Inezgane accommodation from NZ$129

When I arrived at the hotel I was allocated a ground floor room and the glass sliding doors onto the small balcony could not be locked. I advised the male receptionist that I could not stay in the room as it was not secure. He deemed indifferent to my concerns and said he was unable to allocate me another room as the hotel was full. He said he would get someone to look at the sliding doors. After 30 minutes no one had appeared. I returned to reception to be told that nothing could be done that evening. I advised the receptionist I would not be sleeping in a insecure ground floor room. 15 minutes later he returned and advised me the room 20 (2 doors down from my room) had miraculously become available. After posted a review of my treatment at reception on Hotel.com I moved into Room 20. The first thing that had struck me about both Room 18 and 20 was the level of noise coming from the pool area (Disco, Bingo etc). I was assured that the music would stop at 11pm. It didn’t stop until midnight every night. This was my fault had I done more research before booking I would have seen the review about “bring your EarPods if you want a decent sleep. The following morning the reception staff advised me I would be moved to a room on the 4th floor at no extra charge. I was very grateful. It was a nice room, safe but just as noisy as the others. Lesson learned read hotel reviews. This is a hotel for families with children and not for individuals looking for a quiet few days in the sun.

A total mixed bag! The good - the staff here are lovely, a specific shout out to the lovely man who looks after the pool and sports. He’s kind, friendly, fun and helpful to adults and engaging to kids. Location is good, it felt safe, quiet, and yet is walkable to all main amenities and if you don’t want to walk taxis are easily available The bad, which sadly outways the good- We had to change room due to balcony doors which didn’t lock (they must have known, the handle was hanging off!). We changed room and I found a massive pile of hair pulled from the plug hole and left in the side, yet I’d seen the cleaner cleaning the room The breakfast is sooooo poorly organised. There is cereal but no milk until you ask for it. It’s warm. Then you have to ask for a spoon. The hot drink machine is sporadic. Its opening times are 7-10am however you can arrive at 8.30 and no tables are laid, half the food isn’t out/ready. It felt like hard work Pool towels are ragged and frayed The pool is a real feature of the hotel, and lovely…..until it turned bright green and had floating mold in it. When I mentioned h the is to reception she twice denied it until another staff agreed with me. It wasn’t a little bit of mold/algae, it was unswimable and they started draining it! If you can stay here for a bargain, do it as rooms were nice, I’m sure the pool will be soon sorted….. but overall I wouldn’t stay here again. Too many problems. More 2 star than 5

Food was good and facilities and space were really nice. Service is grease only if give most staff tips. On top of cost for the accommodation even if you pay full inclusive, it helps giving tips if you want a good service. We had to change rooms as there were cockroaches everyday since we got in. Second room was better but if you call reception, they would normally ignore requests or forget. Overall was ok but it’s not the usual 5 star hotel we have been before. It’s more a 4 star hotel.