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Amarina Abu Soma Resort & Aquapark

5.0 star property

Photo gallery for Amarina Abu Soma Resort & Aquapark

Poolside bar
Creator video - submitted by Hotel Critic
Lobby
Terrace/patio
Front of property – evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$564
includes taxes & fees
25 Mar - 26 Mar

Explore the area

View map
Km. 8 Safaga Tourist Center, Abu Soma, Safaga, Red Sea Governorate
  • Place, Safaga Dock
    ‪13 min drive‬
  • Place, Big Dayz Water Sport Center
    ‪24 min drive‬
  • Place, Makadi Water World
    ‪30 min drive‬
  • Airport, Hurghada (HRG-Hurghada Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Double or Twin Room, Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double or Twin Room, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room, Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Double or Twin Room, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (Standard)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (Standard)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, Pool View

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double or Twin Room, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double or Twin Room, Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double or Twin Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room, Pool View

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Double or Twin Room, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Safaga

A luxury stay in Safaga awaits you at Amarina Abu Soma Resort & Aquapark. You'll be 22.2 km (13.8 mi) from Big Dayz Water Sport Center and 22.7 km (14.1 mi) from Makadi Water World. Highlights at this all-inclusive hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include massages along with access to the sauna. With 2 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach and enjoy the on-site free water park, gym and sauna. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Sights in the region of this 5-property class Safaga hotel include Ras Abu Soma Dive Site and Senzo Mall.

What's nearby

  • Safaga Dock - 13 min drive - 10.5 km
  • Big Dayz Water Sport Center - 24 min drive - 24.4 km
  • Makadi Water World - 30 min drive - 29.7 km
  • Senzo Mall - 41 min drive - 47.7 km
  • Hurghada Grand Aquarium - 46 min drive - 53.3 km

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 51 min drive

Restaurants

  • ‪Sobar - ‬19 min drive
  • ‪Kharamana - ‬22 min drive
  • ‪Amwaj Lobby - ‬5 min drive
  • ‪Amwaj Beach Bar - ‬6 min drive
  • ‪Sea Breeze Beach Bar - ‬20 min drive

About this property

Amarina Abu Soma Resort & Aquapark

Amarina Abu Soma Resort & Aquapark is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Amarina Abu Soma Resort & Aquapark, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a children's pool and a sauna. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Safaga hotel.

  • 392 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Amarina Abu Soma Resort & Aquapark offers 392 air-conditioned accommodations with minibars and a safe. 40-inch LCD televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. This Safaga hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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The price is NZ$259
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 10 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 4 restaurants
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle (return, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Amarina Abu Soma & Aquapark
Amarina Abu Soma Resort Aquapark
Amarina Abu Soma Resort & Aquapark Hotel
Amarina Abu Soma Resort & Aquapark Safaga
Amarina Abu Soma Resort Aquapark All inclusive
Amarina Abu Soma Resort & Aquapark Hotel Safaga

Frequently asked questions

What is the cancellation policy at Amarina Abu Soma Resort & Aquapark?

Amarina Abu Soma Resort & Aquapark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Amarina Abu Soma Resort & Aquapark?

As of 22 Mar 2026, prices found for a 1-night stay for 2 adults at Amarina Abu Soma Resort & Aquapark on 25 Mar 2026 start from NZ$564, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Amarina Abu Soma Resort & Aquapark?

Yep, Amarina Abu Soma Resort & Aquapark has a free self car park.

Are there any beaches close to Amarina Abu Soma Resort & Aquapark?

The closest beach to Amarina Abu Soma Resort & Aquapark is Mahmya (42.8 km).

Is there a spa on site at Amarina Abu Soma Resort & Aquapark?

Yep, there is an onsite spa at Amarina Abu Soma Resort & Aquapark. It has a steam room and a sauna. You'll enjoy services like massages.

Does Amarina Abu Soma Resort & Aquapark have a pool?

Amarina Abu Soma Resort & Aquapark has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Amarina Abu Soma Resort & Aquapark have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Amarina Abu Soma Resort & Aquapark?

Amarina Abu Soma Resort & Aquapark features a private beach, 2 poolside bars and 5 outdoor pools.

Is Amarina Abu Soma Resort & Aquapark family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Amarina Abu Soma Resort & Aquapark is a hit with families.

Is there a free airport shuttle available at Amarina Abu Soma Resort & Aquapark?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Amarina Abu Soma Resort & Aquapark?

Relax with a coldie at the 2 poolside bars or 10 lounge bars, and grab a meal at Amarina Abu Soma Resort & Aquapark's 4 restaurants.

