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Pentstudio West Lake Hanoi

Property class: 4

Photo gallery for Pentstudio West Lake Hanoi

LCD TV
LCD TV
LCD TV
Executive Loft, 1 Bedroom
Premier Loft, 1 Bedroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
699 Lac Long Quan Street, Hanoi, 10000
  • Place, Lotte Mall Tay Ho
    ‪5 min walk‬
  • Place, Ho Tay Water Park
    ‪10 min walk‬
  • Place, West Lake
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Loft, 1 Bedroom

Deluxe Loft, 1 Bedroom

Deluxe Loft, 1 Bedroom

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 Bedroom

Executive Loft, 1 Bedroom

Executive Loft, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 1 Bedroom

Premier Loft, 1 Bedroom

Premier Loft, 1 Bedroom

  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 2 Bedrooms

Premier Loft, 2 Bedrooms

Premier Loft, 2 Bedrooms

  • 176 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About the area

Hanoi

At Pentstudio West Lake Hanoi you'll be within just a 10-minute stroll of Trinh Cong Son Walking Street and Lotte Mall Tay Ho. Highlights at this hotel include an indoor swimming pool, and in-room kitchenettes and washers/dryers. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym along with access to bike hire and a playground. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and spa services. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Tay Ho hotel include Hoan Kiem Lake and West Lake.

What's nearby

  • Lotte Mall Tay Ho - 5 min walk - 0.5 km
  • Trinh Cong Son Walking Street - 5 min walk - 0.5 km
  • Rising Sun Park - 8 min walk - 0.7 km
  • Ho Tay Water Park - 10 min walk - 0.9 km
  • West Lake - 12 min walk - 1.0 km

Getting around

  • Ga Co Loa Station - 13 min drive
  • Hanoi Long Bien Station - 17 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 22 min drive

Restaurants

  • ‪Highlands Coffee Veam - ‬5 min walk
  • ‪Pizza 4Ps - ‬9 min walk
  • ‪Barbaros - ‬8 min walk
  • ‪Anh Hoa Restaurant - ‬12 min walk
  • ‪Phở Mậu Dịch - ‬8 min walk

About this property

Pentstudio West Lake Hanoi

Pentstudio West Lake Hanoi offers its guests an indoor pool and a 24-hour fitness centre. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Pentstudio West Lake Hanoi also features spa services, dry cleaning/laundry services, and room service (during limited hours). An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 151 guestrooms or units
  • 20 levels
  • Conference rooms
  • Built in 2019
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Pentstudio West Lake Hanoi offers 151 air-conditioned accommodations with washers/dryers and a safe. Accommodation at this 4-star hotel has kitchenettes with separate dining areas. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 195,000 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Madam Sen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Playground

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room washing machine/dryer
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: VND 577500 per pet, per night
  • Maximum 2 (weight limit: 22 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 940000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 195000 per person
  • Airport shuttle fee: VND 867000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: VND 577500 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 940000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Pentstudio West Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel
Pentstudio West Lake Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel Hanoi

Frequently asked questions

Is parking available at Pentstudio West Lake Hanoi?

Yep, Pentstudio West Lake Hanoi has a free self car park.

Is there a spa on site at Pentstudio West Lake Hanoi?

There's no onsite spa, but this property does offer spa services.

Does Pentstudio West Lake Hanoi have a pool?

Pentstudio West Lake Hanoi has an indoor pool.

Does Pentstudio West Lake Hanoi have a waterslide?

No, there is no waterslide at Pentstudio West Lake Hanoi, but Ho Tay Water Park is a short 12-minute walk away.

Is Pentstudio West Lake Hanoi family-friendly?

You bet! With amenities such as a playground and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Pentstudio West Lake Hanoi is a hit with families.

Does Pentstudio West Lake Hanoi serve breakfast?

You bet, buffet breakfast is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Pentstudio West Lake Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Pentstudio West Lake Hanoi?

Check-in begins at 2:00 PM. Check-out time is noon.

Pentstudio West Lake Hanoi Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Bradley, lagrange

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The price was okay but a little higher than what was expected for the quality of the personal care items.
Stayed 1 night in Oct 2024

10/10 Excellent

Tariena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023

4/10 Poor

Jung Hyun

Stayed 1 night in May 2023

8/10 Good

Brian, Crewe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.

10/10 Excellent

Vanloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Spacious suites

My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience. The restaurant is good, but a bit pricy with limited hours. Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse. Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Stayed 8 nights in Nov 2022

2/10 Terrible

anh, Glen Cove

Stayed 1 night in Oct 2022

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Ratchanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superrrrrrrrrrrrrrrrrr
Stayed 1 night in Jun 2022

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年もお世話になりとても素晴らしかったのでリピートです。
Stayed 5 nights in Nov 2023

10/10 Excellent

HANKYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격 대비 최고!

가격 대비 매우 훌륭해요!
Stayed 4 nights in Oct 2023

10/10 Excellent

Carl Mikael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのstaffも感じがよく快適に9日間を過ごせました。

2/10 Terrible

UNI MILK

Stayed 2 nights in Nov 2022

10/10 Excellent

Nobuaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな設備です。
Stayed 1 night in Jun 2022

10/10 Excellent

DEOG JU

Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
Stayed 4 nights in Feb 2020