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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Breakfast and dinner served
Sports facility
Suite, 1 Bedroom, Ocean View | Living area
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$428
includes taxes & fees
11 Mar - 12 Mar

Explore the area

View map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

About the area

Hilo

At Hilo Hawaiian Hotel, Trademark Collection by Wyndham you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Sights within a 10-minute walk of this 3.5-property class Keaukaha hotel include Liliuokalani Park and Gardens and Coconut Island Park.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 km
  • Liliuokalani Park and Gardens - 7 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Bayfront Park - 17 min walk - 1.5 km
  • Port of Hilo - 3 min drive - 2.7 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Hilo Lunch Shop - ‬3 min drive
  • ‪Big Island Coffee Roasters - ‬11 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on 11 Mar 2026 start from NZ$428, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has a free self car park.

Are there any beaches close to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest beach to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Onekahakaha Beach Park (3.1 km).

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a pool?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham has an outdoor pool.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham serve breakfast?

Yep, our guests give high marks to the full brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, only service animals are allowed.

Is there a golf course on site at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

There is a golf course next to Hilo Hawaiian Hotel, Trademark Collection by Wyndham.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 611 out of 1348 reviews
Rating 8 - Good. 377 out of 1348 reviews
Rating 6 - Okay. 210 out of 1348 reviews
Rating 4 - Poor. 78 out of 1348 reviews
Rating 2 - Terrible. 72 out of 1348 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Moana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with the warmth of the Aloha spirit at the front desk all the staff was great!! The dinner buffet and breakfast was ono the rooms was comfortable the location of the property close by the AirPort is maikaʻi 🤙🙏😇🙌❤️ from my Hale to the Ohana of Hilo Hawaiian Hotel trademark collection by Wyndham may each and Everyone Have a Blessed Mele Kalikimaka me ka Hau'oli Makahiki Hou,
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

2/10 Terrible

May

I booked and purchased my stay through Expedia, to find on my credit card statement that the hotel double purchased the same stay. Now I have to deal with making multiple calls to hopefully get this cleared. Seems to be reoccurring issues here on Big Island. Smh
Stayed 1 night in Dec 2025

10/10 Excellent

Annette

Comfortable clean room. Close to restaurants and shopping.
Stayed 2 nights in Nov 2025

2/10 Terrible

John

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Great view. Nice walking park on prem. Room not clean. Tried to exchange smelly pillows but didnot work out. Water filling station not clean.
Stayed 3 nights in Nov 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ocean Front Room Excellent!!
Stayed 2 nights in Nov 2025

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 2 nights in Nov 2025

6/10 Okay

yukiko, Rockville Centre

Travelled with family
Liked: Cleanliness
Need to upgrade outlets for electric devices and wireless services
Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entire experience. Great Room. Great Breakfast. Great Bar.
Stayed 3 nights in Nov 2025

4/10 Poor

Maiki

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It wasn’t terrible but it was unacceptable for the amount of money I spent for only one night. Spent about $275 on hotels app. Not only it was a bit expensive but we didn’t have a microwave in our unit when the app said microwaves. We had leftover party food but never had a microwave so that was unfortunate. Shower’s didn’t have any ventilation for heat to pass through, the bed sheets and pillow casings weren’t washed good. Could smell whoever was on it before and it was very uncomfortable to smell, and also THERE WAS ROACHES ON THE COUNTERTOP NEAR THE BEDS, UNDERNEATH THE TV, AND ALL OVER THE BATHROOM!!!. I literally had to kill it with my bare hands. This was very uncomfortable and unpleasant. I tried to talk to the front desk about it at check out time and they just said “we’ll let maintenance know thank you” like are you for real!?? No compensation, no sorry thoughtful. Made it sound like it’s a common thing but it was very disgusting. AC wasn’t blowing hard enough so the room got hot when it was morning. All in all very uncomfortable stay will not return to that hotel ever again.
Stayed 1 night in Nov 2025

8/10 Good

Nicholas

Stayed 1 night in Nov 2025

10/10 Excellent

Qiang

Liked: Cleanliness, amenities, property conditions & facilities
Good place. Clean and reasonable price.
Stayed 2 nights in Nov 2025

10/10 Excellent

edgardo

Stayed 4 nights in Nov 2025

6/10 Okay

Kimaline

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Room was a bit dirty, some stains on carpet, ants ate my food 😆 n da bathroom floor was sticky/ slippery. I wanted 2 stay till check out, but due to leakage in building, the water had to b shut off. Now that its a wyndham hotel, mayb it should have the pump dispensers for soap n stuff in bathroom/showers. Overall it was okay. Just some suggestions, not complaining.
Stayed 1 night in Nov 2025

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location and very nice hotel. The restaurant was also very good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Everyone there was so nice - we had our choice of rooms, and took one with a view of Coconut Island! The banyans around this area are immense, and there’s also a lovely walk through the Liliuokalani Gardens right across the street.
Stayed 1 night in Nov 2025

8/10 Good

ada

Travelled with family
Liked: Cleanliness
Pleasant staff. Clean rooms. Hotel is Close to beautiful beaches. Pool area could use umbrellas. And Be sure to get your pool towels early in the morning. It was a pleasant stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jonetta, Las Cruces

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine, Buffalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean.
Stayed 3 nights in Nov 2025

4/10 Poor

Volodymyr

Disliked: Staff & service, amenities
Old AC make units terrible noice throughout night. It doesn’t matter if you turn yours off, you’ll hear those that up/downstairs.
Stayed 2 nights in Nov 2025

8/10 Good

Ahmad

Liked: Cleanliness
Beautiful hotel Old furniture
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Matt, This is Joey Basa. Glad to have met you and your Frenchie. I just wanted to let you know that Mary and Leinoni are incredible as well as your entire front office team! One of the reasons I returned to the Islands and to stay at your hotel. Very Thankful and grateful for your entire staff. You should be proud! Food and atmosphere were also amazing. Keep up your great work! Joey Basa
Stayed 6 nights in Nov 2025

2/10 Terrible

luciano

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and non accommodating. No bottle waters available and just not a good place to stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Leif

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Travelled with family
Beautiful room and rooms are huge! Recommend this hotel!
Stayed 2 nights in Nov 2025