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The Swan at Hay Hotel

4.0 star property
Georgian hotel with 2 restaurants and 24-hour front desk

Photo gallery for The Swan at Hay Hotel

Meeting facility
Exterior
Property grounds
Garden
Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet-friendly
The current price is NZ$255
includes taxes & fees
24 Oct - 25 Oct

Explore the area

View map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Place, Hay Castle
    ‪3 min walk‬
  • Place, The Old House
    ‪4 min walk‬
  • Place, The Warren
    ‪9 min walk‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
TV
Separate bedroom
Separate bath and shower
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Hereford

At The Swan at Hay Hotel you'll be within a short 5-minute stroll of Hay Castle and Hay Cheese Market. Highlights at this Georgian hotel include 2 restaurants, free self-parking and a bar/lounge. .The restaurant, The Garden Room, serves British cuisine and is open for breakfast, lunch and dinner. 1812 Bar is the hotel's own bar, serving drinks along with light fare. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 8:00 AM and 10:00 AM. .With a stay at this 4-property class Hereford hotel, you'll be 11.9 km (7.4 mi) from Brecon Beacons National Park.

What's nearby

  • Hay Castle - 3 min walk - 0.3 km
  • Hay-on-Wye Library - 4 min walk - 0.4 km
  • The Old House - 4 min walk - 0.4 km
  • The Lion Street Gallery - 4 min walk - 0.4 km
  • The Warren - 9 min walk - 0.8 km

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪The Bull's Head - ‬11 min drive
  • ‪Antur Brew Co - ‬8 min drive
  • ‪The Three Tuns - ‬6 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪Boat Inn - ‬8 min drive

About this property

The Swan at Hay Hotel

Georgian hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The Swan at Hay Hotel also features a terrace, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hereford hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1812
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
The Swan at Hay Hotel offers 19 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Cable televisions are provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

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4.7 out of 5, Exceptional, 58 reviews
The price is NZ$309
includes taxes & fees
13 Oct - 14 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

What is the cancellation policy at The Swan at Hay Hotel?

The Swan at Hay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Swan at Hay Hotel?

As of 11 Oct 2025, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on 24 Oct 2025 start from NZ$254.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Swan at Hay Hotel?

Yep, The Swan at Hay Hotel has a free self car park.

Is The Swan at Hay Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, it's no surprise that The Swan at Hay Hotel is a hit with families.

Does The Swan at Hay Hotel serve breakfast?

Sure does, full breakfast is offered daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Swan at Hay Hotel?

No, The Swan at Hay Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Swan at Hay Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Swan at Hay Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Reviews

The Swan at Hay Hotel Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 163 out of 295 reviews
Rating 8 - Good. 81 out of 295 reviews
Rating 6 - Okay. 33 out of 295 reviews
Rating 4 - Poor. 16 out of 295 reviews
Rating 2 - Terrible. 2 out of 295 reviews

Reviews

6/10 Okay

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay, everything completely satisfactory. Helpful checkout person.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Stayed 1 night in Jun 2025

6/10 Okay

Jackie

Stayed 1 night in May 2025

8/10 Good

Yvonne M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is hotel parking but it is a tight fit if you arrive late. Didn’t use the dining facilities as there are better options in the town
Stayed 1 night in Apr 2025

6/10 Okay

Judy

Travelled with group

Location was good but the hotel was only OK.

It was ok..good location for Hay but a little shabby around the edges and the food was dreadful. It seemed to cater for the local crowd which is good for them so the garden was full of lots of people enjoying the weather and the beer and bar food. I had to queue for some time at the bar to get a glass of wine and the bar was at the other end of the hotel. The TV in the room didn’t work and the hotel was quite noisy.
Stayed 1 night in May 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Stayed 1 night in Apr 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mary, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)
Stayed 2 nights in Mar 2025

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice & convenient hotel for a weekend soaking up the atmosphere in Hay on Wye and browsing through the book shops. The staff were extremely friendly and helpful. We were in Room 1 which is above the kitchen so noisy first thing in the morning. The signal for the TV was not reliable. However, these did not detract from our wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025

8/10 Good

Sandra

Travelled with partner
Liked: Staff & service
I like the helpfulness of the staff when dealing with minor issues.
Stayed 1 night in Jan 2025

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely hotel.

Lovely hotel. The staff were amazing and very friendly. Food was top tier. We arent usually the type to eat at the hotel we stay at, as we like to try more of the local places. But the food was so good we ended up having breakfast two of the days and dinner. The room was very nice and well equipped. The only issue we had was that when someone in the building used the hot water, we could hear banging from what sounded like the pipes which seemed to go on through the night. We did report this to reception and hopefully it'll get sorted for anyone else staying in that room. But overall a great experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Kayley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

robert, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024