2/10 Terrible
Sarah
Travelled with pets, Travelled with partner
21 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked my stay for this hotel, with a conformation/ booking Then comes the day i am traveling to my destination, this hotel. I get a call half way there that they are overbooked and only have a single queen bed room for me that is available. I asked what happened to my room, which was paid for, and confirmed. The lady then says im sorry were over booked and this is all we have left. This was unacceptable. I told them to cancel it. Not 2 hours later I get another call from the same hotel, different person, telling me the same thing. That they were over booked and only had x available. I then had the same conversation about paying for and having a conformation #. Told her to cancel it. Seeing how they gave my paid for room away. And the fact that 2 different people called me from the same hotel, tells me they don't communicate within their hotel. And they dont pay attention to confirmed bookings. I would like ny money back for this. I didn't get the room i booked and paid for. I went to another hotel. And had no issues with my booking online. I have never had this problem with Expedia until now. And i will no longer be using this site. Thank you. If i could please get a refund for a room that was sold out from under me that would be GREAT.
Sarah
Stayed 2 nights in Feb 2024