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ZER Boutique Holbox

Property class: 4.5

Photo gallery for ZER Boutique Holbox

A beachside lounge with a wooden arch structure, lounge chairs, and tables with food trays.
Property video
A beach with lounge chairs and umbrellas, a sandy beach, and the ocean in the background.
A resort with multiple buildings, a beach area with sun loungers, and palm trees.
An indoor area with a view of the beach, featuring a thatched roof, tables, chairs, and a pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$303
includes taxes & fees
6 Nov - 7 Nov

Explore the area

View map
Paseo Carey y Caguama Zona 002 Mz 0107, Predio 3 y 4, Isla Holbox, QROO, 77310
  • Place, Holbox Beach
    ‪1 min walk‬
  • Place, Bioluminescence Beach
    ‪11 min walk‬
  • Place, Punta Coco Beach
    ‪11 min walk‬

Room options

View all photos for Superior Room

A spacious bedroom with a large bed, macrame wall art, and a bamboo partition.

Superior Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

A bedroom with a large bed, a macrame wall hanging, and a view of the ocean through a sliding door.

Superior Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

A bedroom with a large bed, a view of the ocean, a balcony, and a macrame wall hanging.

Deluxe Room, Ocean View

  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Master Suite Ocean Front

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View

A bedroom with a large bed, a wooden nightstand with a lamp, a wall-mounted TV, and a macrame wall hanging.

Deluxe Partial Ocean View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Sea View

A balcony with a view of the ocean, featuring two wicker chairs and a small round table.

Presidential Suite, 1 Bedroom, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Isla Holbox

A luxury stay in Isla Holbox awaits you at ZER Boutique Holbox. Within steps you'll find Yum Balam Nature Reserve and Holbox Beach within a short 5-minute stroll. Highlights at this beachfront hotel include 3 outdoor swimming pools, 3 poolside bars and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs and aromatherapy. The restaurant, Ana’s Kitchen, serves Mexican cuisine. Miel de Luna Rooftop is the hotel's own rooftop bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site karaoke and pool loungers. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Continental breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4.5-property class Isla Holbox hotel include Bioluminescence Beach and Punta Coco Beach.

What's nearby

  • Holbox Beach - 1 min walk - 0.0 km
  • Bioluminescence Beach - 11 min walk - 1.0 km
  • Punta Coco Beach - 11 min walk - 1.0 km
  • Holbox Baseball Park - 19 min walk - 1.6 km
  • Main Square - 4 min drive - 2.1 km

Restaurants

  • ‪the hot corner's bar - ‬4 min drive
  • ‪Básico - ‬4 min drive
  • ‪Quartieri Holbox - ‬3 min drive
  • ‪Fuego - ‬9 min walk
  • ‪Mr. Happy - ‬19 min walk

About this property

ZER Boutique Holbox

Some rates at ZER Boutique Holbox are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. Bring your whole family to ZER Boutique Holbox for summer fun including 3 outdoor swimming pools, snorkelling and volleyball.

A free manager's reception is offered daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a rooftop terrace and a garden.

This 4.5-star Isla Holbox hotel is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 5 levels
  • 3 bars by the pool
  • 2 bars or lounges
  • Built in 2024
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Dining venue
  • Swim-up bar
ZER Boutique Holbox offers 38 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Isla Holbox hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is NZ$267
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Return airport shuttle (surcharge) from 11:00 AM to 6:00 PM at scheduled times and on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: USD 60.79 per person
  • 2 bars/lounges
  • 3 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ana’s Kitchen
  • Arena Bar
  • Miel de Luna Rooftop

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Designer stores
  • Free beach club
  • Games
  • Hiking/biking trails
  • Karaoke
  • Snorkelling
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Front entrance ramp
  • Grab bar in shower
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Magnifying mirror
  • Thin carpet in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2024
  • Communal living room
  • Comprehensive food waste policy
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Griddle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night, plus a one-time cleaning fee of USD 19
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.89 per person, per night
  • Resort fee: USD 24 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Partner property pool access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 60.79 per person
  • Airport shuttle fee: USD 200 per person (return)
  • Airport shuttle fee per child: USD 199 (from 4 to 14 years old)
  • Pet fee: USD 40 per pet, per night plus a one-off USD 19 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 47
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 47. For guests' safety, the property includes a fire extinguisher, a smoke detector and outdoor lighting in all accommodation.

