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Sofitel Legend Metropole Hanoi

5.0 star property
Luxury Hanoi hotel connected to a shopping centre, steps from Hanoi Opera House

Photo gallery for Sofitel Legend Metropole Hanoi

3 bars/lounges, poolside bar
Property video
Point of interest
Exterior
3 bars/lounges, poolside bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$640
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
15 Ngo Quyen Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Opera wing, Premium room, Twin beds

Opera wing, Premium room, Twin beds

Opera wing, Premium room, Twin beds

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Down duvet
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Opera wing, Grand Premium room with Club privileges and benefits, King bed

Opera wing, Grand Premium room with Club privileges and benefits, King bed

Opera wing, Grand Premium room with Club privileges and benefits, King bed

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Opera Wing, Prestige Suite with Club Privileges and Benefits, King Bed

Opera Wing, Prestige Suite with Club Privileges and Benefits, King Bed

Opera Wing, Prestige Suite with Club Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Opera Wing, Grand Premium Room with Club Privileges and Benefits, Twin Beds

Opera Wing, Grand Premium Room with Club Privileges and Benefits, Twin Beds

Opera Wing, Grand Premium Room with Club Privileges and Benefits, Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Opera wing, Premium room, Queen bed

Opera wing, Premium room, Queen bed

Opera wing, Premium room, Queen bed

9.8 out of 10
Exceptional
(34 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Down duvet
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Wing, Metropole Suite with Metropole Privileges and Benefits, King Bed

Heritage Wing, Metropole Suite with Metropole Privileges and Benefits, King Bed

Heritage Wing, Metropole Suite with Metropole Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Executive Lounge
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Heritage wing, Luxury room, Queen bed

Heritage wing, Luxury room, Queen bed

Heritage wing, Luxury room, Queen bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage wing, Luxury room, Twin beds

Heritage wing, Luxury room, Twin beds

Heritage wing, Luxury room, Twin beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, King Bed

Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, King Bed

Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, Twin Beds

Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, Twin Beds

Heritage Wing, Grand Luxury Room with Metropole Privileges and Benefits, Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Heritage wing, Charlie Chaplin Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Charlie Chaplin Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Charlie Chaplin Suite with Metropole Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Heritage wing, Graham Greene Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Graham Greene Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Graham Greene Suite with Metropole Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Heritage wing, Somerset Maugham Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Somerset Maugham Suite with Metropole Privileges and Benefits, King Bed

Heritage wing, Somerset Maugham Suite with Metropole Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Opera wing, Grand Prestige Suite with Club Privileges and Benefits, King Bed

Opera wing, Grand Prestige Suite with Club Privileges and Benefits, King Bed

Opera wing, Grand Prestige Suite with Club Privileges and Benefits, King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 176 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Hanoi

Sofitel Legend Metropole Hanoi puts you in the heart of Hanoi, connected to a shopping centre and within a 20-minute stroll of Hanoi Opera House and National Museum of Vietnamese History. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Le Spa du Metropole can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Spice Garden, serves Vietnamese cuisine and is open for breakfast, lunch and dinner. Le Club Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, nightclub, gym and Turkish bath/hammam. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find a hot tub, a steam room and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Sights within a 15-minute walk of this Hoan Kiem hotel include Vietnam Women's Museum and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Vietnam Women's Museum - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.0 km
  • Hoa Lo Prison Museum - 13 min walk - 1.2 km

Getting around

  • Hanoi Railway Station - 10 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 46 min drive

Restaurants

  • ‪Sofitel Legend Metropole Hanoi - ‬1 min walk
  • ‪Hotel de L'Opera - ‬3 min walk
  • ‪Le Beaulieu - ‬2 min walk
  • ‪Angelina - Italian Restaurant & Lounge - ‬1 min walk
  • ‪Pane e Vino Restaurant - ‬3 min walk

About this property

Sofitel Legend Metropole Hanoi

Luxury Hanoi hotel connected to a shopping centre, steps from Hanoi Opera House
Sofitel Legend Metropole Hanoi offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 3 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

Business amenities include a business centre, meeting rooms, and limo/town car service. A nightclub, a hot tub, and a steam room are also featured at the luxury Sofitel Legend Metropole Hanoi. An airport shuttle (available 24 hours) is available for a fee.

This Colonial Hanoi hotel is smoke free.

