Skip to main content
Beginning of main content
5.0 out of 5

"Staff and in particular Danny were incredible. Thank you. " More

By a verified traveller on Wed 22 May 2019

Enter dates to see availability

Hotel Description

A family-friendly stay in the heart of Hanoi awaits you at Serene Boutique Hotel & Spa. Within just a 10-minute stroll, you'll find Dong Xuan Market and Hanoi Old Town Night Market. Highlights at this Art Deco hotel include a full-service spa and in-room free WiFi.

A day of pampering at Shining Spa can include deep-tissue massages, hot stone massages, body scrubs, and facials along with access to the steam room. Plus you'll find free WiFi in public areas and laundry facilities. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Old Quarter hotel include St. Joseph's Cathedral of Hanoi and Thang Long Water Puppet Theatre.

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, No Windows

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Serene Boutique Hotel & Spa ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Serene Boutique Hotel & Spa

Everyone (4)
5 out of 5
Staff and in particular Danny were incredible. Thank you.

Posted by on 22 May 2019

Was this review helpful to you?
Comment from Hotel Management

24 May 2019 by Mr Danny Boy

Dear Sir/ Madam, Thank you so much for your excellent review for our hotel. I high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely,

5 out of 5

Posted by on 23 Dec. 2018

Was this review helpful to you?
Comment from Hotel Management

24 Dec. 2018 by Jenny

Dear Sir/ Madam, Thank you so much for your excellent review for our hotel. We high appreciate. We wish you a Merry Christmas and Happy New Year. Hope to have a chance to welcome you back in near future. Your sincerely, Jenny Le Hotel Manager

5 out of 5
The Serene Boutique is a beautiful hotel close to all the action in Hanoi. The Staff were super friendly and new us by name we will definitely stay here when we come back next year for a bit longer stay next time.

Posted by , from Melbourne on 14 Sep. 2018

Was this review helpful to you?
Comment from Hotel Management

16 Sep. 2018 by Jenny

Dear David, Thank you so much for your excellent review for our hotel. We are very much looking forward to welcome you back in near future. Best regards Jenny Le Hotel Manager

5 out of 5

Highly recommended this hotel

The hotel is very conveniently located in the Old quarter. It is easy to get around on foot to the market and other places of interest. The hotel provides standard facilities. The staff are very friendly and helpful. The check in process was quick they provided useful information with Maps and answered all the queries patiently. The restaurant was also excellent and provided a lavish spread for breakfast including both local and western cuisine. I would definitely recommend this to my family and friends

Posted by , from Chennai on 11 Dec. 2017

Was this review helpful to you?
Comment from Hotel Management

17 Jan. 2018 by Rose

Dear Kavita, Thank you so much for your support! We really appreciate! We look forward to welcoming you again! Wish you all the best! Best regards, Rose

About the Serene Boutique Hotel & Spa

Location 16-18 Bat Su, Hanoi,

Property Features

Serene Boutique Hotel & Spa offers its guests a full-service spa. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the family-friendly Serene Boutique Hotel & Spa. This Art Deco Hanoi hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 8 levels
  • Built in 2013
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Railway Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Serene Boutique Hotel & Spa offers 46 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Serene Boutique Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 345000.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Children stay free
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 6
  • Property is not cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Legacy Bat Su Street
  • Serene Boutique Hotel Hanoi
  • Legacy Bat Su Street
  • Legacy Hotel Bat Su Street
  • Serene Boutique Hotel
  • Serene Boutique Hanoi
  • Serene Boutique
  • Serene Boutique & Spa Hanoi
  • Serene Boutique Hotel & Spa Hotel
  • Serene Boutique Hotel & Spa Hanoi
  • Serene Boutique Hotel & Spa Hotel Hanoi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing http://www.wotif.co.nz/Hanoi-Hotels-Serene-Boutique-Hotel-&-Spa.h5823100-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Hanoi-Hotels-Serene-Boutique-Hotel-&-Spa.h5823100-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Hanoi-Hotels-Serene-Boutique-Hotel-&-Spa.h5823100-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.