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Aparthotel

The Urban Tranquil - Westlake

Property class: 3.5

Photo gallery for The Urban Tranquil - Westlake

A reception desk with a laptop, a hanging light fixture, and a wooden panel wall.
A hallway with a sign reading "Jungle Retreats CHECKIN" leading to a glass door entrance.
A modern hotel room with a large bed, a view of the water, and a small table with a drink and a book.
A modern kitchen with wooden cabinets, a sink, and a dining area with two chairs.
A modern room with a wooden bench, two orange pendant lights, and a view through a large window with sheer curtains.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$64
includes taxes & fees
6 Dec - 7 Dec

Explore the area

View map
39 Trich Sai, Thuy Khue, Hanoi, 11212
  • Place, West Lake
    ‪1 min walk‬
  • Place, Embassy of Japan
    ‪20 min walk‬
  • Place, Lotte Center Hanoi
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

A modern hotel room with two beds, a small kitchenette, and a dining area.

Standard Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Apartment, City View

A modern hotel room with a large bed, a bedside table with a lamp, a mirror, and a view of the outdoors through sheer curtains.

Deluxe Apartment, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, Lake View

A modern living room with a sofa, a coffee table, a floor lamp, and a painting on the wall.

Deluxe Apartment, Lake View

  • Lake view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Hanoi

At The Urban Tranquil - Westlake you'll be 5 km (3.1 mi) from Hoan Kiem Lake and 4.7 km (2.9 mi) from Hanoi Old Town Night Market. Highlights at this aparthotel include in-room kitchenettes and free WiFi. .Each apartment is soundproofed and features a flat-screen TV with satellite channels, along with free bottled water, a hairdryer and a desk. In-room dining is easy with a kitchenette that comes equipped with a fridge and a stovetop. Housekeeping is available on request. .This smoke-free aparthotel offers free WiFi in public areas, concierge services and dry cleaning/laundry services. Added amenities include a snack bar/deli, luggage storage and a lift. .Attractions within a 10-minute drive of this 3.5-property class Hanoi aparthotel include West Lake and Ho Chi Minh Mausoleum.
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What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Embassy of Japan - 20 min walk - 1.7 km
  • Lotte Center Hanoi - 5 min drive - 1.9 km
  • Embassy of the Republic of Korea - 5 min drive - 1.9 km
  • Quan Thanh Temple - 8 min drive - 2.6 km

Getting around

  • Cầu Giấy Station - 3 min drive
  • Hanoi Long Bien Station - 17 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • ‪Ốc Gao Tây Hồ - ‬4 min walk
  • ‪Mono nướng than hoa - ‬4 min walk
  • ‪Phở Bò Lý Quốc Sư Nhái - ‬4 min walk
  • ‪Cộng Caphe Trích Sài - ‬2 min walk
  • ‪Not So Early - ‬3 min walk

About this property

The Urban Tranquil - Westlake

There's a snack bar/deli on site. WiFi is free in public spaces. The Urban Tranquil - Westlake also features tour/ticket assistance, concierge services, and dry cleaning/laundry services.

This 3.5-star Hanoi aparthotel is smoke free.

  • 9 guestrooms or units
  • Deli
  • Dry cleaning
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
The Urban Tranquil - Westlake offers 9 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, bidets and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 45-cm flat-screen televisions come with satellite channels. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Washing machine
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includes taxes & fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 100,000 per night)

Family friendly

  • Baby bath

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Refrigerator

Dining

  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-cm flat-screen TV with satellite channels

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping on request
  • Iron/ironing board on request
  • Luggage storage
  • Mobile key entry
  • Proposal/romance packages
  • Tour and ticket assistance

Location highlights

  • On a lake
  • On the riverwalk
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 9 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • Pets and service animals are not allowed at The Urban Tranquil - Westlake

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: VND 100000 per night (66 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

The Urban Tranquil Westlake
The Urban Tranquil - Westlake Hanoi
The Urban Tranquil - Westlake Aparthotel
The Urban Tranquil - Westlake Aparthotel Hanoi

Frequently asked questions

Is The Urban Tranquil - Westlake family-friendly?

You bet! With amenities such as a deli, as well as baby baths in the guestrooms, it's no surprise that The Urban Tranquil - Westlake is a hit with families.

How much does it cost to stay at The Urban Tranquil - Westlake?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at The Urban Tranquil - Westlake on 6 Dec 2026 start from NZ$64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Urban Tranquil - Westlake?

No, The Urban Tranquil - Westlake does not offer an airport shuttle service.

What time are check-in & check-out at The Urban Tranquil - Westlake?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Urban Tranquil - Westlake?

No, pets and service animals are not allowed.

The Urban Tranquil - Westlake Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean, nice amenities, bathroom very clean. Helpful, courteous . Perfect size for a couple of ppl. Very close to shops..
Stayed 6 nights in Nov 2025