4/10 Poor
Laura
Travelled with family and small children
13 May 2025
Disliked: Cleanliness, property conditions & facilities
Do NOT recommend. The property is filthy and not maintained. The house while renovated needs a deep clean. There is dust, spider webs and dead bugs everywhere. There is a musty and mouldy smell throughout. The soaps & lotions in the bathrooms are empty, as are the reed diffusers. Both showerheads are full of someone else’s hair which is absolutely disgusting. We couldn’t shower because we were repulsed. The backyard is a mess with broken pegs strewn around everywhere. The bbq is full of ants and the bbq cover was on the floor soaking wet. The umbrella outside barely stands vertical anymore. The washing line is broken. The coffee maker is nowhere to be seen. The couch is lumpy, uncomfortable and covered in stains. Bathrooms are dirty with hair and soap all over the walls. The list goes on and on and on. We expected the “luxury” description to be just that but we are feeling extremely disappointed and ripped off. Our calls, texts and emails about these issues to the after hours contact number have been unanswered.The lounge was lumpy and I’m pretty certain something was dead inside of it. Safe to say we will never return!!
Laura
Stayed 4 nights in May 2025