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Commercial Hay Hotel

3.0 star property
Hotel in Hay with free breakfast

Photo gallery for Commercial Hay Hotel

Deluxe Family Room
Interior
Balcony
Staircase
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Housekeeping
The current price is NZ$116
includes taxes & fees
17 Aug - 18 Aug

Explore the area

View map
199 Lachlan Street, Hay, NSW, 2711
  • Hay Heritage Walk
    ‪12 min walk‬
  • Dunera Museum
    ‪12 min walk‬
  • Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

1 bedroom, hypo-allergenic bedding, individually decorated

Two Bedroom Family

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Budget Twin Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Twin Room

7.6 out of 10
Good
(17 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Balcony

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Triple Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Budget Triple Room

1 bedroom, hypo-allergenic bedding, individually decorated

Budget Triple Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe King Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

About the area

Hay

At Commercial Hay Hotel you'll be within steps of TAFE Riverina Institute and Hay Library. Highlights at this hotel include free continental breakfast and free self-parking. .This hotel offers free WiFi in public areas, a picnic area and express check-in. Other amenities include laundry facilities, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Hay hotel include Hay Park and Dal Wright Park.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.2 km
  • Hay Park - 3 min walk - 0.3 km
  • Hay Heritage Walk - 12 min walk - 1.0 km
  • Dunera Museum - 12 min walk - 1.0 km
  • Bishop's Lodge - 3 min drive - 1.9 km

Restaurants

  • ‪Riverina Hotel Hay - ‬2 min walk
  • ‪Shear Outback - ‬3 min drive
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Dusty Beans - ‬1 min walk
  • ‪Foodie Friends - ‬4 min walk

About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Commercial Hay Hotel offers 31 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Languages

Chinese (Mandarin), English, Hindi

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3.9 out of 5, Good, 630 reviews
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includes taxes & fees
17 Aug - 18 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

Is parking available at Commercial Hay Hotel?

Yep, Commercial Hay Hotel has a free self car park.

How much does it cost to stay at Commercial Hay Hotel?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Commercial Hay Hotel on 17 Aug 2025 start from NZ$116.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Commercial Hay Hotel serve breakfast?

Sure does, free continental breakfast is on offer daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Commercial Hay Hotel?

No, Commercial Hay Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Commercial Hay Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Commercial Hay Hotel?

No, pets are not allowed.

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 266 reviews
Rating 8 - Good. 83 out of 266 reviews
Rating 6 - Okay. 44 out of 266 reviews
Rating 4 - Poor. 29 out of 266 reviews
Rating 2 - Terrible. 25 out of 266 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cold, thin doona for winter, heating did not work, electric kettle did not work, no hot water in shower.
Stayed 1 night in Aug 2025

2/10 Terrible

Mike

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arriving at the property, it looked really good. Reception was unmanned but had a mobile number to ring. After that check in was smooth, however how the breakfast system worked was not explained. The property was full of red highlighted notices telling you what you could NOT do, like wheeling your suitcase across the carpet. Got to the room and it was small, the curtains were hanging off their rods. There was no wardrobe only 4 hooks on the back of the door. The room only had a single chair and insufficient Power points. The tea station looked like a cabinet from hard rubbish with a later thought of an unfinished top. The kettle did not fit in the sink, not that the kettle was big, just that the sink was small. The bathroom was tiny, only 950mm wide, the first time ever in my life I could sit on the toilet and my knees and head touched the wall opposite. The shower was tiled and OK, but the water barrier was a piece of square poly down pipe with silicone to hold it in place. Could bd not get the shower mat anywhere close to the shower. The TV did not work properly with only 2 channels with audio and video, all the other channels had either video or audio but not both. Bed was comfortable and clean. Then came breakfast: as choice of base cereals, with milk and very ordinary orange juice. Toast was either white or multi grain bread, tick there. However, the butter was from a communal tub, with of previous user crumbs. Jam and marmalade was also communal,
Stayed 1 night in Aug 2025

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Staff & service
Great service
Stayed 1 night in Jul 2025

4/10 Poor

Gayle

Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 1 night in Jul 2025

6/10 Okay

Garry

Stayed 1 night in Jul 2025

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?
Stayed 1 night in Jul 2025

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Christie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025

8/10 Good

Nabeel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted somewhere to rest for the night before continuing our journey. The staff were helpful to accommodate our late check in.
Stayed 1 night in Jun 2025

4/10 Poor

Frank

Travelled with family and small children
Liked: Cleanliness, amenities
The plumbing and hot water was absolutely the worst ive experienced. We were tired and wsnted to shower. The wayer pressure was non existent. Then the hot wsyer ran out after 1 shower.
Stayed 1 night in Jun 2025

4/10 Poor

Helen

Travelled with family
Disliked: Staff & service
No reception, key safe only. Obviously trying hard to restore the old hotel and will one day be beautiful. Small details like taps held in by silastic and floor coverings not meeting and not flat let the room down.
Stayed 1 night in Jun 2025

6/10 Okay

Md Moyen

Liked: Cleanliness, staff & service
Average quality. Found broken tap in the toilet and door bottom broken.
Stayed 1 night in Jun 2025

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money good renovation works
Stayed 1 night in May 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small and old room. But very reasonably priced and clean.
Stayed 1 night in May 2025

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unmanned checkin, no AC controller. Room was so small barely fit two single beds. No way to get Water into kettle. The Bathroom was nice tho, very spacious, modern and clean. Beds were very comfortable.
Stayed 1 night in May 2025

2/10 Terrible

Kenneth

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Small things matter

Tv remote didn't work. Had a family room and only had 1 coffee cup, no glasses. Lock on door didn't work properly. Only had very small amount of toilet paper. Beds were comfortable
Stayed 1 night in May 2025

6/10 Okay

DANA

Travelled with family and small children
Beds and pillows were amazing. King size bed was great. Easy check in. Bathroom was tiny. Carpet ripped. TV didnt work in two single bed rooms. Furniture shabby.
Stayed 1 night in Apr 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, modern and very well-appointed studio on acreage within easy access to the beautiful village of Mt Barker. Magpies, corellas, finches, ducks and rabbits were often seen, and we were visited by a kangaroo one evening, too. A lovely place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in was well worn and could use a refresh, however it was very clean
Stayed 1 night in Apr 2025