Property Registration Number 007-025-002981/2026

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ana Y Jose Holbox Isla Holbox
Ana y Jose Hotel Beach Club Holbox Hotel
Ana y Jose Hotel Beach Club Holbox Isla Holbox
Ana y Jose Hotel Beach Club Holbox Hotel Isla Holbox

Frequently asked questions

Are there any beaches close to ZER Boutique Holbox?

Yep, ZER Boutique Holbox is on Holbox Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment.

How much does it cost to stay at ZER Boutique Holbox?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at ZER Boutique Holbox on 6 Nov 2026 start from NZ$303, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at ZER Boutique Holbox?

There's no onsite spa, but this property does offer services like body scrubs as well as beachside massages.

Does ZER Boutique Holbox have a pool?

ZER Boutique Holbox has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What makes ZER Boutique Holbox a romantic place to stay?

Beachfront dining and a champagne service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at ZER Boutique Holbox.

Is ZER Boutique Holbox family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as highchairs in the guestrooms, it's no surprise that ZER Boutique Holbox is a hit with families.

Does ZER Boutique Holbox serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at ZER Boutique Holbox?

No, but there's an airport shuttle that runs from 11:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at ZER Boutique Holbox?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at ZER Boutique Holbox?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ZER Boutique Holbox?

Dogs are welcome at ZER Boutique Holbox, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

ZER Boutique Holbox Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 66 reviews
Rating 8 - Good. 6 out of 66 reviews
Rating 6 - Okay. 8 out of 66 reviews
Rating 4 - Poor. 3 out of 66 reviews
Rating 2 - Terrible. 2 out of 66 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, delicious breakfast and food in general, gorgeous beach
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, friendly & attentive staff, room service was great. 10/10 experience at this hotel
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view every morning and the sunsets are beautiful, front desk and all the staff in general are so nice Worh every penny i spent staying here
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful!! The place is new and the only one with infiniti pool on the rooftop. Also great food
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, staff was very courteous, A few more sun chairs on the beach for hotel guests would have been nice.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Staff were all friendly.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing especially Pablo and Gabriela they helped so much and were extremely courteous and very polite. Rooms were nice and clean and the private beach was amazing.
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great a little far from everything but staff was wonderful. Gave a 3 star due to distance and weather was not great had to eat dinner in our room for 2 nights due to restaurant being outdoors. Beautiful resort though.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, fabulous location right on the beach. The rooms are great, excellent staff and delicious food. No complaints at all! Safe place great for everyone- family, solo travelers or couples. I will definitely be returning.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but food and drinks are way over price on the property.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana y Jose was simply amazing. From the ocean view from my room to the wonderful staff, it was easy, relaxed and beautiful. The staff is wonderful. Attentive and very warm. Everyone is there to ensure that you have a great time. Food, drinks, and beach facilities are all great. The beach front itself had no seaweed and was very well taken care of. Also, make sure to head to the pool on the roof. Amazing views! Rooms were nice, clean and AC was blasting. No complaints! Ocean view room is definitely worth it. Cant wait to return asap! Thanks for such a great time! xx
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Water issues in the room and washrooms. Food was bad and a lot of flies around the beach dining area. Service was slow and not on time.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really beautiful and in a great location - west end of the island that didn’t have much around in previous years. It is a bit of a walk to get into town, but there are several places close by and taxis are pretty readily available. I will say that it gets dark at night around this part of the island, so be prepared to use that phone flashlight if you plan on walking! Very safe, as is the whole island really. Great food and service. I had a huge issue with my credit and debit cards while I was on the island and ran out of cash to pay for my transfer service back to the airport. It was super stressful and though they eventually wound up allowing me to pay with my card, I used up almost a whole day trying to get cash. I cannot stress enough - bring more cash than you think you need! I felt horrible I couldn’t pay or tip in cash for the last couple days I was there, but the hotel and the driver were pretty understanding. Overall great stay!
Stayed 6 nights in Mar 2026
Verified review

