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Aparthotel

Casa Ixchel

Property class: 4

Photo gallery for Casa Ixchel

Outdoor pool
Property grounds
Master Suite Ocean View with Kitchenette up to 6 pax | Living room
Suite, Multiple Beds, Kitchenette (up to 4 pax Abundance ) | View from room
Master Suite Ocean View with Kitchenette up to 6 pax | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Outdoor space

Explore the area

View map
Avenida Jesus Martinez Ross, Manzana 98, Lote 5, Salinas, Isla Mujeres, QROO, 77400
  • Place, Crayola House
    ‪14 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪3 min drive‬
  • Place, Miguel Hidalgo
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪78 min drive‬

Room options

View all photos for Basic Room, 1 King Bed (Contemplation )

Basic Room, 1 King Bed (Contemplation )

Basic Room, 1 King Bed (Contemplation )

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Serenity)

Room, 1 King Bed (Serenity)

Room, 1 King Bed (Serenity)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Microwave (Bliss)

Room, 1 King Bed, Microwave (Bliss)

Room, 1 King Bed, Microwave (Bliss)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed (Peace)

1 King Bed (Peace)

1 King Bed (Peace)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed (Love)

Room, 1 Double Bed (Love)

Room, 1 Double Bed (Love)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Kitchenette, Ocean View (Harmony)

Room, 1 King Bed, Kitchenette, Ocean View (Harmony)

Room, 1 King Bed, Kitchenette, Ocean View (Harmony)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Kitchenette (up to 4 pax Abundance )

Suite, Multiple Beds, Kitchenette (up to 4 pax Abundance ) | View from room

Suite, Multiple Beds, Kitchenette (up to 4 pax Abundance )

  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Master Suite Ocean View with Kitchenette up to 6 pax

Master Suite Ocean View with Kitchenette up to 6 pax | Living room

Master Suite Ocean View with Kitchenette up to 6 pax

  • Ocean view
  • 20 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Bed

About the area

Isla Mujeres

At Casa Ixchel you'll be within a 15-minute walk of Crayola House and 2.7 km (1.7 mi) from North Beach. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and free self-parking. .Each apartment features free WiFi and a safe. .The restaurant, Da Luisa, serves Mexican cuisine and is open for breakfast and lunch. For a drink, you can stop by the aparthotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 8:00 AM and noon. There's also the convenience of free parking nearby. .Attractions within a 10-minute drive of this 4-property class Salinas aparthotel include Isla Mujeres Ferry Terminal and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
View more Aparthotels in Isla MujeresOpens in a new window

What's nearby

  • Crayola House - 14 min walk - 1.2 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 3 min drive - 2.2 km
  • Garrafon Natural Reef Park - 3 min drive - 2.2 km
  • Isla Mujeres Ferry Terminal - 3 min drive - 2.5 km
  • Miguel Hidalgo - 4 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 115 min drive

Restaurants

  • ‪MARINA BARTOLOMÉ - ‬4 min drive
  • ‪Isla Brewing Company Beer Garden - ‬1 min walk
  • ‪Dolphin Discovery - ‬5 min walk
  • ‪oscar's grills pizzas - ‬3 min drive
  • ‪Buffet Restaurant - ‬6 min drive

About this property

Casa Ixchel

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Ixchel. Free self parking is available.
  • 10 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Bar or lounge
  • Dining venue
Casa Ixchel offers 10 accommodations with a safe and free toiletries. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking

Restaurants on site

  • Da Luisa

Dining

  • Weekday cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower
  • Towels provided

Outdoor areas

  • Garden
  • Terrace

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Services and conveniences

  • Daily housekeeping
  • Electrical adapters
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Yoga classes

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Garden
  • Property does not allow children

Policies

Check-in

Check-in start time: noon; check-in end time: 5 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 12 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Ixchel Aparthotel Isla Mujeres
Casa Ixchel Isla Mujeres
Casa Louise Ixchel Hotel Isla Mujeres
Casa Ixchel Hotel Isla Mujeres
Casa Ixchel Hotel
Casa Ixchel Aparthotel
Casa Ixchel Isla Mujeres
Casa Ixchel Aparthotel Isla Mujeres

Frequently asked questions

What is the cancellation policy at Casa Ixchel?

Casa Ixchel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Ixchel?

Yep, Casa Ixchel has a free self car park.

Are there any beaches close to Casa Ixchel?

The closest beach to Casa Ixchel is North Beach (2.7 km).

Does Casa Ixchel have a pool?

Casa Ixchel has an outdoor pool.

Does Casa Ixchel serve breakfast?

You bet, cooked-to-order breakfast is available on weekdays from 8:00 AM to noon.

Is there a free airport shuttle available at Casa Ixchel?

