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Santa Smart Hotel

3.0 star property

Photo gallery for Santa Smart Hotel

A spacious dining area with a wooden table and chairs, a sofa with cushions, and large windows offering a view of greenery.
A rustic room with a hanging chair, a wooden bench, and a stone wall.
A room with a massage chair, a sofa with floral cushions, large windows, and a wooden ceiling.
A traditional building with a brick facade, a wooden balcony, and a blue and white entrance.
A spacious room with wooden flooring, a large window, a wooden table, and a cabinet.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Av. Luís Massa, 1198, Ilhabela, Sao Paulo, 11630-000
  • Place, Yacht Club Santos
    ‪2 min walk‬
  • Place, Praia do Sino
    ‪3 min walk‬
  • Place, Yacht Club de Ilhabela
    ‪16 min walk‬

Room options

View all photos for Standard Twin Room

A bedroom with a bed, a red blanket, a wooden staircase, and a window with curtains.

Standard Twin Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Comfort Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite

A bedroom with a wooden headboard, a bed with white linens, a bedside table with a lamp, and a window with curtains.

Family Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a bed, a TV, a window with curtains, a wooden headboard, and a view of the outside.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Exclusive Room

A bedroom with a bed, a chair, a TV, and a mirror.

Exclusive Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

A bedroom with a bed, a television, a small table, and a chair.

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room Standard

Minibar, travel cot, free WiFi, bed sheets

Room Standard

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room Luxury

Minibar, travel cot, free WiFi, bed sheets

Room Luxury

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room Deluxe

Minibar, travel cot, free WiFi, bed sheets

Room Deluxe

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

About the area

Ilhabela

A family-friendly stay in Ilhabela awaits you at Santa Smart Hotel. Within a 10-minute stroll you'll find Santa Tereza Beach and Siriuba Beach within a 30-minute walk. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and spa services. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Santa Tereza hotel include Saco da Capela Beach and Cabras Island.

What's nearby

  • Yacht Club Santos - 2 min walk - 0.2 km
  • Praia do Sino - 3 min walk - 0.3 km
  • Santa Tereza Beach - 11 min walk - 1.0 km
  • Yacht Club de Ilhabela - 16 min walk - 1.4 km
  • Saco da Capela Beach - 5 min drive - 2.8 km

Restaurants

  • ‪Makai - ‬17 min walk
  • ‪Cervejaria Caiçara - ‬18 min walk
  • ‪Manjericão - ‬14 min walk
  • ‪Pescadora Cozinha do Mar - ‬8 min walk
  • ‪Moça Bonita - ‬17 min walk

About this property

Santa Smart Hotel

Santa Smart Hotel offers its guests an outdoor pool and a children's pool. You can enjoy a drink at the pool bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a library, and an arcade/games room are also featured at the family-friendly Santa Smart Hotel. Free self parking is available.

This 3-star Ilhabela hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 2 levels
  • Built in 2002
  • Buffet breakfast (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Storage area for luggage
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Television in lobby
  • No smoking on site
  • 1 conference room
  • Bar by the pool
Santa Smart Hotel offers 18 air-conditioned accommodations with minibars and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8 AM to 10:00 AM
  • A poolside bar

Things to do

  • Arcade/game room
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Travel cot

Conveniences

  • Luggage storage
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In a state park
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Comprehensive food waste policy
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • Pets: BRL 150.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

VELINN Caravela Hotel Santa Tereza Ilhabela
VELINN Caravela Santa Tereza Ilhabela
VELINN Caravela Santa Tereza
Velinn Hotel Santa Tereza
Velinn Santa Tereza Ilhabela
VELINN Pousada Santa Tereza Hotel
VELINN Caravela Hotel Santa Tereza
VELINN Pousada Santa Tereza Ilhabela
VELINN Pousada Santa Tereza Hotel Ilhabela

Frequently asked questions

What is the cancellation policy at Santa Smart Hotel?

Santa Smart Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Santa Smart Hotel?

Yep, Santa Smart Hotel has a free self car park.

Are there any beaches close to Santa Smart Hotel?

Yep, Santa Smart Hotel is a short 18-minute walk from Vila Beach. Fun beach activities include scuba diving. You can also find boat tours.

Is there a spa on site at Santa Smart Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Santa Smart Hotel have a pool?

Santa Smart Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Santa Smart Hotel family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as travel cots in the guestrooms, it's no surprise that Santa Smart Hotel is a hit with families.

Does Santa Smart Hotel serve breakfast?

Yeah, complimentary buffet breakfast is served daily between 8 AM and 10:00 AM.

