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Castello City Hotel

4.0 star property

Photo gallery for Castello City Hotel

Aerial view
Breakfast, lunch and dinner served
Bar (on property)
Deluxe Triple Room
Front of property – evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room
The current price is NZ$146
includes taxes & fees
14 June - 15 June

Explore the area

View map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
  • Place, Venetian Walls
    ‪2 min walk‬
  • Place, Hania Gate
    ‪2 min walk‬
  • Place, Historical Museum of Crete
    ‪12 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪9 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Room (Family)

Family Room (Family)

Family Room (Family)

  • 24 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

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About the area

Heraklion

A family-friendly stay in Heraklion awaits you at Castello City Hotel. Within steps you'll find Venetian Walls and Hania Gate. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .The restaurant, The 5th floor, serves Greek cuisine and is open for breakfast, lunch and dinner. 70 square feet (7 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Heraklion hotel include Heraklion Port and Heraklion Archaeological Museum.

What's nearby

  • Venetian Walls - 2 min walk - 0.2 km
  • Hania Gate - 2 min walk - 0.2 km
  • Natural History Museum of Crete - 10 min walk - 0.9 km
  • Historical Museum of Crete - 12 min walk - 1.0 km
  • Heraklion Archaeological Museum - 17 min walk - 1.5 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 18 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Goody's - ‬9 min walk
  • ‪Flocafé - ‬9 min walk
  • ‪Βουρβουλάδικο - ‬10 min walk

About this property

Castello City Hotel

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. Public spaces have free WiFi.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 70 square feet (7 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Castello City Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Heraklion hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 5 levels
  • 70 sq ft of conference space
  • 7 sq. m of conference space
  • Built in 1981
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Castello City Hotel offers 68 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • In-room cot
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (70 square foot of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 1039Κ013A0004300

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

What is the cancellation policy at Castello City Hotel?

Castello City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castello City Hotel?

As of 10 Jun 2026, prices found for a 1-night stay for 2 adults at Castello City Hotel on 14 Jun 2026 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Castello City Hotel?

The closest beach to Castello City Hotel is Ammoudara Beach (3.7 km).

What makes Castello City Hotel a romantic place to stay?

Ocean-view dining and a lounge bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Castello City Hotel.

Is Castello City Hotel family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that Castello City Hotel is a hit with families.

Is there a free airport shuttle available at Castello City Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Castello City Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Greek cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Castello City Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Castello City Hotel?

No, pets are not allowed.

Castello City Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 489 reviews
Rating 8 - Good. 183 out of 489 reviews
Rating 6 - Okay. 97 out of 489 reviews
Rating 4 - Poor. 35 out of 489 reviews
Rating 2 - Terrible. 21 out of 489 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Selvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, breakfast was great and highly recommended
Stayed 2 nights in May 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for quick visit
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice location

Comfortable suites, nice restaurant and breakfast buffet. Helpful staff.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Yani

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Satish W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023
Verified

2/10 Terrible

hamza

Liked: Staff & service
Disliked: Cleanliness, amenities
I booked something and I stayed in something else. It was so bad experience, never again.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

SAMEENA

Liked: Staff & service
Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024
Verified

8/10 Good

Matthias

Liked: Cleanliness, staff & service, amenities
For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Entrance to tunnel beneath the wall. Possibly a new art space?
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking arrangement.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, room very small.
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Assaf

Liked: Cleanliness, staff & service

It's ok - it's nothing fancy, not so comfortable

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Xiaoxu

Disliked: Cleanliness, staff & service, amenities
Overall the service is not good
Stayed 4 nights in Sep 2024
Verified

4/10 Poor

Judy

Liked: Cleanliness

Bummers

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Stayed 5 nights in Mar 2023
Verified

4/10 Poor

konstantinos

Disliked: Cleanliness, room comfort
Τα θετικά. Πρωινό πολύ καλό και δωρεάν Πάρκιγκ. Αλλα το δωμάτιο ήταν βρώμικο, δεν είχε καν σαμπουάν και όταν το επισημάναμε πάλι δεν έβαλαν. Το δωμάτιο έβλεπε στον ακάλυπτο όπου τα δύο μεγάλα μηχαναημτα air condition και η ελλιπέστατη ηχομόνωση σου έδιναν την εντύπωση ότι ήσουν σε αεροπλάνο με τουρμπίνες. Εξυπηρέτηση κάτω του μετρίου εκτός του πρωινού.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Dalila

Liked: Staff & service, property conditions & facilities
L’accueil et le restaurant sont vraiment super, rien à redire de ce côté-là. En revanche, le ménage laisse à désirer et mériterait d’être revu : lit fait très rapidement, poussière visible au sol, miroir de la salle de bain pas entièrement nettoyé… L’entretien général est malheureusement médiocre, ce qui n’est pas digne d’un hôtel. Je comprends qu’il puisse y avoir beaucoup de chambres à gérer ou un manque de personnel, mais cela ne devrait pas impacter la qualité de service pour le client.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Helt okay, det eneste jeg bare manglede være mere lys på badeværelset, især ved bruseren
Stayed 1 night in Aug 2025
Verified

8/10 Good

Chalil Nazif

Liked: Staff & service
Sehr nettes Personal, Innenstadt zu Fuß erreichbar, gutes und leckeres Frühstück.
Stayed 11 nights in Jul 2025