out 3 tours for us as well as a flight back to Ho Chi Minh City to catch our flight home. All tours were excellent & at a reasonable cost. We were able to leave our main bags at the hotel as two of the tours were overnight. Staff extremely helpful & went out of their way, even giving my travelling buddy a birthday cake. Well priced hotel

Posted by , from Bay of Plenty, New Zealand on 22 Jun. 2016

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Comment from Hotel Management

13 Jul. 2016 by Cuong

Dear Merika, Thank you so much for taking time to share your comments about your recent stay at Hanoi Lheritage Hotel. It was such an honor to serve you at our hotel and we do hope to welcome you back in the near future. Wishing you and your family a lot of health, happiness and success. Your sincerely,

3 out of 5

The room smelt bad. Dank

We left after one night, nice location and great staff but smelt like an ashtray

Posted by on 5 Apr. 2016

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Property Features

L'Heritage Hotel offers its guests a 24-hour health club and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 431 square feet (40 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly L'Heritage Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 9 levels
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2016
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Hanoi Long Bien Station (1 km / 0.6 mi)
  • Property shuttles: Airport pick-up

Room Amenities

L'Heritage Hotel offers 55 air-conditioned accommodations with fireplaces and minibars. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Fireplace
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet

Food & Drink

L'Heritage - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Minimum check-in age is: 15
  • Check-in time ends at 5 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

L'Heritage Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 500000.0 per night.

Pet Policy

  • Pets and service animals are not allowed at L'Heritage Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 6
  • Property is not cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 4 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: VND 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Celia Hanoi
  • Celia Hotel
  • Celia Hotel Hanoi
  • Hotel Celia
  • L'Heritage Hotel Hanoi
  • L'Heritage Hotel
  • L'Heritage Hanoi
  • L'Heritage Hotel Hotel
  • L'Heritage Hotel Hanoi
  • L'Heritage Hotel Hotel Hanoi

You should know

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.