No, Casa Ixchel does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Ixchel?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa Ixchel?

Check-in begins at noon. Check-out time is 11 AM.

Are pets allowed at Casa Ixchel?

No, pets are not allowed.

Casa Ixchel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 152 reviews
Rating 8 - Good. 61 out of 152 reviews
Rating 6 - Okay. 20 out of 152 reviews
Rating 4 - Poor. 8 out of 152 reviews
Rating 2 - Terrible. 6 out of 152 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything~!

8/10 Good

Alicezandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, very clean and well kept
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our second stay at Casa Ixchel and once again it did not disappoint! Our room (Bliss) was clean and the bed is very cozy with plenty of pillows. WiFi in the room was great! Property is nice, we felt safe. The door has just a single lock on the handle which we were ok with. I would say they need to drain their pool/hot tub and repaint it. Both times we’ve stayed the pool needed some attention. Overall we LOVE this hotel! Staff is super friendly and their is a nice restaurant upstairs with an amazing view!
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
these pictures are a lie! we got there and its located in a bad area looks like an abandoned apartment complex. no one was able to tell us where the office was.... there was only 1 old man at there so called restaurant and even the coffee was disgusting the coffee must have been there for 2 days... i dont recommend this place we immediately called expedia and tbey even had a hard time contacting tbe hotel and gifted us our 2 week all inclusive stay and the Occidental xcaret which was truly a dream
Stayed 9 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got exactly what I wanted and expected. Recommend to all,will return
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was spacious and comfortable. The roof top view was nice to see the ocean. We appreciated the clean gallon water jug to accommodate for the stay. We were disappointed that the bed sheets were stained and the Jacuzzi didn’t work. Also, the hotel restaurant food service served small size portions of food with high cost prices.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
I loved that you could see the ocean right outside our window. What I didn’t like was that the shower water didn’t get warmer then a lukewarm temp.
Stayed 4 nights in Feb 2021

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, room comfort

For the cost is ok...only bad is that bad internet

Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2020

6/10 Okay

Dayne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Good location

The staff is very nice Property is not in good shape overall Needs lots of updating
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort

We're not going back.

First of all, I want to make it clear that the staff were very friendly, helpful and did all of their work flawlessly. On the other hand, there were a few things that I didn't like: The shower head squirted water everywhere to the point that the rest of the bathroom would become wet. There is no TV set in ANY room. There is no usable beach, it's rocky and useless for going in. There is no regular door between the room and the bathroom, only a cloth drape, not much privacy. The pool is very nice, though.
Stayed 8 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, the stuff was great, and the room was really clean. Will come back again. Thank you
Stayed 4 nights in Feb 2020

8/10 Good

beachbumb, Nevada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Beautiful ocean view, no too far from downtown. Quiet and clean, great to relax. No much beach areas nearby, no window in room, no breakfast included (at least café y pan).
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very sweet! Perfect location and the beach is perfect for seashell hunting! Room was small but had everything we needed! Breakfast upstairs was wonderful! Will definitely be returning! Thank you Casa Ixchel❤️
Stayed 7 nights in Jan 2020

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot to be in.
Stayed 1 night in Jan 2020

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, room comfort
It wasn't what the pictures told . Small hotel with no beach access just rocky shore. No one available at reception except between 9-5. Pleasant but not fabulous .
Stayed 1 night in Jan 2020

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet peaceful but expected more amenities and location not near downtown or beach area had to take cab due to not accessible to walk
Stayed 1 night in Dec 2019

10/10 Excellent

Katrina R.

Liked: Cleanliness

A night get away with friends

The property and the staff were awesome we will come stay here again
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Good stay in isla mujeres.

nice quiet little place with a pool with a beach view behind the hotel. Floor was sandy. Bathroom was ok. Bed was ok. Overall good for the price. Would stay again for sure. Far from the port.
Stayed 2 nights in Oct 2019

6/10 Okay

Lava

Liked: Staff & service
Disliked: Amenities
Nothing exciting. On the beach but far away from downtown or happening areas. It’s ok if you want to get away and relax but nothing special. Staff are nice
Stayed 4 nights in Aug 2019

8/10 Good

Michael, Charleston, SC

Liked: Cleanliness, staff & service, property conditions & facilities

Nice Stay with a Great View

Overall I really liked the stay. The view was amazing as was the pool. The restaurant on site was also really good as we had a snack one day and breakfast the next morning. The staff was very friendly too. The only issue we which we did not notice to we got back late that night was that the AC in the living room was not working. For 2 of us in the bedroom it was fine but the 1 person who slept out in the living room I guess he had it a bit rough. He just opened the door to the pool to get a breeze since the AC wasn't kicking out cool air. I'm sure they would have had it fixed it we had noticed it sooner.
Stayed 1 night in Jul 2019