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Cana Brava All Inclusive Resort

4.0 star property
Family-friendly beachfront location with 3 outdoor pools

Photo gallery for Cana Brava All Inclusive Resort

3 outdoor pools, free pool cabanas, pool umbrellas
Apartamento Luxo Adaptado
3 outdoor pools, free pool cabanas, pool umbrellas
Children’s activities
3 restaurants, breakfast, lunch, dinner served; Brazilian cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • 24/7 front desk
  • Spa
  • Room service
  • Breakfast included
The current price is NZ$805
includes taxes & fees
19 Nov - 20 Nov

Explore the area

View map
Rodovia Ilheus - Canavieiras, Km 24, Olivenca, Ilhéus, BA, 45650-000
  • Place, Jairi Beach
    ‪2 min drive‬
  • Place, Acuipe Beach
    ‪8 min drive‬
  • Place, Milionarios Beach
    ‪18 min drive‬
  • Airport, Ilhéus Airport (IOS)
    ‪26 min drive‬

Room options

View all photos for Suite with Living area

1 bedroom, minibar, in-room safe, blackout curtains

Suite with Living area

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4

View all photos for Chale Luxo

1 bedroom, minibar, in-room safe, blackout curtains

Chale Luxo

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Apartamento Luxo

Apartamento Luxo

Apartamento Luxo

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Suíte Family

1 bedroom, minibar, in-room safe, blackout curtains

Suíte Family

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Apartamento Luxo Quíntuplo

Apartamento Luxo Quíntuplo

Apartamento Luxo Quíntuplo

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 37 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Villa Premium

Villa Premium | In-room dining

Villa Premium

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 1 bedroom
  • Partial lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Chalet Deluxe with Garden View

1 bedroom, minibar, in-room safe, blackout curtains

Chalet Deluxe with Garden View

  • 31 sq m
  • Sleeps 4

View all photos for Chalé Temático Galinha Pìntadinha

Chalé Temático Galinha Pìntadinha

Chalé Temático Galinha Pìntadinha

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Minibar
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Apartamento Luxo Adaptado

Apartamento Luxo Adaptado

Apartamento Luxo Adaptado

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Handicapped Room with Garden View

1 bedroom, minibar, in-room safe, blackout curtains

Handicapped Room with Garden View

  • 31 sq m
  • Sleeps 4

View all photos for Chalet

1 bedroom, minibar, in-room safe, blackout curtains

Chalet

  • 31 sq m
  • Sleeps 4

View all photos for Room Superior with Balcony

1 bedroom, minibar, in-room safe, blackout curtains

Room Superior with Balcony

  • 23 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe

1 bedroom, minibar, in-room safe, blackout curtains

Family Room -5 guests- Deluxe

  • 31 sq m
  • Sleeps 5

View all photos for Villa Premium with Garden View

1 bedroom, minibar, in-room safe, blackout curtains

Villa Premium with Garden View

  • 34 sq m
  • Sleeps 4

About the area

Ilhéus

An all-inclusive stay in Ilhéus awaits you at Cana Brava All Inclusive Resort. You'll be 1.9 km (1.2 mi) from Jairi Beach and 4.7 km (2.9 mi) from Praia de Sirihyba. Highlights at this beachfront property include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .The restaurant, Encontro das Aguas, serves Brazilian cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free kids' club and gym. Other amenities include free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Olivenca property include Milagres Beach and Batuba Beach.

What's nearby

  • Jairi Beach - 2 min drive - 2.3 km
  • Batuba Beach - 7 min drive - 7.5 km
  • Acuipe Beach - 8 min drive - 8.6 km
  • Milionarios Beach - 18 min drive - 19.8 km
  • North Beach - 35 min drive - 34.3 km

Getting around

  • Ilhéus Airport (IOS) - 35 min drive

Restaurants

  • ‪Pizzaria São Jorge - ‬5 min drive
  • ‪Confeitaria Tororomba - ‬4 min walk
  • ‪Peixaria Zena - ‬6 min drive
  • ‪Oliitalia - ‬6 min drive
  • ‪GK - ‬5 min drive

About this property

Cana Brava All Inclusive Resort

Family-friendly beachfront location with 3 outdoor pools
Cana Brava All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Cana Brava All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 6 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this property measures 7707 square feet (716 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Cana Brava All Inclusive Resort. Self parking is free.

This Art Deco Ilhéus property is smoke free.

