8/10 Good
Steven
Travelled with family
26 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to everything we wanted to attend, but staff was lacking. Went to the hotel store for snacks both nights and had to wait for staff to help because instead of ringing up our food quickly, they had to go upstairs to help someone get into their room. Instead of taking 45 seconds to ring us up and let me tap my card, I waited for 10 minutes at the desk. On top of that, during check in the clerk was very rude and had attitude because I asked her/him (couldn’t tell) to repeat themselves because they mumbled their welcome to me and when I said “I’m sorry I couldn’t hear you,” they said “what do you need, sir?” with a very clear tone. No smile, no kindness, just a very uncomfortable “welcome” followed by inattentiveness when I tried to get snacks less than a minute later after they walked to the office and didn’t come back for several minutes even though I kept yelling “Hello? Can I get some assistance please?” Just not thrilled with the staff, but everything else was pleasant.
Steven
Stayed 2 nights in Sep 2025