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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property
Bayside hotel with fitness centre and 24-hour front desk

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Sports facility
Suite, 1 Bedroom, Ocean View | Living area
Exterior
Breakfast and dinner served
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping
The current price is NZ$434
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Place, University of Hawaii at Hilo
    ‪5 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
Coffee/tea maker
Air-conditioning
Connecting/adjoining rooms available
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

About the area

Hilo

At Hilo Hawaiian Hotel, Trademark Collection by Wyndham you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Sights within a 10-minute walk of this 3.5-property class Keaukaha hotel include Liliuokalani Park and Gardens and Coconut Island Park.

What's nearby

  • Coconut Island Park - 7 min walk - 0.6 km
  • Liliuokalani Park and Gardens - 7 min walk - 0.6 km
  • Hilo Farmers Market - 2 min drive - 2.3 km
  • Port of Hilo - 3 min drive - 2.7 km
  • University of Hawaii at Hilo - 5 min drive - 4.2 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Hilo Bay Cafe - ‬9 min walk
  • ‪Ka Lihikai - ‬5 min walk
  • ‪Big Island Coffee Roasters - ‬11 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Bayside hotel with fitness centre and 24-hour front desk
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,266 reviews
The price is NZ$394
includes taxes & fees
30 Nov - 1 Dec
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on 7 Dec 2025 start from NZ$371.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has a free self car park.

Are there any beaches close to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest beach to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Onekahakaha Beach Park (3.1 km).

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a pool?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham has an outdoor pool.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham serve breakfast?

Yep, our guests give high marks to the full brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, only service animals are allowed.

Is there a golf course on site at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

There is a golf course next to Hilo Hawaiian Hotel, Trademark Collection by Wyndham.

Reviews

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 607 out of 1311 reviews
Rating 8 - Good. 374 out of 1311 reviews
Rating 6 - Okay. 192 out of 1311 reviews
Rating 4 - Poor. 74 out of 1311 reviews
Rating 2 - Terrible. 64 out of 1311 reviews

Reviews

6/10 Okay

Dora

Stayed 2 nights in Jul 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 3 nights in Aug 2025

4/10 Poor

Krista

Stayed 2 nights in Jul 2025

6/10 Okay

Mary Angeles Sabas

Travelled with family
Disliked: Amenities
The view from our room is awesome. The place is old and need renovation and they need to give bigger size of shampoo and lotion.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Varsha

Stayed 3 nights in Jul 2025

10/10 Excellent

Terry M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place
Stayed 4 nights in Jul 2025

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with easy access to elevators , restaurant and free parking nearby . Steak house breakfast was delicious with huge portions and fast service. Front desk also convenient located as you enter on the front left with friendly courteous staff . The elevator on the right front easy access to the rooms . Steak house restaurant close by and bar next door . All key features in this hotel makes staying here for me a plus experience . Highly recommended
Stayed 2 nights in Jul 2025

6/10 Okay

Lori Ann

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

KAHIKILAULANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Alan Michio

Liked: Cleanliness, staff & service
Housekeeping staff was friendly and helpful. Check-in was late. Room was not ready and on a lower floor
Stayed 3 nights in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were professional and helpful. As an older property, it's a bit rough around the edges, but that's to be expected. No major gripes, but the cleaning staff didn't service my room when I had the "do not disturb sign" off the door. I would stay again.
Stayed 7 nights in Jul 2025

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic as there was an issue with my booking. Air con was slightly noisy. Area was lovely. Parking was easy
Stayed 3 nights in Jul 2025

10/10 Excellent

Davelynn

Stayed 1 night in Jul 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and helpful! Our room was outstanding with a beautiful view. We were nervous about parking but there was always plenty of parking.
Stayed 2 nights in Jun 2025

8/10 Good

ZIYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior amenity is a little old, but provided great view and access to the bay. Staff are also very friendly and helpful. Overall it was a good place to stay.
Stayed 2 nights in Jul 2025

8/10 Good

Ahmad

Liked: Cleanliness
I liked that it was on the water. The patio did not have screen door so birds could come inside the hotel room
Stayed 5 nights in Jul 2025

6/10 Okay

Rose, North York

Travelled with family
The views were amazing but the immediate concrete area by the window is an eyesore. The pool was a bit dirty and opens at 9am even if it says 7am on the website. The fridge wasn't cold. However, we loved how close it was to everything. Front desk says they couldn't send my receipt because I put the room under another person's name (I paid for the hotel). It was weird.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy traveler LC

Very good stop to see the Hawaii volcanoes NP. The staff were so nice to give us direction to get to the eruption site, even bottles to carry fresh water and flash lights to use at night. The surrounding environment of the hotel is so pretty, our room had very nice view. We enjoyed the stay very much!
Stayed 2 nights in Jun 2025

10/10 Excellent

Puili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

YEONG-PING

Stayed 3 nights in Jun 2025

2/10 Terrible

Steve

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hilo is very sketchy, the hotel allowed unregistered locals to use the pool, plus they had unleashed dogs. When we complained, they kicked the people out but they were very vulgar to us, using profanity regularly, and confronting us in a threatening manner. We checked out immediately and have asked for a full refund.
Stayed 1 night in Jul 2025

4/10 Poor

James

Travelled with family
Liked: Cleanliness
I’ve stayed at 3 hotels in Hilo, this is my least favorite.
Stayed 1 night in Jul 2025