Is there a free airport shuttle available at Santa Smart Hotel?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Santa Smart Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Santa Smart Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 9 out of 76 reviews
Rating 4 - Poor. 7 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

ALEXANDRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficamos no quarto standart. O banheiro estava cheirando esgoto (não era cheiro de banheiro sujo). A torneira da pia está mal posicionada e a água escapa para os lados e molha o banheiro. O colchão é mole demais (parecia que o forro está solto) e o lençol não parava no lugar. O buffet do café tinha moscas demais, o que me incomodou um pouco.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito bom. Acomodações dentro do esperado. Funcionários muito educados e atenciosos. Piscina muito boa e limpa. Estacionamento um pouco apertado. Excelente custo benefício. Recomendo!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities
Lugar maravilhoso, muito confortável. Hotel fica pertinho da Vila de Ilha Bela para passear. Café dá manhã ótimo.. equipe muito atenciosa
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Camila

Liked: Cleanliness, staff & service
Limpeza
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Lucas

A pousada é bem localizada próxima à Vila (centro histórico), porém precisa desesperadamente de uma reforma e melhor gerenciamento. No meu quarto não tinha toalha para tomarmos banho e só recebemos no dia seguinte, ou seja, no primeiro dia ou eu me secava com uma toalha de rosto ou usava a mesma que a minha esposa. O quarto também é velho, o banheiro minúsculo e ambos precisam de (bastante) manutenção. O café da manhã é ok, sem muitas opções de comida e ainda parece que é contado… nos 5 dias que fiquei hospedado não consegui comer um pão de queijo sequer, pois sempre acabava, demoravam pra repor, e quando repunham não passava de 6 unidades (aí ia alguém mais rápido e pegava tudo).
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

PATRÍCIA C

Disliked: Amenities
Quarto muito ruim . Não reflete as fotos . Chuveiro caia pouca água , quarto pequeno , mobília bem antiga , não tem o mínimo de conforto . Café da manhã razoável , bem simples . Não vale o custo benefício .
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e gostosa

Pousada simples, com cara de praia. Uma piscina grande, ensolarada o dia todo. Quartos gostosos ( precisam de um pouquinho de manutenção. As portas do armário não paravam fechadas). Café da manhã simples mas muito bom!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Claudio

Liked: Cleanliness, staff & service
No café da manhã, falta queijo branco e suco de laranja. Na piscina falta o último degrau da escada, o que dificulta aos idosos sairem dela.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia maravilhosa

Estadia incrivel. Quarto bem espaçoso e café da manhã com varias opções. Piscina bem cuidada e bastante espaço de estacionamento. Um bela sinuca e um lounge super confortável para fechar a noite.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour visiter Ilhabela

Accueil sympathique. Très belle chambre, confortable. Le petit déjeuner très varié et très bon.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Bete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A área de estacionamento precisa ser melhorada. pouco espaço para manobras.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Ana Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pousada confortável e com time atencioso

Café da manhã gostoso, quarto confortável e espaçoso
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Murilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ideal para quem quer algo bom e confortável porém não quer usar a estrutura do local. Ponto positivo a equipe de funcionários são atenciosos
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Mirlene

Disliked: Cleanliness, property conditions & facilities, room comfort
O quarto é bem pequeno e bem velho ,cheira mofo,cama pequena e desconfortável,armário muito sujo,banheiro super apertado e tem aquele esquema de banheiro e chuveiro junto isso é bem antigo,terrível pra pessoa que tem alguma deficiência.nas fotos está muito direferente,café da manhã bem simples.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volto mais vezes

Foi uma experiência maravilhosa, excelente atendimento das moças da recepção! Só não gostei da porta do banheiro que é de vidro e tem insulfilme mas não esconde nada, se for viagem com amigos assim como fiz, isso pode deixar desconfortável. Café da manhã delicioso. Eu volto com certeza.
Stayed 3 nights in Jan 2024
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Não vale o que cobra

A pousada é muito bem localizada, devido aos quartos todos ficarem de frente para a piscina e a extrema falta de educação de alguns hóspedes, fica muito barulho. O quarto estava com a cama quebrada e com cheiro de urina, o guarda roupas acomoda as roupas somente de uma pessoa, café da manhã muito fraco
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Check-In confuso, houve demora no reconhecimento ou no processamento da reserva. Café, ok, mas no segundo de dois dias de estadia faltaram itens básicos como queijo, opções de suco, melhor capacitação do atendimento. Check-out, confuso também, não havia staff para recebimento das chaves.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente! Adoramos ficar hospedados no local.
Stayed 2 nights in Apr 2023
Verified review

4/10 Poor

monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custo benefício ruim

Muito velho é muito simples. Box do banheiro não cabia meu marido. Cama ruim . Café bom . Local bom . Mas precisa de um reforma. Sugestão: mudar o restaurante para cima onde tem a sala de jogos. Vai dar um upgrade maravilhoso. A vista e privilegiada nesse ambiente e fica as moscas . Ninguém usa .
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities

Nível médio

O colchão era péssimo precisa ser trocado com urgência dormimos num buraco do que restou da espuma . Outra coisa que não gostei as toalhas não são trocadas diariamente. De resto o atendimento é excelente o café da manhã e bom. Localização boa. Lugar sossegado
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima tirando a chuva
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

NÃO INDICO

Razoável
Stayed 3 nights in Nov 2021
Verified review

8/10 Good

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
Ótima localização, tamanho de quarto e banheiro bons. Entretanto, as portas das duas partes do banheiro são em vidro, o que favorece com que entre a claridade no quarto com o nascer do sol. Senti cheiro de mofo no quarto.
Stayed 4 nights in Oct 2021
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um lugar maravilhoso eu e meu esposo fomos muito bem atendidos e cuidados amei, irei voltar futuramente.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel, confortável e agradável

Adorei, voltaria com certeza!! Fui eu meu noivo e nossa cachorrinha e foi tudo ótimo!
Stayed 3 nights in Oct 2021