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Splendid Star Suite

4.5 star property

Photo gallery for Splendid Star Suite

Honeymoon Room, 1 Double Bed, Church View | Balcony
Interior
Lobby
Property entrance
1 bedroom, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
28 AU TRIEU ST, HOAN KIEM DIST, Hanoi, Hanoi Province, 100000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hang Gai Street
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Room amenity

Deluxe Room, 1 Double or 2 Single Beds

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds

1 bedroom, minibar, in-room safe, individually decorated

Family Room, 2 Double Beds

  • City view
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double or 2 Single Beds

1 bedroom, minibar, in-room safe, individually decorated

Standard Room, 1 Double or 2 Single Beds

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Suite Triple Room

  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

About the area

Hanoi

A luxury stay in Hanoi awaits you at Splendid Star Suite. Within steps you'll find St. Joseph's Cathedral of Hanoi and Red Moon Gallery. Highlights at this Art Deco hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A pampering day can include hot stone massages and Swedish massages along with body wraps, body scrubs and aromatherapy. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Old Quarter hotel include Ly Trieu Quoc Su Pagoda and Hoan Kiem Lake.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 1 min walk - 0.1 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hoa Lo Prison Museum - 7 min walk - 0.6 km
  • Hang Gai Street - 7 min walk - 0.6 km
  • Hanoi Old Town Night Market - 10 min walk - 0.9 km

Getting around

  • Hanoi Railway Station - 15 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 44 min drive

Restaurants

  • ‪Bánh Mỳ Mama - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬1 min walk
  • ‪Still Color CF 32 Thọ Xương - ‬1 min walk
  • ‪Phở Ấu Triệu (Phở Nước Đục-Anh Em Nhà Tư Lùn) - ‬1 min walk
  • ‪Bánh Gối Lý Quốc Sư - ‬1 min walk

About this property

Splendid Star Suite

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Splendid Star Suite. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 4.5-star Hanoi hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 6 levels
  • Built in 2011
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Splendid Star Suite offers 22 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Splendid Star Suite

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 342000 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Rollaway bed fee: VND 342000 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Splendid Star
Splendid Star Hotel
Splendid Star Suite
Splendid Star Suite Hanoi
Splendid Star Suite Hotel
Splendid Star Suite Hotel Hanoi
Suite Star Hotel
Splendid Star Suite Hotel
Splendid Star Suite Hanoi
Splendid Star Suite Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Splendid Star Suite?

Splendid Star Suite offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Splendid Star Suite?

Yep, Splendid Star Suite has a free self car park.

Is there a spa on site at Splendid Star Suite?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Is there a free airport shuttle available at Splendid Star Suite?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Splendid Star Suite?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Splendid Star Suite?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Splendid Star Suite?

No, pets and service animals are not allowed.

Splendid Star Suite Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 732 reviews
Rating 8 - Good. 128 out of 732 reviews
Rating 6 - Okay. 47 out of 732 reviews
Rating 4 - Poor. 28 out of 732 reviews
Rating 2 - Terrible. 22 out of 732 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

3.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Alain

Disliked: Staff & service, property conditions & facilities

Des fraudeurs!

La réception nous ont informé que l'hôtel avait fait faillite et que nous devions repayer une 2ième fois. Établissement avec plusieurs noms au sein du même hôtel.
Stayed 1 night in Feb 2019
Verified

2/10 Terrible

J

Disliked: Staff & service, property conditions & facilities
We werden via een ander hotel in dit hotel geplaatst waar we vervolgens extra moesten betalen voor de kamer. Dit wouden we niet en werden daarom weer over geplaatst naar een andere kamer. Het personeel kon niet goed Engels en waren totaal niet vriendelijk. De kamers waren prima maar wel redelijk oud en een beetje vies.
Stayed 2 nights in Nov 2018
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Chambre au 4 ieme étage pas d’ascenseur. Peinture ecaillée sur le mur de la chambre. L’eau de la climatisation coule sur le plancher. Réel besoin de rénovation. Ne pas se fier à la photo.
Stayed 4 nights in Nov 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Splendid star suite is close for renovation. So I had aroom in other hotel neighbord who need big renovation
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バルコニーからは道を挟んで隣が大教会がバッチリ
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
Stayed 3 nights in Oct 2018
Verified

8/10 Good

JIHYE

Liked: Staff & service
처음엔 새벽에 도착해서 좁아보이고 깨끗해보이지 않는 모습에 실망을 했었는데...다음날 베트남을 돌아다녀보니 이 호텔이 깨끗하고 좋은 호텔인게 확인되더라구요 그리고 무엇보다 성요셉성당 바로옆이여서 찾기편하고 주변 볼거리도 많았어요. 한국과는 문화적으로도 많이 다르기 때문에 한국의 호텔로 생각하고 가면 실망할수도 있어요 그리고 스플랜디드 호텔이 몇개가 붙어있는데 제가 지냈던 스플랜디드 스타 스위트 호텔에는 엘레베이터가 없어서 오르락내리락 무지 힘들었답니다. 어르신들과 같이 가는 여행에서는 비추예요 가장 기억에 남는건 4인실에 5인 금액으로 결제하고 간거라서 간이침대 추가를 했는데 더불침대 매트리스를 직접 6층까지 가지고 올라오셨더라구요 매트리스가 너무커서 객실에 맞지는 않았지만 들고 오신 성의를 생각해서 몇일 사용했어요 그덕에 비좁게 쓰긴했구요 낮에 근무하시는 직원분들과 밤에 근무하시는 직원분들 다 젊고 엄청 친절하셨어요 언어가 잘 안되서 번역기와 바디랭귀지에 많이 의지를 했는데 이해해주시고 대응해주시더라구요 어쨋든 4일간 호텔에 투숙하며 불편한점은 엘레베이터부분이고 그외는 조식도 좋았고 만족했습니다.
Stayed 4 nights in Nov 2018
Verified

