4/10 Poor
Dana H.
30 Apr 2026
While this cabin is roomy and clean with a nice location, our experience was significantly dampened by a lack of transparency and poor host communication. The Hot Tub was the primary amenity we looked for when booking. Upon arrival, only 1/2 the jets worked, and the water could not maintain its temperature. I messaged the host via the app on Friday and was ignored the entire weekend. I called the rental office on Saturday; though they claimed a repair was made, the jets remained broken and the temp still dropped during use. After checking out, I discovered a review from February mentioning the same issue. It is clear the host is aware the hot tub is malfunctioning but continues to advertise it as a full amenity without disclosure. The beautiful Bell Mountain View is only visible from one specific corner of the deck due to overgrown trees, meaning only one person can see it at a time. The final two photos in the listing appear to be drone shots, as that view is impossible to see from any of the cabin’s decks. The main floor bed squeaks loudly with every move, making for a restless night. Additionally, the door locks felt outdated as there are no deadbolts, which was a slight safety concern for us. After involving VRBO to get a response, the host was dismissive, treating a known, long-term mechanical issue as a minor "inconvenience." While a partial refund was eventually issued, the lack of transparency and the fact that I had to fight for communication made the stay stressful.
Dana H.
Stayed 2 nights in Apr 2026