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Grand Tuscany Hotel

Property class: 4

Photo gallery for Grand Tuscany Hotel

An indoor swimming pool with a glass-domed structure, surrounded by blue-tinted walls and a stone-tiled floor.
A banquet hall with a long table, chandeliers, and floral arrangements.
A grand lobby with a marble floor, a glass staircase, and a ceiling with a starry sky design.
A modern interior with a glass door leading to a dining area, a wine cellar with glass shelves, and a marble floor.
A spacious lobby with a large chandelier, marble flooring, and a reception area with seating.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is NZ$174
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
12801 Northwest Fwy, Houston, TX, 77040
  • Place, Cinemark Tinseltown Houston 290
    ‪17 min walk‬
  • Place, Region 4 Education Service Center
    ‪3 min drive‬
  • Place, Daikin Park
    ‪18 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, desk, chair, TV, and a lamp.

Standard Double Room

8.2 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Single Room

A modern hotel room with a large bed, a desk, and a view of the city through large windows.

Standard Single Room

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Single Room, Pool View

A modern hotel room with a large bed, a desk, and a view of the city through large windows.

Junior Single Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, Pool View

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Junior Double Room, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Houston

A family-friendly stay in Houston awaits you at Grand Tuscany Hotel. You'll be 12.9 km (8 mi) from Sam Houston Race Park and 13.7 km (8.5 mi) from CityCentre. Highlights at this hotel include a restaurant, a bar/lounge and a lazy river. .The restaurant, Brasserie, is open for breakfast, lunch and dinner. Venetian Grill and Bar is the hotel's own bar, serving drinks along with dinner. Enjoy the gym, seasonal outdoor swimming pool, pool cabanas and pool loungers. 19000 square feet (1765 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute drive of this 4-property class Fairbanks hotel include Downtown Aquarium and Bayou Music Center.

What's nearby

  • Cinemark Tinseltown Houston 290 - 17 min walk - 1.4 km
  • Region 4 Education Service Center - 3 min drive - 1.5 km
  • Daikin Park - 18 min drive - 24.5 km
  • Toyota Center - 20 min drive - 27.8 km
  • NRG Stadium - 23 min drive - 31.9 km

Getting around

  • Kinder Station - 19 min drive
  • George Bush Intercontinental Airport (IAH) - 35 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Whataburger - ‬17 min walk
  • ‪Starbucks - ‬2 min drive

About this property

Grand Tuscany Hotel

Grand Tuscany Hotel offers its guests a seasonal outdoor pool, a lazy river, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 8 meeting rooms and coworking spaces. Event space at this hotel measures 19000 square feet (1765 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Grand Tuscany Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Grand Tuscany Hotel was completed in October 2019.

This 4-star Houston hotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 2 buildings
  • Conference rooms
  • 19000 sq ft of conference space
  • 1765 sq. m of conference space
  • Built in 1983
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
Grand Tuscany Hotel offers 280 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets. 36-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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Kozy Houston North
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  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 2,312 reviews
The price is NZ$89
includes taxes & fees
8 Sept - 9 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Barista
  • Brasserie
  • Venetian Grill and Bar

Things to do

  • Gym
  • Lazy river
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • High chair
  • Lazy river
  • Mini-fridge
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (19,000 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (183 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • 2 buildings
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated entire property - October 2019
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 25 for adults and USD 10 to 25 for children
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open on 31 March and close on 31 October.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Houston
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Hotel Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow

Frequently asked questions

Is parking available at Grand Tuscany Hotel?

Yep, Grand Tuscany Hotel has an uncovered self car park with in/out privileges for USD 10.00 per day. A self car park is also available, for a fee. Onsite parking is limited.

How much does it cost to stay at Grand Tuscany Hotel?

As of 14 Aug 2026, prices found for a 1-night stay for 2 adults at Grand Tuscany Hotel on 16 Aug 2026 start from NZ$174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Tuscany Hotel have a pool?

Yep, and guests love it! Grand Tuscany Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open from March 31 to October 31.

Does Grand Tuscany Hotel have a waterslide?

No, but it has a waterpark and lazy river.

What makes Grand Tuscany Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Grand Tuscany Hotel.

Is Grand Tuscany Hotel family-friendly?

You bet! With amenities such as a lazy river and a deli, as well as highchairs in the guestrooms, it's no surprise that Grand Tuscany Hotel is a hit with families.

Does Grand Tuscany Hotel serve breakfast?

Yeah, our guests speak well of the full breakfast here! Served daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Grand Tuscany Hotel?

No, Grand Tuscany Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Tuscany Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Tuscany Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Tuscany Hotel?

No, only service animals are allowed.

