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SUNRISE Aqua Joy Resort - All inclusive

Property class: 4

Photo gallery for SUNRISE Aqua Joy Resort - All inclusive

A swimming pool with thatched umbrellas, palm trees, and lounge chairs.
A restaurant with outdoor seating overlooking a pool, featuring stone flooring and white furniture.
A spacious lobby with multiple seating areas, including round tables and sofas, and large pillars.
A modern hotel with a stone archway entrance, a rooftop terrace, and a well-lit lobby area.
A beach with clear blue water, a pier with thatched-roof structures, and a sandy shore.

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Breakfast included
  • All-inclusive
  • Spa
  • Free Wi-Fi
The current price is NZ$445
includes taxes & fees
15 Sept - 16 Sept

Explore the area

View map
Elmamsha, Hurghada, Hurghada
  • Place, beach near Al Mamsha El Seyahi
    ‪9 min walk‬
  • Place, beach near Continental Hotel Marina
    ‪10 min walk‬
  • Place, Hurghada Museum
    ‪12 min walk‬
  • Airport, Hurghada (HRG-Hurghada Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room

A hotel room with two beds, a desk, a television, and a coffee maker.

Standard Room

7.0 out of 10
Good
(11 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mega Family Room

A hotel room with a bed, a sofa, a small table, and a balcony with a railing.

Mega Family Room

  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Swim Up Room (Adult Only +16)

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a view of a pool area.

Swim Up Room (Adult Only +16)

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room Pool or Partial Sea View

A hotel room with two beds, a desk, a television, and a coffee maker.

Standard Room Pool or Partial Sea View

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Bunk Bed Room

A hotel room with a bunk bed, a desk with a chair, a mirror, and a fruit basket on the desk.

Family Bunk Bed Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Jacuzzi Suite

A hotel room with a bed, bedside table, and a desk with a chair.

Family Jacuzzi Suite

  • Partial sea view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room Sea View

A hotel room with a bed, desk, and a balcony with outdoor furniture.

Standard Room Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A modern hotel room with a large bed, a desk with a mirror, a flat-screen TV, and a view of the city through large windows.

Superior Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Pool View

A modern hotel room with a large bed, a desk with a mirror, a flat-screen TV, and a view of the city through large windows.

Superior Room, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

About the area

Hurghada

An all-inclusive stay in Hurghada awaits you at SUNRISE Aqua Joy Resort - All inclusive. Within just a 15-minute stroll, you'll find Red Sea and Hurghada Museum. Highlights at this beachfront property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Swan can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Heliodoro, serves international cuisine. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. .Within a 15-minute drive of this 4-property class Al Mamsha El Seyahi property, attractions include Marina Hurghada and Desert Rose Aqua Park.
View more Resorts in HurghadaOpens in a new window

What's nearby

  • beach near New Town - 7 min walk - 0.6 km
  • beach near Al Mamsha El Seyahi - 9 min walk - 0.8 km
  • beach near Continental Hotel Marina - 10 min walk - 0.9 km
  • Hurghada Museum - 12 min walk - 1.0 km
  • beach near Touristic Villages - 17 min walk - 1.5 km

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 9 min drive

Restaurants

  • ‪Aero Cafe - ‬9 min drive
  • ‪Las Vegas - ‬9 min drive
  • ‪Alfredo - ‬5 min drive
  • ‪FARSHA - ‬10 min drive
  • ‪Burger King - ‬10 min drive

About this property

SUNRISE Aqua Joy Resort - All inclusive

SUNRISE Aqua Joy Resort - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At SUNRISE Aqua Joy Resort - All inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 4-star Hurghada property.

  • 476 guestrooms or units
  • 7 dining venues
  • 7 bars or lounges
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
  • Bar by the pool
SUNRISE Aqua Joy Resort - All inclusive offers 476 air-conditioned accommodations with fireplaces and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Hurghada property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Swan. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.4 out of 5, Excellent, 742 reviews
The price is NZ$513
includes taxes & fees
17 Sept - 18 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico
  • El Marsa
  • Gamila
  • Heliodoro
  • Manzoku

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per child: USD 70 (from 4 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per child: USD 90 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SUNRISE Aqua Joy Resort
Aqua Joy Resort by SUNRISE

Frequently asked questions

What is the cancellation policy at SUNRISE Aqua Joy Resort - All inclusive?

SUNRISE Aqua Joy Resort - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SUNRISE Aqua Joy Resort - All inclusive?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at SUNRISE Aqua Joy Resort - All inclusive on 15 Sept 2026 start from NZ$445, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SUNRISE Aqua Joy Resort - All inclusive?

The closest beach to SUNRISE Aqua Joy Resort - All inclusive is Mahmya (13.6 km).

Is there a spa on site at SUNRISE Aqua Joy Resort - All inclusive?

Yep, Swan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does SUNRISE Aqua Joy Resort - All inclusive have a pool?

SUNRISE Aqua Joy Resort - All inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 6:00 PM.

Does SUNRISE Aqua Joy Resort - All inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SUNRISE Aqua Joy Resort - All inclusive?

SUNRISE Aqua Joy Resort - All inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and fireplaces.

What makes SUNRISE Aqua Joy Resort - All inclusive a romantic place to stay?

A hot tub and a private beach, as well as fireplaces in the guestrooms, all help set the scene for a romantic weekend at SUNRISE Aqua Joy Resort - All inclusive.

Is SUNRISE Aqua Joy Resort - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that SUNRISE Aqua Joy Resort - All inclusive is a hit with families.

