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Balu Hotel

Property class: 2

Photo gallery for Balu Hotel

A balcony with a thatched roof, two blue wire chairs, and a view of the sea with boats.
A building with a balcony, string lights, and a tree.
A bedroom with a bed, two bedside tables, and a window with curtains.
An indoor swimming pool with a palm tree, string lights, and two chairs.
A reception desk with a wooden finish, a white door, and framed certificates on the wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is NZ$123
includes taxes & fees
9 Sept - 10 Sept

Explore the area

View map
Av Jurez SM 01 MZ 08 LT 08, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪3 min walk‬
  • Place, beach near Centro
    ‪6 min walk‬
  • Place, North Beach
    ‪8 min walk‬

Room options

View all photos for Basic Double Room, Balcony, Partial Ocean View

A bedroom with a bed, bedside tables, a ceiling fan, and a window.

Basic Double Room, Balcony, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Double Room

A neatly made bed with a blue pillow, a striped towel, and a wooden nightstand with a lamp and books.

Classic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

A room with two beds, a wooden desk, and a chair.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Shared Dormitory, Women only

A dormitory room with bunk beds, a ceiling fan, wooden beams, and a teal curtain.

Standard Shared Dormitory, Women only

  • 1 bedroom
  • Sleeps 1
  • 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Business Double Room

A bedroom with a wooden bed frame, a desk with a chair, a small table, and a blue curtain.

Business Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Shared Dormitory, Multiple Beds

A dormitory room with bunk beds, a sliding glass door leading to a balcony, and tiled flooring.

Basic Shared Dormitory, Multiple Beds

  • 1 bedroom
  • Sleeps 1
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for Basic Shared Dormitory

A room with bunk beds, a large window with curtains, and tiled flooring.

Basic Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room, 1 Bedroom

A room with two beds, a nightstand, and a window with curtains.

Standard Quadruple Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Quadruple Room

A room with two beds, a window with curtains, a plant, and two pink chairs.

Classic Quadruple Room

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Room

A bedroom with a wooden bed, a nightstand with a plant, a window with curtains, and a chair.

Comfort Room

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Room

A bedroom with a bed, a wooden nightstand, a mirror, a door leading to a bathroom, and a window with a curtain.

Panoramic Room

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

A room with two beds, a wooden table, a white chair, and a ceiling fan.

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Quadruple Room

Economy Quadruple Room

Economy Quadruple Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, Balcony, Partial Sea View

A bedroom with a wooden bed, a nightstand with a plant, a window with curtains, and a chair.

Superior Room, Balcony, Partial Sea View

  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Isla Mujeres

Balu Hotel places you steps from Isla Mujeres Ferry Terminal and within a 10-minute stroll of North Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and a library. Additionally, you'll find tour/ticket assistance, luggage storage and a front desk safe. .Sights in the region of this Centro - Supmza 001 hotel include Ultramar Ferry Puerto Juárez and Langosta Beach.

What's nearby

  • Miguel Hidalgo - 3 min walk - 0.3 km
  • beach near Centro - 6 min walk - 0.6 km
  • Parador Fotográfico - 6 min walk - 0.6 km
  • North Beach - 8 min walk - 0.7 km
  • Isla Mujeres Cemetery - 9 min walk - 0.8 km

Restaurants

  • ‪La Playita Isla Mujeres - ‬8 min walk
  • ‪Luna Grill - ‬4 min walk
  • Rock Bar
  • Lola Valentina
  • ‪Isla Burger - ‬7 min walk

About this property

Balu Hotel

As a guest of Balu Hotel , you'll find an outdoor pool, a rooftop terrace, and a library. Public spaces have free WiFi. Balu Hotel also features tour/ticket assistance and a front desk safe.

Smoking is allowed in designated areas at this Isla Mujeres hotel.

  • 10 guestrooms or units
  • Terrace on the roof
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Smoking in designated areas
Balu Hotel offers 10 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 005-025-002954/2026

Frequently asked questions

Are there any beaches close to Balu Hotel ?

Yep, Balu Hotel is a short 9-minute walk from North Beach.

How much does it cost to stay at Balu Hotel ?

As of 22 Aug 2026, prices found for a 1-night stay for 2 adults at Balu Hotel on 9 Sept 2026 start from NZ$123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Balu Hotel have a pool?

Balu Hotel has an outdoor pool.

Is there a free airport shuttle available at Balu Hotel ?