Grand Tuscany Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 261 reviews
Rating 8 - Good. 38 out of 261 reviews
Rating 6 - Okay. 41 out of 261 reviews
Rating 4 - Poor. 22 out of 261 reviews
Rating 2 - Terrible. 17 out of 261 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we needed, perfect location, perfect atmosphere friendly staff very clean facility
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jiayou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the property and I love the room. The pool was nice and wonderful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed at this hotel for our anniversary and we enjoyed it. Our room was nice and clean. The staff were also helpful. The only negative I had was that the gym wasn’t that big and there wasn’t any place in the hotel to get water like a water fountain or water dispenser.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They ought to of put the restaurant and bar and other amenities were not operable. Other than that. The hotel is pretty nice.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Had to ask several times before finally receiving fresh towels. My only complaint was pool wasn't heated and needed to be cleaned.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Gonzalo

Disliked: Cleanliness, staff & service
The room was not cleaned, I had to request towels as were not returned. The room is ok, need some painting and an extractor at the bathroom. The parking is 10$ a night, just because .....
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Malachi

Liked: Cleanliness, staff & service, property conditions & facilities
The showers don’t have warm water everything else was good house keeping comes everyday to take any trash and gives you new towels
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No mention of a $10.00 fee to park on site. The pool was closed for no apparent reason.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't visit
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Tashea

Disliked: Amenities
Rooms don’t have a microwave …..hotel was empty staff wouldn’t change room to a ground ….cleanness okay tho
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Lakeisha Dominique

10/10
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

December

Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms are not clean. Although it appears that they are attempting to upgrade the property, the effort seems clear however, the rooms are filthy. They need to put more attention to detail and actually clean the rooms. Staff is amazing. Check-in is amazing. Parking attendance are amazing overall the day was great room is just filthy. I would not read patronize the site until or unless their stars increased to four and above for cleanliness.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, amenities
The shower water came out brown . Soda in the lobby was terribly over priced. The restaurant wasn’t open as stated. No extra pillows when asked . Just an over all bad experience
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only few rooms downstairs are functional. Clutched toilets and flooded everywhere because there's lack of drainage. Staff on night shift was extremely rude and lacks manners of approach. Aside the staffs, we the guests were no more than 3 in that hotel the entire night. A hunted house would have been been better off
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Tiffany

Disliked: Cleanliness, amenities, property conditions & facilities
Well the stay was ok but they wasn’t really ready to fully open there properly no restaurant with an open at all and keep going DoorDash food. The pool wasn’t fully open the pool wasn’t clean in would not recommend nobody stay there until they fully open everything in their hotel but besides that everything was OK had to keep on DoorDash and breakfast and dinner. They didn’t have a lot of water for the guests but I wouldn’t recommend staying there ever again
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Keauntae

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It would have been helpful if it was mentioned that the cafe, the gym the ice machine was all down due to renovations. We had no fridge or anything. Lobby area was nice but nothing was working and available
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Kierra

Liked: Cleanliness
Disliked: Staff & service
A staff member told me parking was free for my stay just for the next day I had to pay. The plumbing didn't work good. And the phone in the room didn't work. The manager was rude when I expressed my frustration about parking.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything I say is if course my experience. A lot I will share is solely to inform what they will be prepared for. Overall my experience was good. Upon arrival I was greeted.. The hotel clerk was very nice and he explained everything well. He was very informative and detailed. The hotel is gorgeous and i eventually learned of everything the hotel offers closer til when it was time to leave. The rooms are decent size and clean. The bed is comfortable and they provided fluffy pillows. A little more firm would’ve been more to liking. However, I defiantly got my sleep. Now it will be hot when you exit the elevator. My room was hot when I arrived. I had to turn the air on and it quickly cooled off. The air might have been off because the room wasn’t being occupied. The had good Wi-Fi. The maids were nice and quick with getting things we asked for. It was very affordable. The only things that I didn’t like was the Diner/kitchen area was closed so that sucks… and then service from a clerk on one of those nights I stayed. They do have parking .. there is a parking fee depending on what day you’re there and they’re outside….
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Corita

Disliked: Amenities
The hotel itself was nice on the inside. The décor everything was very, very pretty. The look of the pool and lazy river nice, but there's no inner tubes available. I don't know why you needed wristbands. There was nobody in the pool at all. And online, it says no fridge or microwaves because they had food available(which was false . )there was 0 food, 0 breakfast. N o drinks acvailable and no bar either. None of the food or places were open, not even the snack area or barista. didn't even have it available at all. Also, the ice machine was not working.\n And my key took 2 times 4 it to finally start working. I had to go downstairs twice.\n And the hallways were very noisy, people kind of hanging out in the hallway being loud for a long time and slamming doors really hard.. n ot impressed at all . The room Itself was good and cold. But for the price with no amenities at all was waste of my money. So sad , i expected soo much more from this place. VERY disappointing. I could of paid way less somewhere else for the same .
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

DeJa

Disliked: Cleanliness
The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Vilmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, y habitaciones muy limpias
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Disliked: Amenities
Ninguna información del gimnasio cero comunicación con los cliente esta instalación en general no funciona nada solamente te atiende en la carpeta tedan las llaves y adios
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Everette

Stayed 1 night in May 2026

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