Fusaki Beach Resort Hotel & Villas

4.0 star property
Resort with private beach and full-service spa

Choose dates to view prices

Fusaki Beach Resort Hotel & Villas

Photo gallery for Fusaki Beach Resort Hotel & Villas

Exterior
Front of property - evening/night
Fusaki corner suite
4 restaurants, breakfast, lunch, dinner served; barbecue
Fusaki Suite

Overview of Fusaki Beach Resort Hotel & Villas

Reviews
9.0

Wonderful

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Free airport shuttleFree airport shuttleFree airport shuttle

Check out the area

Map
1625 Arakawa, Ishigaki, Okinawa-ken, 907-0024
  • Popular LocationFusaki Beach5 min walk
  • Popular LocationIshigaki Island Ferry Terminal8 min drive
  • Popular LocationIshigaki Island Limestone Cave8 min drive
  • AirportIshigaki (ISG-Painushima)25 min drive

Room options

Patio Twin Connecting (36m²×2 Rooms), Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 72 sq m
  • Sleeps 10
  • 4 Large Single Beds

Superior Twin Connecting (36m²×2 Rooms), Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 72 sq m
  • Sleeps 10
  • 4 Large Single Beds

Villa Deluxe

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 6
  • 2 Large Single Beds

Garden Terrace Family Room, Extra Futon or Sofabed (Max4) for 3rd person and more

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Sofa bed - twin
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 7
  • 2 Large Single Beds

Garden Terrace Ocean View, Extra bed or Futon (Max4) for 3rd person and more

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 42 sq m
  • Sleeps 8
  • 2 Large Single Beds

Garden Terrace Barrier-Free

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 56 sq m
  • Sleeps 8
  • 2 Large Single Beds

Patio Superior Twin [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Garden Terrace Standard, Extra bed or Futon (Max4) for 3rd person and more

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 8
  • 2 Large Single Beds

Superior Twin Room [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Family Room with Nature

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Villa Standard

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 6
  • 2 Large Single Beds

Superior Twin Room, Ocean View [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Superior Japanese Western, Extra Futon for 3rd person and more

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Accessible Room [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 5
  • 2 Large Single Beds

Villa Family Room

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 5
  • 2 Large Single Beds

Garden Suite Villa

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 56 sq m
  • Sleeps 6
  • 1 King Bed

Garden Terrace Connecting Room (41m²×2 Rooms), Non Smoking

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 82 sq m
  • Sleeps 13
  • 4 Large Single Beds

Terrace Villa

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 6
  • 2 Large Single Beds

Private Pool Villa

Highlights

Private pool
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Large Single Beds

Forest Suite Villa

Highlights

Private pool
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Fusaki Suite

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 71 sq m
  • Sleeps 4
  • 2 Large Single Beds

Ocean View Bath Twin

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Family Room with Nature (infant)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Fusaki corner suite

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

Superior Twin Room

  • Sleeps 4
  • 2 Single Beds

Villa With Terrace

  • Sleeps 4
  • 1 Single Sofa Bed and 2 Single Beds

Family Room with Nature (infant)

  • Sleeps 3
  • 2 Single Beds

Garden Terrace Family Room

  • Sleeps 5
  • 1 Single Sofa Bed, 2 Single Beds and 3 Single Futons

Accessible Room

  • Sleeps 3
  • 2 Single Beds

Ocean View Twin Room

  • Sleeps 3
  • 2 Single Beds

Family Room With Nature

  • Sleeps 3
  • 2 Single Beds

Villa Standard

  • Sleeps 4
  • 2 Single Beds

Villa Deluxe

  • Sleeps 4
  • 2 Single Beds

Ocean View Bath Twin Room

  • Sleeps 3
  • 2 Single Beds

Superior Japanese Western Room

  • Sleeps 4
  • 2 Single Beds

Patio Superior Twin Room

  • Sleeps 4
  • 2 Single Beds

Garden Terrace Ocean View Room With Tatami

  • Sleeps 6
  • 2 Single Futons, 2 Single Beds and 2 Single Sofa Beds

Fusaki Suite

  • Sleeps 2
  • 2 Single Beds

Forest Suite Villa

  • Sleeps 4
  • 1 Single Sofa Bed and 1 King Bed

Fusaki Corner Suite

  • Sleeps 2
  • 2 Single Beds

Villa Family Room

  • Sleeps 3
  • 2 Single Beds

Garden Terrace Accessible Room

  • Sleeps 6
  • 2 Single Sofa Beds and 2 Single Beds

GardenTerraceConnectingRoom (41 square meters x 2 Rooms) Non Smoking

  • Sleeps 9
  • 2 Single Futons, 4 Single Beds and 2 Single Sofa Beds

Superior Twin Connecting 36sq x2 Rooms Non Smoking

  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

Garden Suite Villa

  • Sleeps 4
  • 1 King Bed

Villa With Private Pool

  • Sleeps 3
  • 2 Single Beds

Patio Twin Connecting (36square meters x 2 Rooms), Non Smoking

  • Sleeps 6
  • 2 Single Sofa Beds and 4 Single Beds

Garden Terrace Standard Room With Tatami(Sofa bed is available for 3 or more people)

