The rooms were very well serviced and the locations is excellent for accessing that eastern coastline, Sodwana Bay, Richards Bay and St Lucia are all within an hours drive.
The food is ok, it's all buffet style so some of it is dry/cold/stale.
The WiFi was abysmally unreliable, it took about 30 mins to to purchase a birthday card online.
The concierge/reception service was absolutely terrible. During check in she told us we could speak to her later on about tourist attractions in the area so we did "What are some of the best things to do in the area?", and the answer we got was "yes". So we probed a little deeper, "can we go whale watching?", answer "yes". "well where can we go whale watching?", "at the sea". It was painful, she took a long time to answer any question, only ever gave one word answers, and hardly looked up whilst talking.