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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property
Hotel in Ilkley with 24-hour front desk and restaurant

Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Terrace/patio
Reception
Executive Room, 1 King Bed, Non Smoking
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly
The current price is NZ$122
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • Place, Ilkley Moor
  • Place, Ilkley Golf Club
    ‪4 min drive‬
  • Place, East Riddlesden Hall
    ‪18 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(21 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed)

7.6 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Ilkley

At The Craiglands Hotel, Sure Hotel Collection by Best Western you'll be within a 15-minute walk of The DalesWay and 2 km (1.3 mi) from Ilkley Pool and Lido. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include a conference centre, a snack bar/deli and laundry facilities. English breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM. .With a stay at this 3-property class Ilkley hotel, you'll be 13.3 km (8.3 mi) from Yorkshire Dales National Park.

What's nearby

  • The DalesWay - 11 min walk - 0.9 km
  • Ilkley Pool and Lido - 18 min walk - 1.6 km
  • Ilkley Golf Club - 4 min drive - 2.4 km
  • Bolton Priory - 11 min drive - 12.6 km
  • East Riddlesden Hall - 18 min drive - 19.4 km

Getting around

  • Ilkley Station - 12 min walk
  • Leeds (LBA-Leeds Bradford) - 16 min drive

Restaurants

  • ‪Bini Tap House - ‬14 min walk
  • ‪Friends of Ham (Ilkley) - ‬12 min walk
  • ‪Costa Coffee - ‬14 min walk
  • ‪Bettys Café Tea Rooms - ‬14 min walk
  • ‪Stef & Didi - ‬14 min walk

About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Hotel in Ilkley with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ilkley hotel.

  • 1 building
  • 1 floor
  • 62 guestrooms or units
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Exterior

Hollins Hall Hotel, Golf & Country Club

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.2 out of 5, Very good, 1,000 reviews
The price is NZ$150
includes taxes & fees
26 Oct - 27 Oct
Hollins Hall Hotel, Golf & Country Club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

Frequently asked questions

Is parking available at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Yep, The Craiglands Hotel, Sure Hotel Collection by Best Western has a free self car park.

How much does it cost to stay at The Craiglands Hotel, Sure Hotel Collection by Best Western?

As of 6 Oct 2025, prices found for a 1-night stay for 2 adults at The Craiglands Hotel, Sure Hotel Collection by Best Western on 12 Oct 2025 start from NZ$122.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Craiglands Hotel, Sure Hotel Collection by Best Western family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that The Craiglands Hotel, Sure Hotel Collection by Best Western is a hit with families.

Does The Craiglands Hotel, Sure Hotel Collection by Best Western serve breakfast?

Sure does, English breakfast is available weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Craiglands Hotel, Sure Hotel Collection by Best Western?

No, The Craiglands Hotel, Sure Hotel Collection by Best Western does not offer an airport shuttle service.

Is there a bar or restaurant at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Craiglands Hotel, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Reviews

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 131 out of 467 reviews
Rating 8 - Good. 162 out of 467 reviews
Rating 6 - Okay. 91 out of 467 reviews
Rating 4 - Poor. 59 out of 467 reviews
Rating 2 - Terrible. 24 out of 467 reviews

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels to stay in ilkley

Its a very good and pleasant hotel the rooms are very clean and tidy and well presented and i would recommend it to anyone wanting to stay in ilkley
Stayed 2 nights in Jun 2025

10/10 Excellent

Graham

Stayed 1 night in Jun 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and comfortable. The lady on reception was a little unhelpful but hey ho we all have bad days.
Stayed 1 night in Jun 2025

8/10 Good

Lucy

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

4/10 Poor

Craig

Disliked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Claire

Stayed 2 nights in May 2025

8/10 Good

A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet when we were there apart from noisy kitchen fans. Horrible car park, not sighnposted well from the road. Lift worked. Old building well adapted.
Stayed 1 night in May 2025

10/10 Excellent

Nigel

Stayed 1 night in May 2025

6/10 Okay

Jane

Liked: Cleanliness, property conditions & facilities, room comfort

Not dog friendly !