No, Balu Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Balu Hotel ?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Balu Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 20 out of 39 reviews
Rating 8 - Good. 9 out of 39 reviews
Rating 6 - Okay. 5 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and well kept for the price.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Ava

Liked: Cleanliness, amenities
We loved Alise and all the staff! No bugs, no worries, friendly people. Cute kitties are a bonus ! Very great location for walkers and foodies :) we would definitely return!
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Hilda

Liked: Cleanliness, staff & service, room comfort
Great staff! Have nothing but nice things to say about the staff. Water pressure in shower was horrid, and water pressure in sink was so strong it splashes water everywhere when you turn it on.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Bali Isla Mujeres was amazing! From the moment we arrived, the staff was super friendly and made us feel right at home. The place has a peaceful, tropical vibe, perfect for relaxing and enjoying the island. The rooms are clean, comfortable, and beautifully decorated — you can tell they pay attention to every detail. The location is excellent too, just a short walk from the beach, restaurants, and the main attractions. It’s a great spot for anyone looking for comfort, great service, and a chill atmosphere. I’d definitely stay here again and recommend it to anyone visiting Isla Mujeres!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Balu Hotel was amazing for our family! We live on the island and wanted to do a staycation for our daughter's birthday. We really appreciated the staff being so kind and welcoming. Loved that our dogs were allowed the rooms allowed easy access for them to go outside. The pool was great - our daughter couldn't get enough of it. The hotel itself was wonderful on its own, and it is in a fantastic district where you can walk to anything your heart desires - restaurants, parks, beaches. Already planning our next staycation here. Thanks for a great stay!
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Laurie

We asked for two beds and got one twin and one double bed… a challenge to fit 4 people this way. The staff was very friendly though.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

RICK

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Toilets didn’t flush and all there was is a bed. Very strange set up. No dresser or TV Very clean though
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Kimberley

Liked: Staff & service
Staff at the property were lovely! You sort of get what you pay for, it’s nice they’ve made the effort to modernise the property but you can tell it’s still a little worn. But as mentioned you get what you pay for. One down side was the water ran really low on our last night, only to wake up the following morning with the toilet not flushing and no water coming out of any taps. I had to use a water bottle to get water out of the pool so the toilet would flush.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

John Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities
Bed was like concrete. Zero amenities. 1 roll of toilet paper and not replaced even when only a few square remained. No blankets only a sheet. Room opened to back alley which reeked of sewer. We were pool level perhaps the floors above were better. Price was cheap at $80 Canadian a night. This is first bad Hotel/Hostel/Air BnB I’ve ever given in our 10 years of visiting here. Rooftop patio had great views. Shower was an adventure and sink in bathroom shoots ever direction like streaming lasers except towards your hands.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s wasn’t good for me
Stayed 6 nights in Jun 2025
Verified review

4/10 Poor

LUCIA MARCELA

Liked: Cleanliness
Disliked: Staff & service
Un hotel muy básico, solo para dormir, aunq la zona es muy ruidosa, tuve un problema al final sali del hotel 11 30am y por esa media hr no me querian regresar mi depósito, me parecio de mal gusto la Cero tolerancia
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Marcela Paz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sería una buena idea colocar tv en la habitación privada
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

LUIS MIGUEL

Los colchones no están en buenas condiciones, en las 2 camas se sentían los resortes metálicos, muy incómodos
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Francisco Rubén

Liked: Cleanliness, staff & service
La habitación es muy basica pero amplia.. no tiene TV ni espacios para colocar o colgar ropa.. el personal es muy amable, aunque tienes que indicar que te hagan la limpieza si no, no la hacen.. en general es buen hotel para descansar y pasar el dia conociendo la isla..
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Yoann

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bien situé, personnel très agréable. Propre et calme.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Jose Nathaniel

Liked: Cleanliness, staff & service
La habitación era muy amplia y cumplía con lo necesario. La cama mas cercana al balcón rechinaba mucho y cerca de la puerta, el techo y pared no tenían recubrimiento. Lupi en la recepción fue genial.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Miriam Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, está muy cerca de la llegada del ferri y cómoda para descansar, no tiene tv las habitaciones pero después de estar todo el día fuera no hace falta tv
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato fue excelente, nos ayudaron con información para hacer de nuestra estadía una experiencia acogedora. El detalle del café por la mañana se agradece mucho. Lupi es una gran persona y sin duda nos gustaría regresar con ella
Zona de alberca
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Santiago

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La habitacion y la atencion super bien, pero el baño daba mucho que desear con sus instalaciones hidraulicas
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
El personal increíbles y muy claras, las habitaciones muy limpias, a 2 cuadras del muelle, todo excelente y un muy buen precio
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito, sencillo y céntrico. Con una alberca para disfrutar luego de ir a la playa
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Carlos Alberto

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es justamente como se ve en las fotos, los detalles de madera en los balcones, la alberca, la habitación estaba limpia y tenía aire acondicionado. Precio accesible acorde a lo que recibimos. En cuanto a las áreas de mejoras, la regadera acumulaba el agua debido a que el declive estaba al lado contrario de la coladera. Y quizá la terraza en el techo podría estar mejor adecuada y estaría súper genial si lo acondicionaran mejor. Pero en general fue buena experiencia en la estancia. Cerca del ferry y no muy lejos de playa norte. Solo está un poco escondido.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jean François

Liked: Amenities
Perfecto
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Alexane

Liked: Cleanliness, amenities
J’ai passé un excellent séjour avec mon copain. Le personnel est adorable, la chambre est impeccable et la piscine super agréable !! Je recommande fortement ☺️
Stayed 1 night in May 2025