What time are check-in & check-out at Amarina Abu Soma Resort & Aquapark?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Amarina Abu Soma Resort & Aquapark?

No, pets are not allowed.

Amarina Abu Soma Resort & Aquapark Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 104 reviews
Rating 8 - Good. 31 out of 104 reviews
Rating 6 - Okay. 7 out of 104 reviews
Rating 4 - Poor. 1 out of 104 reviews
Rating 2 - Terrible. 4 out of 104 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ashraf

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dive shop on site. Beautiful green areas. Very good hospitality. No house reef. No snorkeling ( boats in and out from marina ) -no snorkeling allowed off shore. Another resort 4 resorts south has a house reef. Excellent ORCA dive shop. Booked all inclusive. Likely too much food :) would definetly stay there again
Stayed 3 nights in Nov 2025

4/10 Poor

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and really kind staff but other than that very dissapointing. Should definitely not be classed as a 5 star hotel. We found the whole lobby area always had a smell of vomit. The food was horrendous, even when trying the bookable a la carte restaurants the quality was questionable. The food resulted in me being quite sick for the holiday. The drinks available at the bar seemed to be very watered down and not good quality. If you want a fresh orange juice with your breakfast theres an additonal $2 charge, iced coffees were also $2. The room was large and spacious but the air con wasnt great, the fridge did not work properly. Which when considering its nearly 40 degrees its not great. The wifi was awful and the TV had no channels you could watch and no way of connecting to it. The hairdryer did not work and the bathroom would sometimes smell very strongly of sewage. Though the pools were really nice, being constantly hassled while youre trying to relax ruins it. from photographers, camel rides, boat trips and other excursions, massages or spa visits. You would get bothered several times a day, even after telling them no multiple times the day before. The sauna within the hotel complex isnt available for guest use unless you want to pay $100 for a massage. The one redeeming factor was the beach which although rocky at first was beautiful with warm waters and lots of fish to see with a snorkel.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique thing was the staff and the service they provided to us or any other guest. They were very friendly and professional.I will revisit this hotel again. It was unforgetable vacation.
Stayed 4 nights in Jul 2025

8/10 Good

Olla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
في المجمل المكان جميل وهادئ البحر استثنائي رائع والاكل ممتاز المشكله سباكه الغرفه مش تمام وبطئ في الاستجابه من الاستقبال للشكاوي
Stayed 6 nights in Jul 2025

10/10 Excellent

Samer, Cairo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay at Amarina Abu Soma
Stayed 1 night in Jul 2025

10/10 Excellent

Ossama

Stayed 4 nights in Jun 2025

10/10 Excellent

Abdelrahman, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. Hospitality, room services and all the staff were incredible. The food was very good. Really, we loved it
Stayed 4 nights in Jun 2025

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Amarina Soma Bay
Stayed 4 nights in Jun 2025

6/10 Okay

Walid

Travelled with partner
Liked: Cleanliness, property conditions & facilities
everything went well in this resort clean good food and the pool are very nice but there is one accident happen. I will never forget it on the 22 May. They told her they’re gonna have a party in the disco area down. It’s a close area look like a club it was nice every residence went there to enjoy and dance and they bring a dancer and some Brazilian group and for all of a sudden some guys like six or seven guys come nobody know them and they just sit in the table they come from the back door and the employees of the hotel start to act they like own the place they start to bring them alcohol and fruits and anything they need and it was very weird situation and then later the dance start dancing and then they act very weird and drunk and before it’s finished for dance one of them call her and tell her can you go and start talking with the girls and the women to show them how to dance and the main reason of this they just wanna keep looking to girls and women there dancing and they keep laughing and looking into women. It was very weird unprofessional situation. I will never come back here ever again.
Stayed 9 nights in May 2025

10/10 Excellent

ASAD

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Bassem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Helpful staff
Stayed 3 nights in Mar 2025

6/10 Okay

Ahmed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
quality of food very poor for 5 star hotel all of others very good reception botros he is very kindly man and helpful only worst thing is food very low quality
Stayed 2 nights in Feb 2025