  • 358 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • Built in 1901
  • Nightclub
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar by the pool
Sofitel Legend Metropole Hanoi offers 358 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include bathrobes, slippers, designer toiletries and bidets. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Le Spa du Metropole has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Offsite parking available (USD 20 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 41 per person
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • angelina Restaurant & Bar
  • Bamboo Bar
  • Le Beaulieu
  • Le Club Bar
  • Spice Garden

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in public areas
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1901
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property permits up to 1 crib (infant bed) or 1 rollaway/extra bed in select guestrooms.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Legend Metropole Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 155.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41 per person
  • Airport shuttle fee: USD 171 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 171
  • Nearby parking fee: USD 20 per day (1640 ft away)
  • Rollaway bed fee: USD 155.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Sofitel Metropole
Metropole Hanoi
Metropole Sofitel Hanoi
Sofitel Hanoi
Sofitel Legend Metropole
Sofitel Legend Metropole Hanoi
Sofitel Legend Metropole Hotel
Sofitel Legend Metropole Hotel Hanoi
Sofitel Metropole Hanoi
Sofitel Metropole Legend Hanoi
Accor Metropole Hanoi
Sofitel Legend Metropole Hanoi Hotel Hanoi
Sofitel Legend Metropole Hanoi Hotel
Hanoi Sofitel
Sofitel Legend Metropole Hanoi Hotel
Sofitel Legend Metropole Hanoi Hanoi
Sofitel Legend Metropole Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Sofitel Legend Metropole Hanoi?

Sofitel Legend Metropole Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Legend Metropole Hanoi?

As of 28 Jan 2026, prices found for a 1-night stay for 2 adults at Sofitel Legend Metropole Hanoi on 16 Feb 2026 start from NZ$639.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Sofitel Legend Metropole Hanoi?

Yep, Le Spa du Metropole is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Sofitel Legend Metropole Hanoi have a pool?

Sofitel Legend Metropole Hanoi has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:30 AM to 9:00 PM.

What luxury perks are available at Sofitel Legend Metropole Hanoi?

Sofitel Legend Metropole Hanoi features a full-service spa, a nightclub and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sofitel Legend Metropole Hanoi a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sofitel Legend Metropole Hanoi.

Is Sofitel Legend Metropole Hanoi family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an outdoor pool, it's no surprise that Sofitel Legend Metropole Hanoi is a hit with families.

Does Sofitel Legend Metropole Hanoi serve breakfast?

You bet, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sofitel Legend Metropole Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Legend Metropole Hanoi?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Legend Metropole Hanoi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Sofitel Legend Metropole Hanoi?

No, pets and service animals are not allowed.

Sofitel Legend Metropole Hanoi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 867 out of 1008 reviews
Rating 8 - Good. 104 out of 1008 reviews
Rating 6 - Okay. 24 out of 1008 reviews
Rating 4 - Poor. 8 out of 1008 reviews
Rating 2 - Terrible. 5 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2025

10/10 Excellent

Alastair

Stayed 2 nights in Oct 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beauty of the hotel property - and enjoyed the food and spa!
Stayed 3 nights in Oct 2025

10/10 Excellent

shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi Gem

Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert Osong

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendliness
Stayed 7 nights in Oct 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very convenient for food and shopping. Staff very helpful and friendly. Would recommend this accommodation.
Stayed 2 nights in Oct 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Tyson is the best
Stayed 2 nights in Sep 2025

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members
Stayed 5 nights in Sep 2025

10/10 Excellent

Martin

Stayed 4 nights in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING AND EVERYONE was amazing!!! Incredible, world class breakfast selection.
Stayed 3 nights in Sep 2025

10/10 Excellent

ian, Newcastle Upon Tyne

Stayed 3 nights in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a luxurious place to stay in Hanoi, The Sofitel Metropole Hotel should be at the top of your list. Built in 1901, it retains echoes of the French colonial era. The service was excellent throughout; from the reception to the breakfast area, and our favourite, the pool bar! Our room was very clean, comfortable and spacious, with a smart TV that allowed us to connect to various services such as Netflix and You Tube. One minor point to note for visitors from the UK - the power point accept UK plugs without an adaptor, which is very handy indeed! This was our second visit to Hanoi. We stayed here for 7 days this trip and we were very sad to leave! Thank you to the all the staff at the Metropole; thank you Hanoi and thank you Vietnam. We will definitely be returning.
Stayed 8 nights in Aug 2025

10/10 Excellent

Gary, Melbourne

Liked: Staff & service, property conditions & facilities
The hotel services were excellent and the staff were impeccable going over and above, no requests were too much and i would like to say a massive thank to Dac Vu from the butler team, he helped us out massively when our tour was rescheduled and can not thank him and the team enough for helping us out. Would highly reccomend this hotel and will definitely be back next time in Hanoi
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Woo Suk, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience
Stayed 2 nights in Aug 2025

10/10 Excellent

CHRIS

Stayed 2 nights in Aug 2025

10/10 Excellent

ANDRES

Stayed 3 nights in Aug 2025

10/10 Excellent

nahed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience
Stayed 1 night in Jul 2025

10/10 Excellent

kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, great location, lovely pool area, private and refined.
Stayed 1 night in Aug 2025

10/10 Excellent

Brietta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid out with plenty of storage. Tracy (the front office manager) went above and beyond. We were very impressed. You can see why the hotel runs so well. Front of house staff Yen was so lovely and helpful. This is a fantastic hotel, we will be back to stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025