6/10 Okay
Adam
Business traveller
28 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice but short staffed and it shows
Stayed (4 rooms) here as the start point for our group tour through Wales. The location is fabulous, the building itself clearly has a lot of history, the room was lovely and the bed was very comfortable and the reception staff were very pleasant and helpful.
However, and unfortunately, this is where the positives end. Upon arrival and after paying I was informed that the restaurant wasnt open on a sunday (the website and info in each room says different) which considering all of us had driven at least 4 hours to get there and the hotel is nowhere near a walkable restaurant. I was then told that the bar wasnt open either, which meant they had no indoor communal area.
Had this been December and out of season I'd have half accepted that certain amenities wouldn't be available. But we were there in late June, high season!
In the course of our business we spend a lot of time with small groups in hotels. Everywhere from Scotland to The Alps and even in the depths of the "off" season there has always been food and an indoor area to socialise.
For what is claimed as a luxury hotel this, for me, is completely unacceptable.
Then to top it off we had to book a timeslot for breakfast because "the restaurant isn't big enough for the number of guests the hotel can accommodate". Normally this isnt an issue as we have a tour beginning from there. For the record, the carpark holds maybe 8 cars so I'm not sure where this claimed vast amount of guests would have parked.
Adam
Stayed 1 night in Jun 2025
