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4.0 out of 5

"close to shopping, starbucks in the hotel. No issues " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

You'll be connected to a shopping center at Ala Moana Hotel, and within just a 10-minute stroll of Hawaii Convention Center and Ala Moana Center. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 1115 rooms feature cable TV, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and microwaves. Premium bedding and free toiletries are nice touches to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

The steakhouse, Signature Prime Steak, serves American cuisine and is open for dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool, fitness center, and sauna as well as access to bike rentals. Business travelers can take advantage of a 24-hour business center, conference space, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 3.5-star Ala Moana hotel include Royal Hawaiian Center and Waikiki Beach.

Kona Tower City View - Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$241* Per night/room 21 Oct. - 22 Oct.

Waikiki Tower Ocean View – Resort Fee Included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Kona Tower Partial Ocean View – Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Waikiki Tower Partial Ocean View – Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

One-Bedroom Mountain View Suite – Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite - Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ala Moana Hotel ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ala Moana Hotel

Everyone (13) Couples (1) Family (4)
4 out of 5
close to shopping, starbucks in the hotel. No issues

Posted by on 28 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by ME

Aloha and thank you for staying with us and your feedback. We look forward to your next visit! Mahalo.

4 out of 5
It is nothing unique to be honest, there are much better hotels in Honolulu - only pricier.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by ME

Aloha and thank you for your stay and feedback.

5 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by ME

Aloha! Thank you for staying with us and positive feekback! Please comeback again. Mahalo!

4 out of 5
I really liked the location of the property- was very convenient to get around butstay central enough.

Posted by on 9 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by ME

Aloha, Thank you for staying and positive feedback! We wish you come back again. Mahalo!

5 out of 5
The shower was too severe. Adjustments to the shower head only achieved slight reduction in water flow.

Posted by on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Ala Moana Hotel by Mantra

Mahalo for sharing your feedback.

5 out of 5

Posted by on 15 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Ala Moana Hotel by Mantra

Mahalo for staying with us!

2 out of 5
The convenient location was a bonus other than that staff at front desk were rude when I came to check in initially and was turned back in a rude manner and told to come back at 3pm. The staff member that ended up checking me in was nice however. No staff tries to help or if you ask a question their response is limited. Rooms were old and not as clean. Room service didn’t replace soap and towel for me on one of the days.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Ala Moana Hotel by Mantra

Aloha, We appreciate you taking your time to write your review and thank you very much for choosing Ala Moana Hotel by Mantra. I sincerely apologize for the unpleasant service that we had provided and it is always disappointing to hear this. We take guest reviews very serious and will direct the concern to the appropriate department. Although this experience has left you with a negative impression of the resort, I can assure you that we value you as our guest and hope that you will consider us again for a future visit. Mahalo

4 out of 5

Posted by on 31 Jan. 2019

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5 out of 5
Perfect location! Staff were friendly and accommodating

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Ala Moana Hotel by Mantra

Aloha, Thank you very much for choosing Ala Moana Hotel by Mantra as you destination here in Hawai'i. We appreciate you taking you time to write your review and thank you very much for mentioning our staff. We hope to see you soon again in the near future. Mahalo

5 out of 5

Posted by on 10 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Ala Moana Hotel by Mantra

Mahalo and thank you for staying with us!

Renovations + Closures

The property will be renovating from August 01 2020 to December 31 2020 (completion date subject to change). The following areas are affected:

  • Dining venue
  • Meeting facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Ala Moana Hotel offers its guests an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Ala Moana Hotel. For a fee, parking is available. This 3.5-star Honolulu hotel is smoke free.

  • 1115 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Built in 1970
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (13.2 km / 8.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ala Moana Hotel offers 1115 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Honolulu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Signature Prime Steak - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Starbucks - This restaurant serves light fare only. Open daily.

Plantation Cafe - This buffet restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22.50 per person (approximately)
  • Self parking fee: USD 30 per day (in/out privileges)
  • Valet parking fee: USD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ala Moana Hotel by Mantra
  • Ala Moana Honolulu
  • Ala Moana Hotel Mantra Honolulu
  • Ala Moana Hotel Honolulu
  • Hotel Ala Moana
  • Hotel Moana
  • Moana Hotel
  • Ala Moana Hotel Hawaii/Honolulu
  • Ala Moana Hotel Mantra
  • Ala Moana Mantra Honolulu
  • Ala Moana Mantra
  • Ala Moana Hotel Hotel
  • Ala Moana Hotel Honolulu
  • Ala Moana Hotel Hotel Honolulu
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.