  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

Similar properties

About the area

Ishigaki

A family-friendly stay in Ishigaki awaits you at Fusaki Beach Resort Hotel & Villas. Within steps you'll find Fusaki Beach and Tojinbaka within a short 5-minute stroll. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages and facials. The buffet restaurant, ISHIGAKI BOLD KITCHEN, is open for breakfast, lunch and dinner. Lounge Bar ADAN is the resort's own lobby lounge. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site indoor swimming pool and outdoor swimming pool. Plus you'll find free WiFi in public areas, a gym and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 4-property class Ishigaki resort, attractions include Ishigaki Island Ferry Terminal and Kabira Bay Beach.

What's nearby

  • Fusaki Beach - 5 min walk
  • Ishigaki Island Ferry Terminal - 8 min drive
  • Ishigaki Island Limestone Cave - 8 min drive
  • Ishigakijima Astronomical Observatory - 9 min drive
  • Kabira Bay Beach - 17 min drive

Getting around

  • Ishigaki (ISG-Painushima) - 25 min drive

Restaurants

  • あらかわ食堂 - 6 min drive
  • 琉球新天地 - 4 min walk
  • 海人居食屋源丸新川店 - 5 min drive
  • シーサイドBBQ 夏至南風 - 7 min walk
  • 鉄板ビュッフェ てぃーだ - 3 min drive

About this property

Fusaki Beach Resort Hotel & Villas

Resort with private beach and full-service spa
Step outside to unwind on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fusaki Beach Resort Hotel & Villas such as the outdoor pool and the indoor swimming pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach resort also offers a children's pool, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Ishigaki resort.

  • 398 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • 2573 sq ft of conference space
  • 239 sq. m of conference space
  • Built in 1982
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Fusaki Beach Resort Hotel & Villas offers 398 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. Public bath/onsen services include an indoor public bath.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9 AM to 5:30 PM at scheduled times
  • Airport shuttle available during limited hours
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: JPY 3,500 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BEACHSIDE GRILL KACHIBAI
  • ISHIGAKI BOLD KITCHEN
  • Lounge Bar ADAN
  • RYUKYU SHINTENCHI(琉球新天地)
  • THE STAR BAR

Things to do

  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • Baby toys
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 2,573 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Facials
  • Massage
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Built in 1982
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Meals are not included in the Half Board and Breakfast rate plans for children age 6 and younger.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 November to 29 February:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3500 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fusaki Resort Village beach & garden
Fusaki Resort Village beach & garden Ishigaki
Fusaki Village beach garden
Fusaki Village beach garden Ishigaki
Fusaki Resort Village beach garden Ishigaki Island
Fusaki Village beach garden Ishigaki Island
Fusaki Resort Village beach garden Ishigaki
Fusaki Beach Resort Hotel Villas Ishigaki
Fusaki Village beach garn
Fusaki Beach Resort Hotel Villas
Fusaki Beach Villas Ishigaki
Fusaki Beach Villas
Fusaki Beach & Villas Ishigaki

Frequently asked questions

What is the cancellation policy at Fusaki Beach Resort Hotel & Villas?

Fusaki Beach Resort Hotel & Villas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fusaki Beach Resort Hotel & Villas?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Fusaki Beach Resort Hotel & Villas on 20 May 2024 start from NZ$327.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fusaki Beach Resort Hotel & Villas?

Yep, Fusaki Beach Resort Hotel & Villas has a free self car park. Onsite parking is limited.

Are there any beaches close to Fusaki Beach Resort Hotel & Villas?

Yep, Fusaki Beach Resort Hotel & Villas is a short 5-minute walk from Fusaki Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find water sports equipment and boat tours.

Is there a spa on site at Fusaki Beach Resort Hotel & Villas?

Yep, there is an onsite spa at Fusaki Beach Resort Hotel & Villas. You'll enjoy heaps of services like facials and body treatments.

Does Fusaki Beach Resort Hotel & Villas have a pool?

Yep, and guests recommend it! Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 8:00 PM.

Does Fusaki Beach Resort Hotel & Villas have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Fusaki Beach Resort Hotel & Villas?

Fusaki Beach Resort Hotel & Villas features a private beach, a full-service spa and an outdoor pool.

Does Fusaki Beach Resort Hotel & Villas serve breakfast?

Yep, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Fusaki Beach Resort Hotel & Villas?

Yep, there's a free airport shuttle that runs from 9 AM - 5:30 PM at scheduled times.