Does SUNRISE Aqua Joy Resort - All inclusive serve breakfast?

Yep, free buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at SUNRISE Aqua Joy Resort - All inclusive?

No, SUNRISE Aqua Joy Resort - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at SUNRISE Aqua Joy Resort - All inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at SUNRISE Aqua Joy Resort - All inclusive?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at SUNRISE Aqua Joy Resort - All inclusive?

No, pets are not allowed.

SUNRISE Aqua Joy Resort - All inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 193 reviews
Rating 8 - Good. 55 out of 193 reviews
Rating 6 - Okay. 28 out of 193 reviews
Rating 4 - Poor. 8 out of 193 reviews
Rating 2 - Terrible. 20 out of 193 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mohamed Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We has good Times. The staff was helpfull and the food was good. The rooms were just ok.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Farah

Liked: Cleanliness, amenities
The room and the furniture were worn, but the cleaning was very good. The food was really good – all meals were good with delicious food. Every day there were new and different dishes. The swimming pool was really good, perhaps with a small downside regarding the beach, which was very small. The hotel itself, the lounge, and the restaurant were quite nice. We had a fantastic holiday.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Sanjeewa

Liked: Staff & service, property conditions & facilities, room comfort

Absolutely wonderful hotel

Great hotel. Great staff
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay

Perfect!!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, property conditions & facilities
super hotel
Stayed 8 nights in Mar 2023
Verified review

10/10 Excellent

hala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist karem and mahmoud are so helpful and supportive would like to thanks all the staff
Stayed 11 nights in Aug 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a swim up room which was great, it was like having our own private pool at times! The food was lovely, a great selection including great eggs made to order for breakfast. The staff were all very friendly and made sure we had everything we needed, a special shout out to the cleaner Ahmed and Hamada from the dining team who were both great!
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family hotel

Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Shareef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff. Welcoming to all...

The staff are 100% on point!
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Dr. Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 9 nights in Oct 2025
Verified review

10/10 Excellent

Sonika

Liked: Cleanliness, amenities, property conditions & facilities
We had a problem in the beginning while taking a flight the hotel said they don’t have our booking and gave us a little hard time awaiting the same but later we enjoined the place. Hotel should organize shuttles as getting uber is very inconvenient and pricey
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Robert

Fun
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

DOMENICO

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations!! Very happy with the experience will recommend
Stayed 8 nights in Mar 2024
Verified review

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff
Stayed 5 nights in Jul 2023
Verified review

8/10 Good

Abdelrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!
Stayed 4 nights in Aug 2023
Verified review

2/10 Terrible

GUSTAVO A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful! We had a leak for 8 days and it was never repaired, they preferred to turn off the AC
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Andrei-Vasile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were amazing, awesome, kind and patient people, they were always smiling and all the time happy to help. If I could come again in Egypt, I would definitely chose Sunrise Aqua Joy again! The staff priority was our comfort and well being, I am really impressed about that. I leave the resort yesterday but I already miss those people and that place. Thank them for everything! God bless them all! ❤️
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

s

Liked: Cleanliness, staff & service, amenities
The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)
Stayed 5 nights in Mar 2024
Verified review

6/10 Okay

Esther Oluwabusola

Room were a little old fashioned, not much to do around the area. Inappropriate entertainment some days especially when kids were watching. Very expensive and frankly extortionate prices for simple pamper treatments.
Stayed 7 nights in Dec 2024
Verified review

6/10 Okay

ibrahim

Disliked: Staff & service
No parking, bad bathroom
Verified review

2/10 Terrible

Hossam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was extremely noisy from 9am throughout the day due to ongoing construction work. Builders were cutting tiles with loud machines, using a digger, and creating a lot of dust and strong burning smells from the tile cutting. It was impossible to relax or enjoy the stay. The room was very poor for the price we paid. We previously stayed at Alibaba Hotel, which was cheaper, had much larger and more modern rooms, bigger swimming pools, and a huge aqua park. Compared to that, this hotel offers very poor value for money. On top of this, I made a small mistake with my reservation, and the reservation manager, Ahmed Bakry, charged me $120. He showed no willingness to help or find a solution, so I lost $120 for nothing. Overall, I am very disappointed with my experience. I will never return to this hotel and do not recommend it to anyone.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Marcelo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Branda Shadya

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

they tend to pay lip service

I returned to this hotel for the second time, expecting to enjoy the same quality of service I experienced during my first stay. Unfortunately, this time was a disaster. A very important bracelet was stolen from my room, and the hotel’s response was completely unacceptable. Instead of taking the situation seriously, they insinuated that I was lying and pretended to investigate, but it was clear they were just trying to placate me. Their sole intention was to calm me down to avoid a scandal or a bad review, as they knew exactly what they were doing. There were no consequences for the person involved. To add to this, their safe was not working, even though I had reported the issue multiple times. When we returned from breakfast, the cleaning staff was still in our room, and there were two €5 bills together on the table that the staff member noticed, telling me I had forgotten them there. Later, when I filed my complaint, he supposedly told the manager that he found the money under the bed, trying to distance himself from it and portray himself as someone decent. When we realized that my bracelet had disappeared, knowing that it had always been placed in the same spot, we also noticed that my friend’s bag had been opened. Luckily for them, we didn’t know exactly how much money was inside, which prevented an even worse situation. Fortunately, not all people are bad, and some employees couldn’t believe what was happening…
Stayed 7 nights in Sep 2024

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