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Merchants Manor

4.0 star property
Eco-certified hotel with full-service spa and free breakfast

Photo gallery for Merchants Manor

Balcony
Interior
Egyptian cotton sheets, premium bedding, in-room safe, desk
Indoor pool
Flat-screen TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Hot tub
  • Gym
The current price is NZ$275
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
Western Terrace, Falmouth, England, TR11 4QJ
  • Place, Falmouth University
    ‪5 min walk‬
  • Place, Gyllyngvase Beach
    ‪10 min walk‬
  • Place, Swanpool Beach
    ‪14 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪45 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Old House Master Room

Old House Master Room

Old House Master Room

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Cosy Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Cosy Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

8.8 out of 10
Excellent
(5 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room

Highlights

Heating
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Rainfall showerhead
Bathrobes
Designer toiletries
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Falmouth

At Merchants Manor you'll be within just a 10-minute stroll of Falmouth University and Gyllyngvase Beach. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body treatments. The restaurant, Rastella, serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Free full breakfast is available. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Falmouth hotel include Falmouth Aquarium and Swanpool Beach.

What's nearby

  • Falmouth University - 5 min walk - 0.4 km
  • Gyllyngvase Beach - 10 min walk - 0.8 km
  • National Maritime Museum Cornwall - 14 min walk - 1.2 km
  • Swanpool Beach - 14 min walk - 1.2 km
  • Pendennis Castle - 3 min drive - 1.7 km

Getting around

  • Penmere Station - 9 min walk
  • Newquay (NQY-Newquay Cornwall) - 54 min drive

Restaurants

  • ‪The Packet Station - ‬12 min walk
  • ‪Gylly Beach Cafe - ‬9 min walk
  • ‪The King's Head - ‬12 min walk
  • ‪The Stable - ‬12 min walk
  • ‪Touc Inn - ‬12 min walk

About this property

Merchants Manor

Eco-certified hotel with full-service spa and free breakfast
Merchants Manor offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a library are also featured at the eco-certified Merchants Manor. Free self parking is available.

Smoking is allowed in designated areas at this Edwardian Falmouth hotel.

  • 39 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1910
  • Full breakfast (free)
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Merchants Manor offers 39 accommodations with a safe and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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4.3 out of 5, Excellent, 826 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rastella

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • High-pile carpet in room
  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Edwardian architecture
  • Fireplace in lobby

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 12 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and Eurocard. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Hotel Falmouth
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Green Lawns Hotel Falmouth
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Falmouth
Merchants Manor Hotel Falmouth

Frequently asked questions

What is the cancellation policy at Merchants Manor?

Merchants Manor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Merchants Manor?

As of 12 Oct 2025, prices found for a 1-night stay for 2 adults at Merchants Manor on 12 Nov 2025 start from NZ$275.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Merchants Manor?

Yep, Merchants Manor has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Merchants Manor?

Yep, Merchants Manor is a short 10-minute walk from Gyllyngvase Beach. Fun beach activities include snorkelling, windsurfing and fishing.

Is there a spa on site at Merchants Manor?

Yep, there is an onsite spa at Merchants Manor. You'll enjoy services like body treatments.

Does Merchants Manor have a pool?

Merchants Manor has an indoor pool.

What makes Merchants Manor a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Merchants Manor.

Does Merchants Manor serve breakfast?

Yep, complimentary full breakfast is offered at Merchants Manor.

Is there a free airport shuttle available at Merchants Manor?

No, Merchants Manor does not offer an airport shuttle service.

Is there a bar or restaurant at Merchants Manor?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Merchants Manor?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Reviews

Merchants Manor Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 55 out of 111 reviews
Rating 8 - Good. 36 out of 111 reviews
Rating 6 - Okay. 12 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 5 out of 111 reviews

Reviews

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - would happily return

We loved this hotel, it was wonderfully clean and beautifully decorated. A nice relaxing vide around the whole place. All the staff we met were polite and professional. A nice pool. No air con in room but that was expected so no problem. A couple things that could be improved.. no restaurant menu, just small plates so no option to eat in. Breakfast was good. There is no info card in room so wasn’t sure of meal times, pool times etc. checkout was done on a pc which lacks a personal goodbye touch but get it’s a modern thing. In the bathroom there is 1 hand wash so you transfer it from shower to sink and back again, no big deal but put a small soap in sink. About a 12 min walk to town or beach. Would happily stay here again next time
Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sally Ann, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only qualm is love the self check-in but received zero literature on the hotel amenities, how it all works etc. that was the only thing missing. An amazing hotel none the less!
Stayed 4 nights in Jun 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay and everything up to standard. The room was very spacious and clean and the staff is very well trained.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff. Made the stay for me
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Room was spacious and clean. easy walk into town and beaches
Stayed 1 night in Jun 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great service
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was nice clean friendly staff very helpful would stay again
Stayed 2 nights in Jun 2025

8/10 Good

Nigel

Stayed 2 nights in May 2025

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in the hotel. The proximity to two train stations and to all the restaurants on High Street made it an ideal location. The breakfast and evenings at the bar were really comfortable and generous, the staff was perfect. DIY check in and check out, though less than appealing, is the way most hotels are working these days.
Stayed 4 nights in May 2025

8/10 Good

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely roim, spacious, well appointed.
Stayed 1 night in Apr 2025

2/10 Terrible

Nick

Stayed 2 nights in Apr 2025

10/10 Excellent

IAIN, ROWVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Mar 2025

10/10 Excellent

Brooks

Stayed 1 night in Mar 2025

8/10 Good

justin

Stayed 1 night in Mar 2025

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Rooms really good size. Staff amazing, food and drink lovelly.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Partly the price - better than expected.

Free parking outside the hotel (a bonus), greeted on entry and helped with check in. Rooms were adequate with ensuite bathroom. Breakfast was a little different: limited cereal option but different bread options for toast. A new one to me was the set menu for cooked breakfast- made to order. Also a choice of teas and coffee. Swimming pool and steam room downstairs as well. A quiet location, a short distance from the shopping areas on each side. 10-15 minute walk or drive it in less. Another feature was book a taxi at the touch of a button. Finally couldn't fault the staff for their excellent customer service. I would recommend this hotel - mainly for couples and friends. Although I would stay here again myself.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay , nice room great breakfast
Stayed 1 night in Dec 2024

6/10 Okay

Erica

Stayed 3 nights in Nov 2024

10/10 Excellent

Feasa

Stayed 1 night in Nov 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting

Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing
Stayed 1 night in Sep 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024