Meritel Hanoi

4.5 star property
Luxury hotel with sauna and spa services

Photo gallery for Meritel Hanoi

Building design
Outdoor pool, pool umbrellas, pool loungers
Deluxe Room With Internal Window
Lobby sitting area
Reception hall

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
153 Hang Bong, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪12 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

Family Connecting Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Old Quarter Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room With Internal Window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Frette Italian bed sheets
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

Junior Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Frette Italian bed sheets
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Meritel Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Double or Twin Room With Internal Window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Frette Italian bed sheets
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

Grand Terrace

Highlights

Deck/patio
Outdoor play area
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Meritel Hanoi. Within just a 10-minute stroll, you'll find popular attractions like Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .A pampering day can include hot stone massages and Swedish massages along with detox wraps, body wraps and aromatherapy. Enjoy the Turkish bath/hammam, Hot tub, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning local cuisine breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Within a 15-minute walk of this 4.5-property class Old Quarter hotel, attractions include Hanoi Old Town Night Market and Thang Long Water Puppet Theatre.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Hanoi Old Town Night Market - 12 min walk - 1.0 km
  • Thang Long Water Puppet Theatre - 12 min walk - 1.0 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 10 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive

Restaurants

  • ‪The Hanoi Social Club - ‬2 min walk
  • ‪GoGi House Restaurant - ‬4 min walk
  • ‪Phở Bò Đường Tàu - ‬3 min walk
  • ‪G66 Coffee - ‬3 min walk
  • ‪Aha Coffee - ‬1 min walk

About this property

Meritel Hanoi

Luxury hotel with sauna and spa services
Meritel Hanoi offers its guests an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury Meritel Hanoi. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

  • 64 guestrooms or units
  • 10 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Locker space
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Meritel Hanoi offers 64 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Vietnamese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (VND 250,000 per day); discounts available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 for adults and VND 115,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (140 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Meritel Hanoi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1000000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately VND 230000 for adults and from VND 115000 for children
  • Airport shuttle fee: VND 496000 per vehicle (one-way, maximum occupancy 2)
  • Nearby parking fee: VND 250000 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Meritel Hanoi?

Meritel Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Meritel Hanoi?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Meritel Hanoi have a pool?

Meritel Hanoi has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Meritel Hanoi a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Meritel Hanoi.

Does Meritel Hanoi serve breakfast?

Sure does, local cuisine breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Meritel Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Meritel Hanoi?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Meritel Hanoi?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Meritel Hanoi?

No, pets and service animals are not allowed.

Meritel Hanoi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 324 out of 377 reviews
Rating 8 - Good. 37 out of 377 reviews
Rating 6 - Okay. 7 out of 377 reviews
Rating 4 - Poor. 6 out of 377 reviews
Rating 2 - Terrible. 3 out of 377 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Meritel Hanoi. The staff all are friendly, courteous, helpful and always made me feel welcome. The room was spacious, clean and modern. The location is centralized to all the sites, restaurants and close to Hoan Kiem Lake. Overall a great hotel. Will definitely stay here again if I'm in Hanoi.
Stayed 1 night in Mar 2025

10/10 Excellent

Geno, Placentia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't stay anywhere else - the staff is wonderful. The location is wonderful. The restuarant is wonderful. The room was wonderful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bruce

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Staff are super friendly and helpful. Great location to walk to old quarter!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Matthias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything we hoped for. The staff were very nice, the breakfast was amazing & the room was clean, comfortable and had an excellent shower. Loads of good food options close by. Nothing but good things to say about this place.
Stayed 1 night in Feb 2025

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location in Old District Hanoi and property is beautifully designed property. Breakfast buffet offer wonderful selections. Rooftop bar was great. Staff friendly. Overall, I recommend this hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Pretty quiet even in Old Quarter. I was able to walk to all the attractions of Hanoi and ate at several Michelin rated restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in old quarter, a few minute walk to train street, all tours pick up from the hotel. What really makes it special are the staff who were super helpful. Special mention goes to Mike who we relied on a lot for help and information throughout our stay.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is awesome
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
3 star service with the attitude of 5 star
Stayed 4 nights in Feb 2025

10/10 Excellent

Rob

Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with outstanding staff. Lots of street noise however if that is concern.
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very well appointed. Great gym and lovely roof top pool/bar. Very central, particularly close to train street. Staff are all very very friendly and helpful. Breakfast buffet was incredible
Stayed 3 nights in Feb 2025

10/10 Excellent

Rothwelle, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely time in old town Hanoi

After a smooth airport pick up arranged by Meritel, we were greeted with tea and cold towels in the beautiful French Colonial boutique hotel in the heart of old town Hanoi. Judy and Katy at the front desk were always helpful, arranging tours, making excellent dining and shopping suggestions and basically seeing to all our needs. William at the rooftop bar and Emma in the restaurant were also attentive and informative. The room faced the busy street but was very quiet. Bit cold for a rooftop swim but we tried anyway, Canadians, eh.😉
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Meritel is well located in the heart of the old quarter. It is an oasis from the hustle and bustle of busy Hanoi just outside. While the rooms are clean and tidy and the facilities are great, the stand-out was the amazing service. In particular, Anh was so warm and helpful, providing great dining and tourist attraction recommendations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kaitlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. We made an non refundable incorrect booking for April 2025 and came into the hotel in Jan. Mike at the front desk took care of everything and moved our reservation to the correct dates without us having to pay for another reservation. Katy took care of all of our tours for us and arranged a great and convenient hotel for us in Sapa and Ninh Bình. The entire staff was accommodating and had great recommendations for restaurants and places to visit. We highly recommend this hotel if you are visiting Hanoi.
Stayed 2 nights in Jan 2025

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Meritel was an oasis in Hanoi. We loved our stay and will remember the friendly staff, comfortable room and great breakfasts for a long time.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another Great Stay in Hanoi

Another great stay in Hanoi. The rooms are a little small, but I think that is typical in the old quarter of Hanoi. What matters most is beds are comfortable, rooms are nice and clean and service is great. A special thanks to Alex for his wonderful service throughout our stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shazalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place, a very nice escape from Hanoi madness. Immaculate cleanliness and top-notch service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sheronika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We very much loved our stay at Mai House Saigon. The hotel is amazing from the room, restaurant, bar and spa. They had the best breakfast buffets we’ve seen during all our travels. The team at the hotel were very friendly and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was stylish with comfortable beds and a great location. Staff were amazing (particularly Mr Mike) helping with dinner recommendations and onward travel arrangements. We had rooftop cocktails, breakfast and a Set Christmas Menu at the hotel and all were amazing.
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service
Everything is perfect! I would highly recommend to friends and family.
Stayed 2 nights in Dec 2024