  • 174 guestrooms or units
  • 3 dining venues
  • 7 bars by the pool
  • 6 bars or lounges
  • 7707 sq ft of conference space
  • 716 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • No smoking on site
Cana Brava All Inclusive Resort offers 174 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Ilhéus property provides complimentary wireless Internet access. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include massages.

Similar properties

2 outdoor pools
Resort Tororomba
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.1 out of 5, Very good, 424 reviews
Resort Tororomba

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • 6 bars/lounges
  • 7 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Encontro das Aguas

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7,707 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • In-room massages
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift (single-level property)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cana Brava All Inclusive Resort
Cana Brava All Inclusive Resort Ilheus
Cana Brava Ilheus
Cana Brava Resort
Cana Brava All Inclusive Resort Ilheus, Brazil - Bahia
Cana Brava All Inclusive Ilheus
Cana Brava All Inclusive
Cana Brava Inclusive Inclusive
Cana Brava All Inclusive Resort Ilhéus
Cana Brava All Inclusive Resort All-inclusive property
Cana Brava All Inclusive Resort All-inclusive property Ilhéus

Frequently asked questions

What is the cancellation policy at Cana Brava All Inclusive Resort?

Cana Brava All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cana Brava All Inclusive Resort?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Cana Brava All Inclusive Resort on 19 Nov 2025 start from NZ$805.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cana Brava All Inclusive Resort?

Yep, Cana Brava All Inclusive Resort has a free self car park.

Are there any beaches close to Cana Brava All Inclusive Resort?

The closest beach to Cana Brava All Inclusive Resort is Jairi Beach (1.9 km).

Is there a spa on site at Cana Brava All Inclusive Resort?

Yep, there is an onsite spa at Cana Brava All Inclusive Resort. You'll enjoy services like massages.

Does Cana Brava All Inclusive Resort have a pool?

Cana Brava All Inclusive Resort has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Cana Brava All Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Cana Brava All Inclusive Resort?

Cana Brava All Inclusive Resort features 7 poolside bars, 3 outdoor pools and a full-service spa.

Is Cana Brava All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and baby baths in the guestrooms, it's no surprise that Cana Brava All Inclusive Resort is a hit with families.

Does Cana Brava All Inclusive Resort serve breakfast?

Yep, complimentary buffet brekkie is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Cana Brava All Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Cana Brava All Inclusive Resort?

Relax with a coldie at the 7 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Brazilian cuisine.

What time are check-in & check-out at Cana Brava All Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Cana Brava All Inclusive Resort?

No, pets are not allowed.

Cana Brava All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 180 reviews
Rating 8 - Good. 57 out of 180 reviews
Rating 6 - Okay. 31 out of 180 reviews
Rating 4 - Poor. 14 out of 180 reviews
Rating 2 - Terrible. 7 out of 180 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jaqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All the staff who were in charge of entertaining the kids were amazing. My daughters really loved them all ❤️
Stayed 5 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jul 2024

10/10 Excellent

Zulmira B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing time!

The place is amazing. The nature is present all aound the resort. The employees are so friendly, always with a big smile for us. The food are incredible delicious and a lot of options/ variety to our choice.
Stayed 5 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and relaxing location. A GREAT place for young families with fun facilities and very nice beach. Breakfast and lunches were good but the dinner time was very repetitive. Overall a good place ti stay
Stayed 4 nights in Mar 2020

4/10 Poor

Patricia, Brazik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Desapointing

The food was not good and the hotel was not clean. The Wifi was not working during our stay, just at the reception desk! I will not come back to this place.

10/10 Excellent

William

Stayed 4 nights in Aug 2025

10/10 Excellent

Raphael David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Excelente resort. Atendimento otimo. Recomendo.
Stayed 5 nights in Aug 2025

10/10 Excellent

Suzana R

Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Estivemos hospedados por alguns dias no hotel e, infelizmente, a experiência deixou a desejar em vários pontos. Apesar de ser um all inclusive, sentimos muita falta de opções infantis no almoço e jantar — o cardápio parecia não considerar que muitas famílias viajam com crianças. Outro ponto negativo foi a área das piscinas. Nenhuma delas é aquecida, o que compromete bastante o uso, principalmente em dias mais frios ou nublados. O quarto também teve seus problemas: ficamos sem água quente, e o serviço de arrumação se limitava apenas a esticar a cama, sem nenhuma limpeza
Stayed 5 nights in Jul 2025

4/10 Poor

LEOPOLDO

Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Banheiro vazando água e não resolveram durante a estadia. Falaram que ia resolver, que ia trocar de quarto e ninguém nunca concluía. Ficou só nas palavras. Interfone não funcionava. Tive quer ir na recepcão por dois dias para reabastecerem o frigobar com água, porque falavam que iam repor e nunca chegava ninguém. Na ultima vez disse q só ia para quarto quando agua estivesse lá.
Stayed 2 nights in Jun 2025

