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Pan Pacific Hanoi

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Pan Pacific Hanoi

Meeting facility
Meeting facility
Indoor pool, pool loungers
Lobby
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$223
includes taxes & fees
20 Dec - 21 Dec

Explore the area

View map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Dong Xuan Market
    ‪3 min drive‬
  • Place, Hoan Kiem Lake
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe King or Twin room

Deluxe King or Twin room

Deluxe King or Twin room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Suite, 1 King Bed

Down duvets, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Lake View

Down duvets, minibar, in-room safe, desk

Premier Room, Lake View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Club Room

Club Room

Club Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for One Bedroom Premier Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Bathroom

Premier Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
Bathrobes
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area

Studio Balcony Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King

Pacific Club Lakeview King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area

One Bedroom Deluxe Serviced Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

Down duvets, minibar, in-room safe, desk

Executive Apartment

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Private bathroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Pan Pacific Hanoi. Within a 5-minute stroll you'll find West Lake and Ho Chi Minh Mausoleum within a 30-minute walk. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Pacifica, serves international cuisine and is open for breakfast, lunch and dinner. Song Hong Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, 24-hour gym, sauna and pool loungers. 13143 square feet (1221 square metres) of event facilities include 6 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Ba Dinh hotel include Dong Xuan Market and Quan Chuong Gate.

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Dong Xuan Market - 3 min drive - 1.9 km
  • Quan Chuong Gate - 3 min drive - 1.9 km
  • Hoan Kiem Lake - 5 min drive - 3.0 km
  • Hanoi Old Town Night Market - 5 min drive - 3.0 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive

Restaurants

  • ‪Circle K - ‬2 min walk
  • ‪The Summit Bar - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Mì Pate Cột Đèn Hải Phòng - ‬2 min walk
  • ‪Cộng Càphê - ‬3 min walk

About this property

Pan Pacific Hanoi

Luxury hotel with 2 restaurants and full-service spa
Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13143 square feet (1221 square metres) and includes a conference centre. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 328 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq. m of conference space
  • Built in 1998
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
Pan Pacific Hanoi offers 328 accommodations with minibars and a safe. Beds feature down duvets. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (13,143 square foot of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 1450000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23.1 for adults and from USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 0100113141

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Pan Pacific Hanoi?

Pan Pacific Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Hanoi?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 20 Dec 2025 start from NZ$223.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Hanoi?

Yep, Pan Pacific Hanoi has a free self car park and free valet parking.

Is there a spa on site at Pan Pacific Hanoi?

Yep, there is an onsite spa at Pan Pacific Hanoi. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Pan Pacific Hanoi have a pool?

Pan Pacific Hanoi has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Pan Pacific Hanoi?

Pan Pacific Hanoi features a full-service spa, an indoor pool and 2 restaurants.

Is Pan Pacific Hanoi family-friendly?

You bet! With amenities such as supervised childcare, laundry facilities and a BBQ, it's no surprise that Pan Pacific Hanoi is a hit with families.

Does Pan Pacific Hanoi serve breakfast?

Sure does, buffet brekkie is on offer daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Pan Pacific Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pan Pacific Hanoi?

Yep, you can grab a meal at Pan Pacific Hanoi's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Hanoi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Hanoi?

No, pets are not allowed.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 929 reviews
Rating 8 - Good. 313 out of 929 reviews
Rating 6 - Okay. 75 out of 929 reviews
Rating 4 - Poor. 23 out of 929 reviews
Rating 2 - Terrible. 12 out of 929 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey S

Stayed 1 night in Aug 2025

6/10 Okay

Xoan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Linh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chị Hoa lễ tân rất nhiệt tình, vì có bé nhỏ nên c giúp gia đình mình có phòng luôn dù mình check in sớm. C cũng tư vấn đặt chỗ trên bar xem máy bay tổng duyệt. Các bạn nhân viên trên bar rất tuyệt vời và nhiệt tình. Khung cảnh thì đẹp khỏi bàn rồi. Bathtub có chút vấn đề vì nước chỉ chảy qua vòi hoa sen chứ không từ vòi của bathtub.
Stayed 2 nights in Aug 2025

10/10 Excellent

Quynh

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.
Stayed 3 nights in Aug 2025

10/10 Excellent

Raviv

Stayed 1 night in Jul 2025

6/10 Okay

Thuy, irving

Liked: Staff & service
Disliked: Property conditions & facilities
The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.
Stayed 3 nights in Jul 2025

8/10 Good

Tarsem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Jul 2025

10/10 Excellent

Lam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Gina

Travelled with family
It feels like the staff only care about foreign guests and treat them better, while Vietnamese guests are not given the same attention or respect.
Stayed 3 nights in Jun 2025

8/10 Good

Jeonga

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard, Milford

Stayed 1 night in Jun 2025

10/10 Excellent

Han Nee

Liked: Cleanliness, amenities, property conditions & facilities
It was a good experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Angela

Travelled with family
Hotel is clean but furnished is old for a 4 or 5 stars hotel. Not impressive.
Stayed 2 nights in May 2025

10/10 Excellent

Kunal

Stayed 1 night in May 2025

8/10 Good

Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Stayed 2 nights in May 2025

10/10 Excellent

Rick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great location . View from rooftop lounge was outstanding.
Stayed 2 nights in May 2025

8/10 Good

Gilbert

Travelled with group
Liked: Cleanliness, room comfort
A good hotel but air conditioning old and breakfast room too small.
Stayed 4 nights in Apr 2025

6/10 Okay

Aiden

Travelled with family
I'd say extremely over priced for a mediocre room that they call suit!
Stayed 1 night in May 2025

10/10 Excellent

ANDRES, NAUCALPAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
Stayed 1 night in Apr 2025

2/10 Terrible

parisa

Too old
Stayed 1 night in Apr 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Min Wei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Stayed 1 night in Mar 2025

10/10 Excellent

Liudmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Stayed 1 night in Mar 2025