Is there a bar or restaurant at Fusaki Beach Resort Hotel & Villas?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fusaki Beach Resort Hotel & Villas?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Fusaki Beach Resort Hotel & Villas?

No, only service animals are allowed.

Fusaki Beach Resort Hotel & Villas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 451 out of 758 reviews" "
Rating 8 - Good. 210 out of 758 reviews" "
Rating 6 - Okay. 62 out of 758 reviews" "
Rating 4 - Poor. 25 out of 758 reviews" "
Rating 2 - Terrible. 10 out of 758 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kurumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Kenji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can basically get everything done within the resort. Great location as it’s right next to the beach, and swimming pool for everyone to enjoy. Unfortunately one of the restaurant were unavailable for the first 2 days of our stay, but plenty of dining options available. Overall a pleasant stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

masashi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent !
Stayed 2 nights in Sep 2023

10/10 Excellent

Evelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was unbelievably amazing. I hadn't researched the resort and amenities too much before or after booking, so we were so pleasantly surprised when we arrived. We especially loved all the dining options, which were not wildly expensive and such great quality and value — we looked forward to the breakfast buffet every morning, and our dinner at Haruke which was a full 11 course menu was better than the Michelin star restaurants we ate at while staying in Kyoto during this Japan trip. We've already told all our friends and family about this place, and we can't wait to come back again in the next year or two.
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

8/10 Good

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect, except for the long queue to check in..
Stayed 2 nights in Oct 2022

4/10 Poor

Mariko

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
コロナ禍で3年ぶりの家族旅行でとても楽しみにしていました。前からこのホテルのスプラッシュパークが気になっていて子どもを連れて行きたいと思っていました。ホテルのホームページでも家族向け、子どもとの旅行に最適な感じでしたので、高かったけど子どもが遊べるお部屋「ファミリーヴィラ」を一泊35000円で予約しました。ちなみに子どもは3歳と1歳です。とにかくいい値段もするし、思い切ってラグジュアリーで旅行を楽しもう!と思って東京を出発しました。なのにホテルに到着してから嫌な思いをするのが次々と続きました。 チェックインするのに1時間以上待たされる。部屋に着いたらガッカリでした。部屋は古くて、おもちゃも本もボロボロ。タンスのドアも完全に壊れてて使えないと言うか、子どもが開けると危ない。布団カバーは毛玉だらけで肌触りが気持ち悪い。お昼でプールサイドのレストランに行ったらキッズメニューはないし子どもが座れるハイチェアの準備もない。しかもスタッフの態度もとても不親切。大浴場では子ども用のシャンプーやお風呂用品があると言われていたので夜子ども連れて行ったら、タオルを一階でもらうのですが、何も案内もなくお風呂に行ったら何もない。帰りに訪ねたら一階でもらっていくと言われ、またとても不親切なスタッフ対応。これでまだ1日目です。 朝ごはん付きなプランだったので次の朝8:15にレストランに行ったら大混雑と大混乱状況。スタッフはパニック状況、宿泊者は混乱、みんなイライラしている。席に座るまで1時間以上、何も案内もなく、食べ終わったごろに偶々他のお子さんがアイスクリーム食べているのを見かけてスタッフに訪ねたら、子どもバイキングエリアに案内されてまたガッカリ。食事中オムツを変える必要があり、お手洗いにオムツ替えの代がなかったため多目的トイレを使用。そこにおしり拭きを忘れてしまいました。数時間後に気づきフロントに電話したら確認して折り返すと言われ、折り返し電話がきたら「多目的トイレも確認しました、レストランとも落とし物がないか確認したところ見つかりませんでした」と言われたのに、次の朝食後旦那が念のため多目的トイレを確認したら置いた場所にありました。またまた不親切なサービス。Wi-Fiもお部屋で全く繋がらないとフロントに言うと、確認して連絡しますと言われてから何も連絡なし。結局自分の通信量を使って夜仕事を済ませる必要がありました。コインランドリーの場所に両替機もなく自動販売機を設置してあるが小銭切れで結局フロントまで行かないといけないのでとても不便。 このホテルのベストポイントはスプラッシュパーク… 別にスタッフの関わりもないので。もちろん親切なスタッフさんもいました。なのでそのスタッフさんには申し訳ないのですが、あまりにも色々不幸なことが重なって全体的には残念な滞在でした。ホテルサービスは見た目だけで中身が無いように感じられました。 到着前にメールでの問い合わせを担当してくれていたスタッフさんはとても親切で、ホテルのロビーとかとても豪華で本当に楽しみにしていたのですが、払ったお金の価値は全くありませんでした。以前2回お世話になっている半額以降のビーチホテルサンシャインの方がよっぽど良かったです。お金返して欲しいです。
Stayed 3 nights in Oct 2022