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4.3 out of 5

"Lovely staff and an apartment my little family could happily live in. Very friendly and efficient on check in and that attitude has comtinued through ... " More

By a verified traveller on Thu 03 Oct 2019

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Hotel Description

A luxury stay in Ho Chi Minh City awaits you at Norfolk Mansion Luxury Serviced Apartment. Within just a 10-minute stroll, you'll find popular attractions like Saigon River and Vincom Center Shopping Mall. Highlights at this family-friendly aparthotel include in-room free WiFi, balconies, and LCD TVs.

Each apartment features satellite TV, in-room childcare, and free bottled water. A refrigerator and round-the-clock room service make in-room dining easy, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A safe, a hair dryer, and a phone are also available.

The restaurant, Terrazzo Cafe, serves local and international cuisine and is open for breakfast, lunch, and dinner. Enjoy the outdoor swimming pool, fitness center, and pool loungers as well as access to a playground. Business amenities include a meeting room and a business center. Other amenities include 2 restaurants and free WiFi in public areas. Buffet breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star District 1 aparthotel include Saigon Central Post Office and Ho Chi Minh City Hall.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$136* Per night/room 2 Jul. - 3 Jul.

Executive Room, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Signature Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premier Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 5 Max

Norfolk Mansion Luxury Serviced Apartment ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Norfolk Mansion Luxury Serviced Apartment

Everyone (3) Business (1) Family (3)
5 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Asst. Guest Relations Manager

Dear Valued Guest, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home in HCM City and for taking the time to vote for us on Expedia.com We are delighted to see your excellent rating us. We hope you had a pleasant stay with us here at Norfolk Mansion. It was a great pleasure to have you as our guest at our property. Once again, thank you very much and we all look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager

5 out of 5
Lovely staff and an apartment my little family could happily live in. Very friendly and efficient on check in and that attitude has comtinued through our stay. Kids playroom, nice pool, spa and sauna, all really well set up.

Posted by on 3 Oct. 2019

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Comment from Hotel Management

3 Oct. 2019 by Guest Relations Manager

Dear Valued Guest, Warm greetings from Norfolk Mansion! First of all, Thank you for having chosen Norfolk Mansion as your family home in HCM City and for taking the time to share your experiences about us on Expedia.com Oh wow! We cannot thank you enough for your kind comments you wrote. We are happier to know that you had a pleasant stay with enjoyed our friendly services and facilities. It was a great pleasure to serve you and your family here at Norfolk Mansion. Once again, thank you very much for your encouraging feedback, and I will share it with our entire team to motivate them to be a more prosperous and excellent performance at work. We look forward to welcoming you and your family back soon! On behalf of our Norfolk team, Dennis Huynh (Mr.) Assistant Guest Relations Manager

5 out of 5
The wonderful balcony, overlooking the city. The staff were so lovely, polite, and willing to help Great quality food at the restaurants, and breakfast included. I go to HCMC fairly frequently.This is the best hotel I have stayed in, there.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Assistant Guest Relations Manager

Dear Valued Guest, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion while you visit HCM City and for taking the time to share your experiences at Norfolk Mansion. It's delighted to know that you really enjoyed our services and you had a pleasant stay during the time here. That is our pleasure to have you at our property. Thank you very much, and we look forward to welcoming you back soon! On behalf of our Norfolk team, Dennis Huynh (Mr.) Assistant Guest Relations Manager

2 out of 5

Just ok

Hotel is in a great location for sightseeing and soaking in Ho Chi Minh City. However it is a bit dated now and in need of an upgrade. The worst part about our stay was that the water in the shower kept changing from hot to cold without even touching the tap. Dangerous for kids.

Posted by on 15 Jul. 2017

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5 out of 5

Room and location great. Confusion on hotel name?

Pros: Apartment, cleanliness, staff, amenities and location all great
Cons: Just the confusion of names. Norfolk Apartment versus Norfolk Hotel.
Location: Location was close enough to be in it and far enough to be a bit more out of the action.
Really impressed with room size and Apartment staff. Only issue was with the Apartment name with the Norfolk Hotel; happening twice. I would recommend and return

Posted by , from Melbourne on 17 Apr. 2017

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Comment from Hotel Management

21 Apr. 2017 by Ngoc Doan

Dear Valued Guest, Thank you for giving us a perfect rating! We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards Norfolk Mansion Management Team

4 out of 5
Overall the appartment was clean, The cooking facilities in the kitchen was inadequate if we needed to not have any take away, and just wanted to have a simple meal and chill out for a night or two. Basic kitchen equipment like a dish dryer rack wasn't even there, not even a tiny bit of dish washing liquid. The cleaning staff doesn't do the dishes so if they provide us the gear we can do it our selves. Kids loved the pool, brekky was good and the pork rolls were tasty. We might stay again maybe we'll see. Staff was good, gym was good.

Posted by , from Australia on 13 Apr. 2017

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Comment from Hotel Management

21 Apr. 2017 by Ngoc Doan

Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services. Best Regards Norfolk Mansion Management Team

About the Norfolk Mansion Luxury Serviced Apartment

Location 17-19-21 Ly Tu Trong, Ho Chi Minh City, 700000

Property Features

Norfolk Mansion Luxury Serviced Apartment offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. A business center and a meeting room are available. WiFi is free in public spaces. The luxury Norfolk Mansion Luxury Serviced Apartment also features a library, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Ho Chi Minh City aparthotel.

  • 126 guestrooms or units
  • 15 levels
  • 2 dining venues
  • Built in 1998
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Convenience store
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Ho Chi Minh City (SGN-Tan Son Nhat Intl.) (7.4 km / 4.6 mi)
  • Train station: Saigon Railway Station (4.2 km / 2.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Norfolk Mansion Luxury Serviced Apartment offers 126 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Terrazzo Cafe - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 1250000.0.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 280000 for adults and VND 140000 for children (approximately)
  • Airport shuttle fee: VND 1270500 per vehicle (one-way)
  • Self parking fee: VND 280000.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norfolk Mansion Luxury Serviced Apartment Aparthotel
  • Norfolk Mansion Luxury Serviced Apartment Ho Chi Minh City
  • Norfolk Mansion Serviced Ho C
  • Norfolk Mansion Serviced
  • Norfolk Mansion Luxury Serviced Apartment Aparthotel
  • Norfolk Mansion Luxury Serviced Apartment Ho Chi Minh City

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Norfolk Mansion Luxury Serviced Apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.