10/10 Excellent

Binaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Binaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Amarina Abu Soma, the assets of the hotel is its staff. I would like to specifically thank the hotel manager for the improvements of the service and standard of the hotel. Mr. Ahmed went above and beyond to make sure me and my family ( 10 members) have a great time. Housekeeping ( Mohamed) and kitchen staff went extra miles to make sure your needs are met. Reception staff were superb dealing with our requests, thank you Mohamed and Maryam, you were the best. Special thanks to Mr. Marcos taking a very good care of my kids and making them try new food. Abdullah is one of the best gardeners, we love you so much.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best stay ever! I highly recommend this hotel to everyone! Especially for people with kids, not for those who want to party all night long. The area is not huge, but enough for evening walks and for all activities. The staff is soo nice, especially Ahmed from reception. He helped with every single thing right away! Cleaning crew, waiters, and animation team-all work so hard and are doing great job every day. The beach is beautiful and clean with spectacular view of the mountains! The property has four restaurants, water park for kids and adults, and performances every evening. We had a blast, and we will definitely will be back to this place again!
Stayed 12 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, highly recommend this hotel.

Great food and good variety. Friendly, professional and hard working staff. The room was big and comfortable. Easy beach access with a beach bar and snacks bar.
Stayed 7 nights in Oct 2024

10/10 Excellent

Wael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Amarina Soma Bay, which truly exceeded my expectations in every aspect. From the moment I arrived, the experience was seamless thanks to Maged and Ahmed Nafae at the front desk, who made the check-in process smooth and incredibly welcoming. Their professionalism and warmth set a positive tone for my entire visit. During my stay, Takadom from housekeeping ensured my room was not only spotless every day but also meticulously organized. Their attention to detail did not go unnoticed and added significantly to my comfort. Nour, the bellman, was consistently efficient and helpful, always ready with a smile and willing to assist with any requests or inquiries I had. Dining at the hotel was a delight, thanks to Mohamed in the restaurant. His excellent service and the delicious food he served were standout features of my stay. The restaurant’s menu offered a variety of high-quality dishes, making each meal a memorable experience. Additionally, the hotel’s overall cleanliness and the quality of its facilities were top-notch. The attention given to maintaining the property contributed greatly to the overall enjoyment of my stay. The combination of exceptional service, immaculate surroundings, and delectable dining makes Amarina Soma Bay a standout choice. I highly recommend this hotel to anyone seeking a luxurious and well-rounded experience in Soma Bay. The dedication of the staff and the high standards of the hotel make it
Stayed 3 nights in Aug 2024

10/10 Excellent

atef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place,i like the pools and the aquapark. the staff are very helpful and professional, specially Mr. Mohamed Ramadan in the reception. I highly recommended this place for families, kids and adults will enjoy.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. The entertainment is excellent. There's always something to do and the staff is more than willing to help. But the place is getting old and it's starting to show, perhaps a bit of a renovation would greatly help the appeal. Beach, Aqua park, dancing, endless buffets, great restaurants and great shows every night. As well as free drinks and oduvres with the all-inclusive package. But beware of the staff selling packages around the pool like safari and boat entertainment. Go outside to the market there's a travel office that will sell it to you for half the price. Coming back next year for sure.
Stayed 7 nights in Aug 2024

10/10 Excellent

Philippe Lowis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Mr Remon , Maged , at the reception were doing their best to help and make our vacation memorable and happy , the restaurant team are amazing , clean and the food is of a great variety. Beach is amazing, clean water , and great beach bar.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nafeesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A* the most amazing hotel and staff.

What an amazing hotel and hoghly recommnded. We originally booked into Eagle Paradise which is a 0 never stat or book there. In middle of night we came here and the staff were absolutly amazing and went out their way to show us rooms and to ensure we had interconnecting rooms with our children. From the next day the staff knew our scenario and took extra care to make our staf as confortable as possible. The director of the hotel who we bumped into and just got talking took his time to know us and throughout the stay everytime shook our hands and made the effort to say hello which shows that from the top up the personal touch is beyond A*. Kitchen staff get to know their guests and so do lifeguards, securtiy etc. Food selection was amazing and rooms very confortable . This is by far one best hotels i stayed in and the most amazing team ive met and wish them all the best. A really big thank you to all of you.
Stayed 6 nights in Aug 2024

10/10 Excellent

Keroles

Stayed 5 nights in Jul 2024

2/10 Terrible

Alberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made a reservation and made a mistake with the days, I cancelled it right away but hotel didn’t want to refund me my money, I had to pay again. Not happy. Last time I stay here
Stayed 1 night in Jul 2024

10/10 Excellent

essam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍
Stayed 2 nights in Jul 2024

2/10 Terrible

Alberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made a reservation, I called to cancel it immediately and Hotel hasn't been able to cancel it. Staff say there is no charge and expedia says tve hotel charged me. Im so upset with the hotel
Stayed 1 night in Jul 2024