6/10 Okay

LT

Liked: Cleanliness, staff & service, room comfort
Not sure how to rate this hotel properly. The hotel really needs work to bring it back to its former glory. Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean. 2 things that may score against it 1. There are no lifts 2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
Stayed 1 night in Sep 2018
Verified

2/10 Terrible

Verified traveller

Disappointed

The room Was with ant, moss on the wall and not clean at all. In the fifth floor without elevator.
Stayed 1 night in Sep 2018
Verified

4/10 Poor

Elisa

Disliked: Cleanliness, property conditions & facilities, room comfort

gần trung tâm hà nội - khu Phố cổ

tầng 6 không được lót thảm hành lang, khách sạn cũ, trang trí trong phòng cũ
Stayed 1 night in Aug 2018
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Well located hotel, good service but basic rooms

We booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

mathieu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Très moyen

Le personnel est vraiment adorable, l’emplacement idéal mais l’hotel Est sale, fenêtre cassée, vraiment pas terrible
Stayed 3 nights in Aug 2018
Verified

2/10 Terrible

Eagle

Disliked: Staff & service, property conditions & facilities, room comfort

No Elevator

Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

近還劍湖

近還劍湖，附近多旅行社和小食店，酒店位置方便易搵。房間很大，在教堂對面，三五不時會響起鐘聲，樓下的交通人聲都會傳到房內。
Stayed 2 nights in Aug 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

하노이 최악의 호텔

이용후기를 처음 쓸 정도로 하노이 최악의 호텔입니다. 위치와 저렴한 가격보고 예약하였으나, 오후 7시 쯤 체크아웃 시 방이 없으니 호안키엠 맥주거리보다도 한참 위쪽인 splendid로 가라고 하였어요. 예약을 받지 말았어야 하는 거 아닌가 하는 생각이었지만, 참았습니다. 택시 불러준다고 하길래, 10분 이상 기다려도 안와서 취소 가능하냐고 물어보니, 취소안된다고 해서 슬슬 열받았습니다. 그럼 알았으니, 택시불러달라고 하고, 택시 탔는데 제 돈주고 직접 타야 한다네요. 두 번 참고, 탔습니다. 택시 기사가 어디가냐고 묻길래 황당했습니다. 예약 후 지급까지 했는데, 방이 없으니 택시 타고 다른 호텔로 가라고 해놓고, 택시 기사가 저한테 위치를 묻더군요. 그래서 택시 타고 호텔로 다시 돌아가니, 직원이 나오길래, 위치를 기사에게 설명해주겠거니.. 했는데, 저보고 호텔직원이 어디가냐고 묻더라고요. 이게 말이나 됩니까? 그래서 당신이 방 없다고 다른 호텔로 안내해주겠다고 해놓고, 이게 뭐하는 거냐고 해서야 그제서야 호텔 위치를 설명해주더군요. 정말 아무리 싼값이지만 답답했습니다. 방을 가니, 제공되는 과자와 과일 주위에 개미가 많더군요. 침대에 누웠는데 이불 밑에도 개미가 있었구요. 샤워하고 빨리 잠이나 자야겠다 했는데, 방에 수건이 없어서, 젖은 채로 반바지 입고 1층까지 내려가서 수건달라고 했습니다. 일주일 전 일인데 분노가 아직도 치미네요.
Stayed 1 night in Jul 2018
Verified

8/10 Good

YoungJun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It' good place to trip Hanoi except insufficient air conditioner.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but an Excellent hotel
Stayed 2 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday in Hanoi

Hotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one. Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church. Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though. It’s a 5 story walk up hotel with no elevator so be prepared ! Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market. Guests from Malaysia.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Hyesuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 편안한 친절한 호텔

가성비 갑 위치최고. 친절한 직원
Stayed 2 nights in Jun 2018
Verified

2/10 Terrible

성욱

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

사우나를 즐기고 싶으시다면 추천드립니다.

2018년 5월 21일 당시 하노이 온도 34도로 조금만 걸어도 땀이줄줄 흐르는 날씨에 4인실 넓은 방에 에어콘은 쥐똥만한 크기의 벽걸이 하나로 온도를 유지하며 이마저도 가스가 없었는지 선풍기보다 못한 성능을 보여줬습니다. 여행중 귀국 비행기 시간이 약간남아서 임시로 잡은 호텔이라 6시간 정도 머물렀지만 제가 베트남에서 이용한 호텔중 가장 기억에 남을 만큼 최악이었습니다. 심지어 엘리베이터 없이 5층을 걸어 올라야 했으니 그날의 짜증이 지금 이 글을 쓰는 순간에도 몰려옵니다.
Stayed 1 night in May 2018
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions. Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude. Upsides: Perfect location for exploring old town; decent accommodations. I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money, great service/location

Excellent hotel, well located with very good staff. We had no issues and I wouldn't hesitate to stay there again, very good value for money.
Stayed 1 night in May 2018
Verified

6/10 Okay

Sung Tae

Liked: Staff & service, property conditions & facilities, room comfort
일단 성요셉성당 바로 뒷골목에 위치해 있어서 20대 남자 자유여행객에게는 추천 별 5개. 바로 옆 골목 앉은뱅이 의자 깔아놓은 술집에서 꼭 보드카맨 먹어보길ㅋㅋ 이 호텔은 위치가 진짜 최고임 가격대비 짱
Stayed 4 nights in Apr 2018
Verified

10/10 Excellent

YEONHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호텔후기

위치도 그렇고 시설도 직원분들도 다 좋았던것같아요ㅎ
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff