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4.8 out of 5

"It was very loud. Could hear all noises outside " More

By a verified traveller on Wed 13 Dec 2023

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Hotel Description

San Grand Hotel puts you in the heart of Hanoi, steps from Thang Long Water Puppet Theatre and within a 10-minute stroll of Hoan Kiem Lake. Highlights at this hotel include a full-service spa, a restaurant, and a bar/lounge.

A day of pampering at The Huc Spa can include massages, body scrubs, and facials along with access to the sauna and spa tub. The restaurant, Sunset Lake View, serves vegetarian cuisine and is open for lunch and dinner. Rooftop is the hotel's own rooftop bar, serving drinks along with breakfast and lunch. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Old Quarter hotel include O Quan Chuong and Dong Xuan Market.

Deluxe Double Room with Window

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$100* Per night/room 31 Mar. - 1 Apr.

San Double or Twin Room with neighbor view

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Connecting Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Premium Double Room with Lake View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand Suite with Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Connecting Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

San Grand Hotel ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for San Grand Hotel

Everyone (2) Couples (1) Family (2)
4 out of 5
It was very loud. Could hear all noises outside

Posted by on 13 Dec. 2023

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5 out of 5
Well, what a find this hotel was - the views, location, and the staff! Amazing! It became our ‘ base’ as we explored other out of Hanoi sights, all organised by the fabulous Mia and Kylie, both from the hotel. Service plus! The hotel is also so convenient to food streets, shopping and the beautiful lake. A beautiful hotel in a great location.

Posted by on 8 Dec. 2023

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5 out of 5
Amazing stay made even better by the staff at the property! Would stay here again

Posted by on 13 May 2023

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5 out of 5
Moved from Old Quarter to San Grand & was pleasantly surprised how much nicer it was down by the lake. Rooftop bar has a fantastic view & is a great place to unwind of an afternoon.

Posted by on 12 May 2023

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5 out of 5
Great staff, great location, very central

Posted by on 25 Jan. 2023

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Comment from Hotel Management

25 Jan. 2023 by Lucy

Thank you for your compliments.

About the Lucien Hanoi Hotel & Spa

Location No.02 Cau Go Alley, Hang Bac Str., Hanoi,

Property Features

San Grand Hotel offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at San Grand Hotel . An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 50 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Railway Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

San Grand Hotel offers 50 air-conditioned accommodations with minibars and safes. 43-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Electric kettle
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Sunset Lake View - This restaurant specializes in vegetarian cuisine and serves lunch and dinner.

Rooftop - This rooftop bar specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

San Grand Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1200000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 190000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 528000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 0 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 1200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • O'Gallery Classy Hotel Hoan Kiem
  • O'Gallery Classy Hotel
  • O'Gallery Classy Hoan Kiem
  • O'Gallery Classy
  • O'Gallery Classy Hotel Spa
  • O'Gallery Classy Hotel Hanoi
  • O'Gallery Classy Hanoi
  • San Grand Hotel
  • San Grand Hotel Hotel
  • San Grand Hotel Hanoi
  • Lucien Hanoi Hotel Spa
  • O'Gallery Classy Hotel Spa
  • San Grand Hotel Hotel Hanoi
  • San Grand Hotel former Lucien Hanoi Hotel Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.