2/10 Terrible

I requested clean towels, they didn’t provide the first time, I had to requested 3 times, no phones in the rooms, if you need anything you have to walk all the way to the lobby. Flies everywhere, they have those table fans but they can’t stop the flies landing in your food. Very unpleasant experience. Breakfast was included, I ordered the same thing everyday, they serve d me greysh looking eggs very mushy very disgusting, the following day they serve me scrambled eggs with carrots…. Customer service is great, Is not their fault upper management don’t take care of things….
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
A beautiful location, clean rooms and friendly staff that are trying their best to help customers at a new hotel that has a steep learning curve. I'm not sure why there are so many 5 star reviews given the obvious shared frustrations of many hotel guests. - Service was extremely slow, with a single drink order often taking 45mins-1hr. - There was a comically excessive amount of flies at the restaurant for breakfast every morning. This was the only restaurant on the island where we experienced this in a week. - The shower dividers are to short causing excess water in the bathroom every shower. - No do not disturb sign was provided at check-in and we found two people in our room doing turn down at 8pm after dinner the first night. - There is no beach walking acces to the main part of town. Back roads with debris and open garbage need to be used that can often flood if raining. - Prices for drinks and food at the hotel and are much higher than better quality options offered elsewhere in holbox. This place has great potential if they can keep improving to offer a better value service.
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
This is a lovely hotel, let down by the service. Check in was slow and then we were given a ‘ocean view’ room next to the bar/restaurant so people could see straight into our room and you had to be stood on the balcony to see the ocean. We managed to change rooms for night 2 and 3 of our stay. We checked out of our room at midday and informed the staff we would be back for 5. When we arrived back, there was still confusion about the room and it took over 10 minutes for something that should have already been sorted. In general, the staff all seemed to struggle with the most simple of things. Upon checkout, our bill was over 1400 pesos too much. Everyone should make sure they take pictures of all their receipts and double check the bill when we leave. The issues were duplicating items and an additional tip that were added to the bill. We also asked for a later checkout (1pm instead of midday), which the staff agreed on the phone and then text us to say they couldn’t. There are no showers available outside the room to use and again this process was needlessly chaotic. The rooms are nice and the beach is lovely. The loungers are really nice and there’s good music throughout the day creating a nice vibe.
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Amenities
Book this hotel with caution. We stayed here for nine days, and every single day, we encountered an issue. The service at this hotel is 5 out of 10.Unfortunately, the hotel overall rates a 6 out of 10. Each day, I was disappointed with the hotel, particularly in terms of service and amenities.The aesthetics of this hotel are beautiful, and the beachfront is stunning. The servers are all great and doing their best but being managed poorly.“Breakfast is included,” except it actually isn’t. Only certain items are included, and even fresh-pressed juice is not part of it.I booked this hotel because they offered free breakfast. They claim the rooftop pool has full service, but that is incorrect. There were never any towels available up there, and the servers didn’t come by. After waiting 20 to 30 minutes, I had to go down to the beach and grab my own towels. I requested service, but no one came. The towels never smelled fresh; they smelled like fried food. The water in the shower was never hot enough. There were flies everywhere, and the hotel did nothing about them. This is a luxury hotel, and having flies buzzing around is not indicative of luxury. Every restaurant we visited in town made sure we weren’t bothered by them. This hotel did nothing about it. Lack of sun chairs, the layout of the rooms also makes no sense the closet is too small and there are no dressers in the room but there are two large tables one for office work the other one not sure what for! Hope this helps
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super!!
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Les piscines sont mal entretenues, l eau est brouille, la piscine du rooftop est un peu mieux . Bien que l emplacement soit magnifique de même que l hôtel en soit, les prix sont dérisoires. Un verre de vin 26$ canadien ( pas la bouteille , le verre), le déjeuner inclus est continental donc sans œufs, il comprends fruits , un mini contenant de yougourt et une tranche de pain avec confiture. BON À SAVOIR; lisez les petits caractères.. vous êtes gentiment accueillis par une taxe ( taxe de l îles ) qui correspond à environ 350$ par chambre pour un séjour d une semaine ( non compris dans le prix d expédia ).. donc magnifique hôtel et endroit .. mais prix dérisoires .. et assez loin de l épicerie à pied ..( donc taxi requis $$ ou vélo $)
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. El unico detalle es que cobran un impuesto llamado "Resort Fee" de $200 diarios por persona por noche que no estaba anunciado
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el lugar, tiene el beach club más bonito de la isla, tienes acceso no solo a camastros, sino a nidos/balinesas con sombra
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel muy pacifica la zona la comida de primera y mejor el personal volveria pronto!!
Stayed 2 nights in Mar 2026