10/10 Excellent

EDGILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maravilhosa
Stayed 3 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surpreendente

Minha esposa é deficiente visual e ao chegar no quarto teria que subir um andar e ela comentou que gostaria que fosse em baixo. O carregador de malas willian escutou e relatou ao supervisor França imediatamente entrou em contato e nos transferiu a um chalé mais perto . Gostaria também de relatar sobre as refeições e os bares do resort. Além de excelente qualidade e atendimento, tem vários pontos de bares e refeições.A praia é ótima para caminhar.
Stayed 5 nights in May 2025

10/10 Excellent

Otávio

Stayed 5 nights in May 2025

10/10 Excellent

Oswaldo Nunes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resort agradável.

O resort é muito agradável e bem cuidado. O quarto é confortável e tem estrutura de lazer muito boa, comida boa com cardápio variados. O ruim é que as piscinas não são aquecidas, pois tem dias de chuvas que dariam pra aproveitar mais. Funcionários atenciosos... Tivemos um incidente de segurança, deixamos uma camiseta na espreguiçadeira em frente a piscina de borda infinita e quando voltamos ela não estava mais lá, reportei para o resort e nada de resolver.
Stayed 5 nights in May 2025

10/10 Excellent

Rinaldo Junqueira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Leticia Tenorio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo local

Foi ótima, boa estrutura para crianças. Achei o espaço fantástico e a equipe muito boa. Unico ponto é que meu cabelo voltou esverdeado da piscina e também senti que a comida apesar de muita variedade não tinha muito legume.
Stayed 4 nights in Apr 2025

4/10 Poor

Junio

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi maravilhosa nossa primeira vez nesse resort cana brava, a começar pela receptividade de todos os funcionários, o chalé, a limpeza, comida , tudo muito bom. Fomos só o casal, mas queremos voltar com todas a família, porque é um resort que proporciona diversão para adultos e crianças. E o mais legal é que, como estávamos comemorando bodas, o chalé foi decorado para a data especial.
Stayed 2 nights in Jan 2025

8/10 Good

Thales

Stayed 4 nights in Dec 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fuja do Cana Brava

Foi uma viagem em família, meus pais minha esposa e meu filho. Porem o resort pecou no atendimento. É pessimo. Ja fiquei em varios resorts no Brasil, mas o Cana Brava fez questão se ser o pior disparado no quesito atendimento. E quando digo a atendimento me refiro exclusivamente a recepção do hotel, tanto do checkin como principalmente do checkout. Infelizmente tive o desprazer de encerrar minha ferias sendo chamado de lado para “acertar” o almoço do ultimo dia visto que ao fazer o checkout vc nao pode mais utilizar nada do hotel. Ate entendo as regras do hotel, mas o que deixa mais chateado foi a falta de comunicação dos funcionários da recepção. No mesmo dia do checkout procurei a recepção e solicitei um late checkout porem fui infomado q nao seria possivel devido a grande ocupação do hotel, porem ao mesmo tempo solicitei se poderia almocar no hotel apos o checkout e fui informado que nao teria problema nenhum. Porem pra minha surpresa fui abordado na saida do hotel pois tinha q “acertar” o almoco de todos. Mais uma vez reitero que o atendimento de um resort “all inclusive” como o Cana Brava em que paguei mais de 3 mil por apenas um dia é péssimo, horrivel, lastimável. Ninguem informa nada, todos parecem perdidos e ser educação nenhuma. Podem ter certeza que o meu dinheiro eles nunca mais verão nem das pessoas que me perguntarem. Hotel precisa se modernizar urgentemente, quartos velhos e sem manutenção, banheiros sem barras de proteção, comida todos os dias tem o mesmo gost
Stayed 6 nights in Dec 2024

8/10 Good

Darlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Katia

Travelled with family
Liked: Cleanliness
A estadia foi mediana, muito intransigente na recepção, depois na próximas conversas com insistência melhora a comunicação, deve haver uma conversa e atenção mais cordial a um hóspede que não paga preço irrisório. A atende falou para eu deixar minhas malas e qualquer lugar na recepção, sendo que tinha uma sala de malas, eu vi e questionei, após isso colocou na sala. Tem marcas de bebidas , mas sempre acabava no bar da piscina, sempre tendo que ir em outro bar mais distante
Stayed 3 nights in Sep 2024