2/10 Terrible
Kevin
30 Jan 2024
I booked a room that was not available when I arrived to check in. Then I was given a room that was not comfortable. The Expedia page of the room only has 2 photos of the bathroom. As a result, I talked to a staff shortly after and was told the booking will be cancelled. I found another hotel instead. After 5 days, I saw no refund. Then I called. A staff said I was not charged but to contact Expedia. Now, Expedia mentions they contacted staff and not able to issue refund. I am still waiting for issue to be resolved.
The only alternative room was Dillingham. It seems there is 1 other review about the room. It has a 1/5 review.