We changed our usual hotel in Ilkey due to the location of Craiglands between the moors and the town and the Best Western brand and as it stated dog friendly . The dog beds and the bottle of bubbly was a lovely touch , with a very comfy bed and great bathroom .However we felt 2nd class citizens just because of the dog . Signs on the towels asking us to use them for the use intended ! The room was long and dark and view of a pipe , mossy roof and brick wall . We had to leave the window open as the room was so hot and so was woken each morning by the kitchen extractor fan at 6-7 am . When we politely asked to move we were told there was no spaces in dog friendly rooms and they couldnt do anything about it. We would have checked out but the room was not refundable . When we saw an upgraded room it was like a different hotel . Meals/drinks had to be taken in a bar room and even when the big restaurant was closed for breakfasts we felt we were put in isolation in the bar on our own even thought the brasserie floor where everyone else was was hard and so easier to clean . No food available after 7.30 . It did feel like Marie Celeste and bars/reception had a intercom system if you needed a member of staff .Maybe no people in the bar due to the cost of drinks £16 a pint of beer and glass of wine . Unsure if we paid the same as other standard rooms but wasnt worth it ! Come on Best Western! Shame because the staff were lovely . I would add photos but this app wont let me .
Stayed 2 nights in May 2025

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Ross

Liked: Cleanliness, staff & service
Plenty of parking available. Sadly I was told that the restaurant was not open for two nights which wasn’t convenient.
Stayed 1 night in Apr 2025

10/10 Excellent

Antony

Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, room comfort

Great stay

Great stay with the most friendly courteous staff I have met in a hotel. Great warm welcome at reception and great service from the staff at dinner and breakfast. Room very clean and bed and pillows very comfortable. Breakfast very good with good choice. The hotel is old fashioned and has real character I would stay again and recommend
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel but family room is a bit cramped for a family of 4.
Stayed 1 night in Apr 2025

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

PHILIP

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. Location is good. Only problem was the planning of the room, there was hardly any space to move around the end of the bed to get to the wardrobe.
Stayed 2 nights in Apr 2025

8/10 Good

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Great stay. Room a little dated deco wise but bed very comfortable and bathroom adequate. Staff polite and very helpful. Breakfast was delicious
Stayed 1 night in Mar 2025

10/10 Excellent

Clive

Stayed 1 night in Mar 2025

6/10 Okay

Marie

Liked: Cleanliness, property conditions & facilities, room comfort

Not as welcoming as usual

The hotel is in a lovely spot in the town of Ilkley, although it is up a hill, almost a mile from the town centre. We have stayed at Best Western Hotels many times over the years and found that this one didn't meet the usual standards. After parking our car in the car park we were faced with a set of very steep steps to get us up to the road outside the hotel and then more steps up. On checking in, we were ignored by the first member of staff we saw, but after a while another member of staff came to our rescue and mentioned that younger woman was learning the ropes. Fair enough as we all have to learn, but the young member of staff could have said someone would be with us soon instead of just leaving us standing there. Our room, number 234, was up in the loft to the second floor, then down steps then immediately up another steep set of steps with our suitcases! We are both pensioners and not in the first flush of youth! The room was fine, but somewhat warm and we had to leave the window open each night to breathe. At reception, there were hardly any tourist leaflets (we were told they had been removed) and a street plan of Otley, not Ilkley. The staff member managed to find me one but the reception did not have any for the 3 days we stayed, just the Otley town plan! Not useful for their residents! The next day we couldn't access our room. Probably due to the learner on the first day as the key had been wiped. All those steps up and down twice at the end of a busy day!
Stayed 3 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate experience

Fantastic hotel. Great staff and service. Will definitely visit again.
Stayed 1 night in Mar 2025